Job Recruitment Website - Property management company - What etiquette do you need to treat customers?
What etiquette do you need to treat customers?
Overall strategy: supporting its goals and objectives; Keep attention and order; If you disagree, debate the facts, not personal likes and dislikes; In order to influence decision-making, provide them with various alternative actions and the possibility of success; Accurate, effective, punctual and organized. When selling to them: plan and prepare, to the point; During the talks, quickly point out the main points, hit the main points, and keep organized; Study their goals and objectives, what they want to achieve, what is the current situation, and how they want to change; When proposing solutions, it is necessary to clearly explain the results and benefits that are particularly related to their goals; Two or three options should be provided for the transaction; After the sale, make sure that the advice you provided really provided the expected profit. When dealing with them: motivation-provide them with freedom of choice, clearly explain the possibility of successfully achieving their goals, and they like to win envy; Praise-praise their achievements; Consultation-stick to the facts and let them express their thoughts by talking about the expected results and discussing their concerns. Remember, they value tasks more than relationships. Therefore, they value things more than feelings.
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