What are the difficulties and emphases of hospital property management?

Hospital property management is completely different from the management mode of residential area, office building and commercial building. The only constant is to form good and effective communication with customers. First of all, the hospital is a public place where many people gather, and it is difficult for insiders to mix arowana. Secondly, it is very difficult to satisfy customers who are both Party A of the hospital and patients and their families.

Key points of hospital property management:

1. Auxiliary medical services are in place, freeing medical staff from unnecessary work, allowing them to devote more energy to business research and concentrate on medical services, improving the service efficiency of medical staff and improving the medical level.

2. Meet patients' diversified medical service needs, and provide hospitalization from the aspects of diagnosis, treatment, accompanying, diet, illness observation, life care and psychological consultation before admission, during hospitalization and after discharge. The whole process does not need the patient's family and unit to worry about. Improve patient satisfaction, alleviate many contradictions between doctors and patients, and enhance the reputation of hospitals in society.

3. The hospital property management should not only provide the hospital with the normal use of property functions, but also support the hospital to achieve higher goals and ensure the central work of the hospital-medical care as the goal. At the same time, it emphasizes that "everything is patient-centered". At the same time of consuming medical care, patients' demand for supporting services should be fully considered.

Principles of hospital property management:

(a) adhere to the direction and orientation of the party and the state on health undertakings.

(two) adhere to the national standards, regulations and quality certification of property management.

(three) adhere to the patient-centered, medical center.

(four) adhere to the preservation and appreciation of state-owned assets.

(E) adhere to the people-oriented, humanized concept, depending on the quality of service as life.

(six) adhere to pay attention to economic benefits, strict accounting and financial management.

(seven) adhere to the principle of advanced, scientific, economic and reasonable.

(eight) adhere to the principles of energy conservation, emission reduction, green, environmental protection and safety.

Extended data:

Development trend of hospital asset management;

1, hospital non-core business will be completely socialized. With the development of national economy, the cost of employing people is increasing year by year, and the non-core business of hospitals cannot create greater wealth for hospitals. Choosing socialized employment can not only reduce costs, but also realize risk sharing.

2. Through the management experience accumulated in hospital logistics management, the property management company will deepen specialization and standardization in the next few years, form a complete, orderly and more effective way, and gradually build a high-quality and low-cost service team to serve the hospital logistics support, give full play to their respective professional expertise, and realize the good situation of * * * winning just around the corner.

3. Logistics support service projects will show a diversified trend. After completely breaking through social barriers, services will also be everywhere. As long as you have a demand, we can realize it for you, and add value-added services to the traditional services of the property, such as food delivery service, driver service, delivery service and so on.

Finally, the "Internet+Medical" model will surely lead the revolution of the medical industry. The traditional industrial revolution led by the "internet plus" model has made achievements in some fields. For example, the impact of Didi taxis on the traditional taxi industry is enormous.

The Internet can optimize the repair process, save telephone communication and order placing, and place orders directly through computers, which is fast and accurate. It can even issue electronic work orders directly, and then reply to the electronic information platform through electronic orders after repair.

The whole process of supervision can be realized, and department personnel can report irregular operation behaviors through mobile phones at any time, and at the same time, they can report information that needs to be maintained in real time. Finally, big data analysis can be carried out through the information platform, and the working hours, wearing parts and repair rate waiting situation of each maintenance worker can be seen at a glance.

References:

Baidu encyclopedia-hospital property management