Job Recruitment Website - Property management company - Annual work summary excellent model essay
Annual work summary excellent model essay
A whole year has passed, and it is time to sum up the gains and losses of this year and lay the foundation for next year's work. Take action and write a year-end summary. The following is a summary of my annual work carefully arranged for you, hoping to help you.
Excellent model essay on annual work summary 1 Dear leaders,
Hello!
Time flies. I have been in the company for half a year before I know it. From strangeness to familiarity, it is inseparable from the care and help of leaders and colleagues. I want to take this opportunity to express my heartfelt thanks to you!
Thanks to the trust of the leaders, I have the opportunity to become a member of Yiyeyi Group. Thanks to the company for giving me such a good platform, I will study hard, learn from each other's strengths and contribute my meager strength to the development of the company. 2 1 century is an era of rapid development and winning by quality. Quality is the life of an enterprise and the responsibility of every employee, so quality should be the top priority in every employee's mind. We have established a good image of the company in the hearts of customers with good technology, good service and excellent quality.
I am mainly responsible for GFCI &;; The quality management of LCDI core components and LCDI assembly, from raw material feeding to final product delivery, needs to know the quality status of raw material suppliers and be familiar with product characteristics and customer requirements. Through this half-year study and understanding, I have a deeper understanding of the overall operation of the company and my responsibilities, and the pressure has followed. However, as the saying goes, there is pressure to have motivation, and I will turn these into motivation and do my best for the development of the company. I am the youngest generation of a family. I will study hard to keep up with the development of the company and be a qualified QC section chief. The following is my 20__ year work summary and 20__ year plan. If there are any shortcomings, please correct me:
1, process quality control.
2. Quality management: The quality problem resume bulletin board and IPQC quality management bulletin board were established to clearly classify the daily defects, so that the problems found in time during the inspection can be effectively recorded according to the actual defects, so that the production line managers can improve and prevent the defects, and hold weekly quality meetings for the inspection every week to analyze the causes of the problems and prevent the problems from happening again. And let the inspectors get together with the person in charge of the production line every morning to explain yesterday's problems to employees, so as to enhance their quality awareness. Minimize quality problems, and after the implementation in the first and second workshops, the qualified rate of products is obviously improved.
On-site "5S" rectification has also been significantly improved, especially in the first workshop. At present, the parts on the assembly line and the parts falling on the ground have been basically controlled; I remember when I first came to the workshop, there were raw materials and semi-finished products everywhere. Although it has not been completely eliminated, the field managers and employees have realized the existence of this problem and actively improved it.
Established GFCI &;; Training materials for LCDI magnetic ring, bobbin and metal stamping parts, GFCI &;; LCDI moving parts training materials and LCDI assembly training materials greatly improve the personal skills of inspectors.
In 20__, LCDI/GFCI received 65 customer complaints, of which 29 were caused by moving parts. In a word, all our problems are caused by negligence, and 29 customer complaints have sounded the alarm for us. When dealing with quality problems, the inspectors are not good enough and do not do well in some details.
Explain our shortcomings in management, we need to constantly learn and strengthen professional knowledge in our work.
The year of 20__ is a brand-new beginning, which also means the arrival of new challenges. How to improve the quality in the new year is planned from the following aspects:
1. Training: Let all employees have better quality awareness. We can't emphasize the problem after it happens. It is especially important to start from scratch. The cultivation of new people is particularly important. Good habits should be cultivated from the beginning, starting with the understanding of materials and product characteristics, so that every employee can realize that the quality requirements should be clear.
2. Team management: People-oriented is fully reflected in management methods. First, starting from the concept, through mutual exchange and communication, let everyone have the awareness of learning in the competition, thus improving the overall skill level of the team. Strengthen "execution" and adhere to principles. Strengthen horizontal contact and do a good job of team coordination. While doing a good job in this team, we should strengthen our contact with other teams.
3. Realize that all inspectors in Workshop 1 and Workshop 2 can work in rotation with each other, so as to increase income and reduce expenses in the management of resignation, transfer and promotion of inspectors, so that each inspector can be versatile.
4. Promote full implementation, and require inspectors to strictly implement the quality reward and punishment platform, quality exception handling sheet and inspection standard for on-site quality control.
5. Using seven methods of QC and SPC control, the on-site quality management is more perfect.
6. Reduce the probability of 2% customer complaints caused by defective movement components, and improve the pass rate of GFCI process in the first workshop to the target value of 0. 2 percentage points. The qualified rate of LCDI process is increased to 0. 2 percentage points, the second workshop GFCI process qualification rate increased to 0 of the target value. 2 percentage points. The qualified rate of LCDI process is increased to 0. 2 percentage points.
On the occasion of the Spring Festival, I wish all leaders:
Happy new year. May everything go well.
Annual work summary excellent model essay 2 Time flies, and a year has passed. Let me summarize this year's work:
First, integrate theory with practice and learn from others' experience.
To do a good job as a class teacher, we must learn from the experience of others and constantly improve our working methods and class management system in practice. I will cut and paste or make some excerpts when I see good articles that are helpful to the work of the class teacher in books or newspapers and magazines. These theories and experiences are of great help to my class teacher. I deeply feel that using the experience of the class teacher can make our work more relaxed, lively and efficient.
Second, standardize the class system and liberalize student management.
What means should a class teacher use to manage a class well? I've thought about it. During the Warring States Period, a hundred schools of thought contended. Among them, Confucianism and Legalism, one advocates benevolence and righteousness, and the other emphasizes the rule of law. Too much emphasis on the rule of law can easily lead to fascism. Today, Taiwan Province Province advocates Confucianism, but the X problem is serious; I think Singapore, which combines Confucianism and law, stresses both democracy and the legal system, which is very admirable. To govern the country, the management should also be a combination of democracy and the rule of law. Knowing this, while cultivating the democratic atmosphere in the class, I made detailed class rules, so that class management can be governed by laws. Although it takes a lot of thought to formulate the class rules, sharpening the knife does not mistake the woodcutter, and I feel that the work of the class teacher is very easy. Of course, the formulation of our class rules has gone through a step-by-step process: first, on the eve of school, some management requirements were initially formulated. I found a good method and put it into practice throughout the semester. Many class rules have been published back and forth, but because they are unwritten, they are sometimes confused with different laws. So I've been thinking about using words to standardize these regulations. As soon as the new semester begins, I will preside over the class discussion. After repeated revisions, I will standardize the class rules, formulate detailed class rules, print them out and send them to each student union to urge students to implement them.
Third, make full use of class meetings and do ideological work well.
If you want students to do what the teacher asks, you must let them think clearly, and if the ideological work is done well, other problems will be solved. I deeply feel that ideological education is very important. In this regard, I mainly have the following practices:
1, give ideological education to the whole class at the class meeting; The class meeting in our class is usually summarized by the students themselves, and then I will talk about the recently discovered problems and educate them in various forms. Some teachers think there is nothing to talk about in the class meeting, but I find there is actually a lot to talk about in the class meeting. At present, the students we are facing are complicated. As class teachers, we must always understand their ideas and then do ideological work for all students. For example, tell them openly about jealousy, let students have a clear understanding of jealousy and treat jealousy correctly; I asked students to abide by the class rules, and I explained in detail why at the class meeting; To stop them from falling in love, we should first make students understand it correctly ideologically, and then explain and educate them with our own personal experiences and various examples. Let them speak in class, and educating students to raise their hands to speak is to give themselves an opportunity to exercise and exercise their confidence and courage. What the current society needs is people with confidence and courage; Ask them to study hard and pay attention to learning methods. Of course, the most talked about is about ideals and how to be a man. Every time I want to talk about a question, I will look up some books and think about how to talk in several layers and how to attract students as much as possible. I often use some stories and examples, use humorous language and educate students through laughter.
2. Do a good job of ideological mobilization and summary before and after each activity; Whether it is various competitions organized by the school or going out for activities, I always do a good job of ideological mobilization in advance. For example, before military training, I told students a lot of truth, only those who can bear hardships can succeed (I told them my own personal experience, and also explained it by the fact that Chinese and Japanese primary school students went to summer camp together). Then I said that everyone has nothing to suffer now, but don't pamper yourself, but exercise yourself, and military training is an excellent exercise opportunity. In this way, students can correct their thinking and have a firm determination to overcome difficulties. Therefore, during the whole military training, no one in our class took time off, even carsick, vomiting, gastrointestinal pain and so on. Still insist on training; For another example, before the speech debate competition, students were given various examples to tell them the importance of eloquence, so there was an upsurge of learning speech among students. In addition, every time I go out, I emphasize discipline and mutual help and friendship between my classmates. After going out, let the students sum up what they have done well and what they have not done well, and praise the students who are enthusiastic and helpful.
3. Do well the ideological work of individual students; I don't want to say anything about this. One thing that impresses me is that I should try not to lose my temper with the students. Strong criticism is necessary, but don't insult them. When something happens that makes me angry, I often take a calm approach, not talking to the students first, and then talking to the students after I calm down and figure out how to speak. At this time, calm and clear thinking and dialogue can often achieve results.
Fourth, clever design and education in various ways.
In the process of being a class teacher, I deeply feel that to be a good class teacher, we need to think more about problems and educate students in various ways. I think it is very beneficial for us to learn some creative thinking. From a big perspective, all kinds of rules and regulations of class management, implementation methods, participation in various activities of schools and grades, and organization of class activities need our brains to be carefully designed; From a small perspective, we also need to use our brains to praise, criticize and encourage students. And whenever a new idea comes to my mind, I will write it down immediately and put it into practice as soon as possible.
Besides, I take every last comment seriously and try to write new ideas to encourage students. When I wrote the final review last semester, I improved it. I ask the students to write down each other's advantages first. After synthesis, I carefully conceived each student's comments, adopted a cordial dialogue, better reflected the advantages and characteristics of students, and put forward ardent expectations. The above are some of my practices and experiences in the work of the class teacher. To do a good job as a class teacher, we still need to keep learning and exploring. I hope that through our efforts, we can do the work of the class teacher better.
Annual work summary excellent model essay 3 half a year passed through the fingers in a blink of an eye, and I have to feel that time flies. Looking back on my work performance and attitude in the past six months, I think there is still considerable progress compared with previous years. However, there are still some shortcomings. My subjective emotions will always dominate my nervous system involuntarily, and occasionally they will be shown in my work. For this, I have deeply realized my own shortcomings, and I will seriously restrain myself and strive to do better!
I. Summary of work in the middle of the year (work in the first half of the year and experience and lessons)
Although I have only been in the company for more than a week, in fact, my subjective emotions have been confused and wandering during my working days in the company. The question of going or staying has been supporting me repeatedly and alternately, and I always can't find a true sense of belonging. After this week's contact, colleagues on the project are very capable, most of them are optimistic and positive, and they are serious and positive about their work, which is worth learning and studying. I think this is more or less related to the company system, company culture and company atmosphere. I hope that the company will continue to have new vitality elements integrated into this team, so that the company can continue to develop and grow rapidly.
Second, the second half of the work plan
(1) Understand the new rules and regulations of the company.
The company is constantly reforming and formulating new regulations. As a new employee of the company, he must take responsibility for himself and cooperate fully while observing the company's regulations.
(2) Clear your own development direction.
Know yourself correctly, correct your shortcomings, listen to others' sincere opinions, work harder and study hard. Strive to improve cultural quality and various work skills, give full play to their own abilities, and let themselves really embark on the road of management. I will also learn from other colleagues, learn from each other's strengths, exchange good work experience with each other, make progress together and achieve better work results.
(3) Adapt to the new working environment as soon as possible.
Strive to complete and do the work assigned by the supervisor, and enhance the sense of responsibility and team consciousness. Take the initiative to do the work to the point and implement it to people. I will try my best to reduce the pressure on leaders. Be able to help supervisors or colleagues share some work while completing their own work. Help each other with colleagues and maintain a harmonious working environment.
(4) Study hard and improve yourself.
Strengthen study, be brave in practice, read widely, pay attention to collecting all kinds of information while learning from books, and absorb all kinds of "nutrition" extensively; At the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, and strive to cultivate their solid work foundation, dialectical thinking methods and correct ideas. Strive to do a better job and establish a good image of the department.
Third, the rationalization proposal for the project or company
During the interview, I was deeply encouraged by the personal planning and prospect of the company leaders in the conference room, so I decided to stay in the company. I hope the company can make our workplace better, employees more United and the atmosphere stronger. I hope that in the future work, the company will have new vitality elements to penetrate. In this way, not only the company grows, but also it can grow with itself.
Annual work summary excellent model essay 4 this year is over, and my work this year is really over. Looking back on my work in the past year, I really feel that I have been sticking to this position, which is a great progress for me. Now, let me summarize my work.
First, study hard and enrich business knowledge.
This year, I spent a lot of energy to learn job knowledge, constantly enrich myself, supplement the knowledge and theory needed in my work, and let myself better show my ability in my work. I also read books every day, read all the relevant knowledge, recite the important ones and apply them to practice. As long as it is related to my business, I will pay special attention to it and lay a good foundation while working. Therefore, as long as I give a clear account of what I have done and solve the problem for the leader, I can finish the work smoothly within one year.
Second, good working conditions.
This year, I worked well every day, and I didn't doze off at work, mainly because I could keep enough sleep after finishing my work every day. Because this job is my favorite and out of love, no matter what challenges I encounter in my work, I will try my best to do it until I feel satisfied. Because of my efforts, I have gained a lot this year and achieved good results. Work very hard, take work as your own business, and let yourself face it in the best state, instead of ignoring it.
Third, there are shortcomings.
Although this year's work is relatively good and satisfactory, there are still some minor problems and deficiencies, which lead to some minor mistakes in the work. Although the mistake is not very big, it needs to be corrected urgently. After all, a slight shortage will still affect some of the work. Fortunately, I found it in time, so I will try my best to correct my shortcomings and clear the way for my work in the coming year.
In fact, a year is not long at all. It will be over soon. We are entering a new year. In order to make my work better in the new year, I must abandon more shortcomings in the new year, complete my work, provide strength for the good development of the company, contribute my best ability to the company, repay the company's training, and strive to do my personal work well, so that leaders can see more and better things about me. I believe there will be better room for improvement in the future, so only by working harder can we make progress.
In 20 _ _ years, with the strong support of company leaders and the solidarity and cooperation of all departments, and with the hard work of department employees, our customer service department earnestly studied the basic knowledge of property management and job responsibilities, warmly received the owners, actively completed all the work assigned by the leaders, handled the formalities in time, provided thoughtful services, and made every effort to urge maintenance and other business services. Complaints and return visits were properly handled, and all the goals and plans formulated at the beginning of the year were successfully completed. The following is based on my actual work this year.
As of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ X has gone through the second decoration formalities, X has carried out the second decoration inspection, and X has returned the second decoration deposit. Parking space registration x households.
I. Daily reception work
Fill in the reception record of customer service department on duty every day, record the complaints and service items of the owner's calls and visits, coordinate the processing results, and feedback and call back to the owner in time. The cumulative number has reached thousands.
Second, the information release work
This year, our department issued various written notices to customers about 20 times. A total of 968 notices were sent by mass short messages, so that the notices were timely, detailed, clear and accurate, and at the same time, they actively cooperated with the contents of the notices to make relevant explanations.
Third, the owner missed the project complaint handling work.
X copies of Missing Contact List for Engineering Maintenance were issued before ××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××× * * * X * * After that, submit X daily reports of customer complaint information and X complaint handling forms. The engineering department of the development company has completed X repair receipts, and the owner complained that the repair rate was x%. Our department visited X times, with a return visit rate of x% and a satisfaction rate of engineering maintenance of x%.
Four, the basement flooding accident treatment work
In 20__ _ _ _ years, the basement was flooded on X * * *, which caused the property loss of X owner. Under the leadership of the company, our customer service department contacted the owner immediately and counted the damaged items for the owner. After that, we actively participated in the negotiations with the owners and distributed replacement items and offset compensation.
Verb (abbreviation of verb) training and learning work
Under the personal on-site guidance of Manager X of the property management company, our department has conducted systematic training and learning from the establishment of the most basic image of customer service personnel, from the most basic concept of property management to the communication skills of property management personnel, to all aspects of property management, combined with the comprehensive knowledge of relevant laws and regulations.
Summary: The staff of customer service department is led by a team with insufficient ideological understanding and no passion for work into a team full of vision for the company and hope for the development of the industry and its own growth; Train departmental staff from a blank of property management knowledge to a team with certain common sense of property management. Provide standardized, fast and effective services for the owners, do a good job of reception, create a beautiful and comfortable life and leisure atmosphere for the owners, and improve the quality of property services.
- Previous article:Which community does Yu Zi Huafu in Yuzhong County belong to?
- Next article:What is the address of Zhongzheng Building in Yantai?
- Related articles
- Model essay on customer service specialist's annual work summary (5 selected articles)
- Which district does Chongqing California belong to?
- What is the decoration of Huangshi Hongwei Tiandi?
- Which community does Xindu Medical College belong to?
- Is this part of the area still paying property fees? Don't be fooled by the property.
- When will Suihua Hengduan Lan Fu open?
- Where is the address of Fanghua in Jiangmen Times?
- How can I get to Baoyi Chuangyi Building, No.3760, South Ring Road, Binjiang District? Which bus should I take? Is there a direct bus?
- What is the telephone number of Fuzhou Longhu Tianyao Marketing Center?
- Is there a new house for sale in Yabao New Town?