Job content of property manager

Customer familiarity is over 95%. While paying attention to the key customers who often complain, we also pay attention to most silent customers and get familiar with the basic situation of customers in this area. Establish a work account, responsible for the collection, sorting, archiving and dynamic updating of customer information at any time.

Responsible for the check-in and check-out procedures of customers, accepting the check-in of units, and handling household cards. Customer relationship construction, according to the requirements of the company, has standardized and standardized customer reception etiquette. Empathy, accept customer service needs such as maintenance consultation and complaints.

And immediately transfer it to the responsible department to track the progress of implementing the service requirements. After the customer service, pay a return visit to the customer as soon as possible.

everyday concerns

Check the area under its jurisdiction at least once a day, and be responsible for supervising, tracking, rectifying and reviewing the safety, engineering and environmental service processes and service quality of the area under its jurisdiction. Handle daily customer service affairs, such as mobile reservation, customer move-in, move-out and release procedures. Responsible for the collection of customers' current and overdue property service fees, elevator use fees and parking space property management fees. Responsible for the collection of agreed fees for new projects such as water, electricity, heating and gas collected on behalf of real estate companies.

Familiar with the customer service demand information about food, clothing, housing, entertainment, health education and so on around the community. Familiar with the telephone numbers of government departments such as water and electricity, and update them regularly, and be able to answer customers' inquiries fluently. Responsible for handling customers' decoration applications, conducting daily on-site inspection of decoration, and coordinating safety management and engineering personnel's management of decoration process. If illegal decoration is found, stop it immediately, cooperate with government administrative law enforcement departments to deal with difficult customers, and properly keep relevant records of decoration management for future reference.