How should the relationship between property and owners get along?

In recent years, the relationship between property management and owners has deteriorated sharply, and the quarrel has escalated. How should property managers and owners get along? Become a topic of concern to everyone.

The contradiction between property management and the owner is irreconcilable?

Some people compare the relationship between property management and owners to "the relationship between mother-in-law and daughter-in-law", which are inseparable and sometimes even contradictory; Choosing a property management is like choosing a mother-in-law, and the initiative to choose is generally not in the hands of the owners themselves. Fortunately, if you meet serious and responsible property management and high-quality neighbors, then the community will naturally be peaceful. Otherwise, this day will be hard.

Some people compare the relationship between property management and owners to "master-servant relationship". Although many property management companies are unwilling to admit that they are employed by the owners and refuse to admit that their customers or clients-the owners are "God", they can't avoid the fact that they are employed by the real estate developers, the largest owners before the sale of houses. The property management entrustment contract signed between the developers and the property management companies proves this point.

Regardless of "mother-in-law-daughter relationship" or "master-servant relationship", the author believes that the way to get along with any kind of relationship needs both sides to clarify their roles and can last long on the premise of mutual respect.

Property management: correct attitude

The key to solving the contradiction between property managers and owners is to cultivate service concept in property management. Some property managers put on uniforms and take charge of a community, thinking that they have become the "big ye" here and can give orders to the owners. However, property managers should not forget that the owners have paid a price for them, and they exist to manage the order of this community, in the final analysis, to "serve the owners."

Property managers should understand that property management is a kind of service, just like restaurants have waiters and shops have shopping guide services. Property management personnel should try their best to provide services, and owners should pay corresponding fees after enjoying the services.

Owner: Mutual understanding is the most important thing.

In the dispute between the property management personnel and the owner, the owner is full of bitterness, and the property management personnel are also full of complaints and grievances. In fact, some contradictions are problems left over by developers, which are also difficult for property management companies to solve, such as imperfect public facilities in residential areas and difficult parking.

Some early-developed buildings did not consider parking spaces and other issues at all during development and construction. It is difficult for property management companies to solve these problems. Some owners transfer contradictions to property management companies in residential areas and refuse to pay property management service fees, which will inevitably lead to contradictions.

Therefore, owners may be able to think from each other's perspective, put themselves in their shoes and clarify the responsibilities between owners and property management companies. Everyone will follow the rules and take a step back. Many contradictions can actually be solved, or even never happen.

Government: It is duty-bound to standardize management.

There are more and more contradictions and disputes between property management companies and owners. Then, what are the rights and wrongs of both parties, what standards should property management services reach, and who should solve the contradictions? Many people don't know in their hearts. Except for a few newly-built high-grade residential areas, property management companies all adopt public bidding. At present, most property management companies are organized by developers, and their service levels are uneven. Once a dispute arises, the property management company goes its own way, and the residents of the community cannot sue.

As an industry, property management is not only related to people's lives, but also related to social harmony and stability. To really end the "war" between property management companies and owners, we must treat this social problem rationally. In addition to the mutual communication and understanding between property management companies and owners, the relevant government management departments have the responsibility and obligation to undertake the supervision of property management companies and implement unified organization, unified management and unified standards. Only by making the property management company truly become the "good housekeeper" of the owners can the people eliminate their worries and realize their dream of "happy work".

(The above answers were published on 2015-11-07. Please refer to the actual situation for the current purchase policy. )

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