Service level standard of property management in ordinary residential quarters

The components of this service level standard mainly include the following six items:

1. Basic requirements: including property service contract, property management plan, property service personnel, property service telephone number, property service fee, property service satisfaction, etc.

2. Housing management: including the management and maintenance of the used parts of the house, the management of residential decoration, the management of illegal construction and unauthorized change of housing use, and the setting of community signs.

3.* * * Facilities and equipment maintenance: including * * * facilities and equipment, facilities and equipment files, facilities and equipment identification, facilities and equipment operation, facilities and equipment maintenance and renovation, fire-fighting facilities and equipment, computer room, residential roads, parking lots, street lamps, corridor lights, safety monitoring facilities and daily management and maintenance of emergency plans.

4. Assist in maintaining public order: including entrance and exit management, inspection of key areas and key parts, vehicle management, labor management, emergency response, etc.

5. Cleaning services: including installation and removal of trash cans and fruit boxes, cleaning of residential roads, squares, parking lots, green spaces, elevator halls and corridors, mopping floors, scrubbing, cleaning of rainwater, sewage pipes and septic tanks, cleaning, disinfection and pest control of secondary water supply tanks.

6. Greening maintenance management: including greening maintenance management personnel, lawns, flowers, hedges, tree maintenance, watering, fertilization, loosening soil, flood control, antifreeze, spraying drugs, etc.