Respond to complaints about property hygiene

Apologize to the owner and explain why.

As a residential property, we must do a good job in the environmental sanitation of the residential area. If the owner complains about the poor sanitary conditions of the property, he should apologize to the owner in time and inform the owner that he has received the complaint, and we will investigate as soon as possible. If the property hygiene is really not done well, we will strengthen the management of property cleaners and will definitely give the owners a clean and hygienic environment.

If the customer's complaint is true, there are indeed service standards but they are not met.

1. First of all, the complainant should be affirmed and apologized.

2. Find out the reasons that do not meet the service standards realistically, and explain to the owner.

3. Draw up the improvement plan, and ask the owner to put forward opinions and suggestions on the improvement plan, and absorb the good opinions and suggestions put forward by the owner into the improvement plan.