How to understand the content of internal control system and property standardization construction

The contents of internal control system and property standardization construction are as follows: internal control system refers to a comprehensive system of a series of interrelated, mutually restrictive and mutually supervised systems, measures and methods established by enterprises to achieve their business objectives, ensure the safety and integrity of enterprise assets and ensure the efficiency and effectiveness of business activities. Property standardization refers to a series of standardized processes, operational norms and evaluation indicators formulated by property service enterprises in order to improve service quality and management efficiency and realize standardization, proceduralization and institutionalization within the enterprise. In terms of internal control system, property service enterprises need to establish the following main contents:

1. Income control: including the accounting, checking and collection of various incomes such as property fees, parking fees and maintenance fees, so as to ensure the legitimacy and integrity of the income.

2. Expenditure control: including measures such as approval, audit and supervision of various expenditures to ensure the rationality and compliance of expenditures.

3. Material management: including the management of purchasing, storage, use and scrapping of various materials to ensure the safety and economical use of materials.

4. Equipment management: including the use, maintenance and maintenance management of various equipment to ensure the normal operation and service life of the equipment.

5. Safety management: including the safety, fire safety and emergency management of the property area to ensure the safety and stability of the property area. In terms of property standardization construction, property service enterprises need to establish the following main contents:

6. Service process standardization: including the formulation, implementation and supervision of various service processes to ensure the scientific and normative service processes.

7. Standardization of service quality: including measures such as evaluation, feedback and improvement of service quality to ensure the stability and reliability of service quality.

8. Standardization of service management: It includes measures such as system, process and standard of service management to ensure standardization and efficiency of service management.

9. Standardization of service training: including the planning, implementation and evaluation of various service training measures to ensure the systematization and effectiveness of service training.

10. Standardization of service evaluation: including measures such as standards, methods and indicators of service evaluation, so as to ensure fairness and objectivity of service evaluation. Property service enterprises can improve service quality and management efficiency, enhance enterprise competitiveness and market share, and also improve customer satisfaction and brand image by establishing internal control system and building property standardization.