What should I do if the toilet is broken during the risk control process?

When renting your property, the tenant expects a defect-free housing environment, covering everything such as indoor furniture, electrical appliances, kitchen and bathroom. Therefore, if you encounter the problem that the toilet is broken in the process of risk control, the following are the best measures you can take.

First of all, contact the tenant, inform them of the situation in time and provide them with solutions: in an emergency, you can temporarily provide another bathroom for the tenant to use; Then, if the toilet maintenance has to wait until the end of the risk control period, you should ensure that the bathroom is ventilated and clean to prevent secondary pollution. If the situation is urgent, you can consider taking quick repair methods, such as contacting maintenance personnel for trenchless repair, but this may cost more money. However, it may be worthwhile for you to provide tenants with a better staying experience.

Secondly, record the problem: when such a problem occurs, you should record the time, complexity and solution of the problem as detailed as possible. This will help with any application or warranty you may need in the future.

Finally, contact the property insurance company: If the loss caused by the broken toilet exceeds your insurance limit, you may need to contact the property insurance company. This usually applies to the case that your property is insured, but you usually need to contact the insurance company as soon as possible when there is a problem.

Generally speaking, you only need to keep calm and solve problems actively and effectively, so as to ensure that your tenants will leave a good impression on your housing service.