Receptionist job responsibilities

In today's social life, more and more places need to use job responsibilities, and formulating job responsibilities can reduce the occurrence of illegal acts and accidents. I believe many friends are very upset about formulating job responsibilities. The following is my collection of receptionist's job responsibilities for reference only. Let's have a look.

Receptionist's job responsibilities 1 1, correctly grasp the demand and supply of hotel rooms on that day, understand the arrival and departure of guests on that day, check the room status, and do a good job in room allocation.

2. Warmly receive guests, go through various formalities, and arrange the check-in registration of VIP guests and conference guests in advance.

3. Strictly abide by the confidentiality system, safeguard the interests of customers, and ask for instructions in time under special circumstances.

4. Keep in touch with relevant departments, handle all kinds of information in time, and strive to improve service quality and room occupancy rate.

5. Accept and process the reservation information.

6. Respond to the guests' inquiries warmly, politely and quickly, and provide services such as leaving messages, waking up and consulting for the guests.

7. Be familiar with all kinds of commonly used and important telephone numbers at work, and transfer every call quickly and accurately according to the working procedures to ensure smooth communication and make records.

8. Be responsible for checkout, and collect accommodation, laundry and other expenses by cash or transfer, credit card, etc.

9. Classify guest bills and input them into the computer in time for safekeeping.

10, take good care of all kinds of equipment, ensure that communication equipment is clean and smooth, and keep it working normally.

1 1. Do a good job of registering valuables and storing and picking up luggage.

12. In case of fire, theft, acute diseases and other emergencies in the hotel, the relevant departments should be informed in time and properly handled according to the hotel regulations.

13. Seriously and timely complete other tasks assigned by superiors.

Responsibilities of the receptionist 2 1. Strictly implement the work norms and observe the reception etiquette.

2. Be responsible for welcoming, receiving, registering and accompanying the visiting guests, and consulting the front desk guests.

3. Be responsible for answering, leaving messages and conveying the telephone at the front desk.

4. Responsible for the purchase application or handling of office equipment and office supplies, communication facilities, low-value consumables, promotional materials and gifts, and manage the distribution;

5. Be responsible for the environmental sanitation management of the company, divide the health responsibility areas of various departments, and organize and supervise employees to maintain environmental order;

6. Be responsible for printing and copying all documents and forms, and at the same time do a good job of sorting, archiving and encrypting documents;

7, responsible for the company's letters, express delivery, magazines, newspapers and periodicals to send and receive and do a good job of recording, sorting and archiving;

8, other work assigned by the leadership.

Receptionist job responsibilities 3 1, fully responsible for visitors' service and external liaison;

2. Responsible for the reception and service of guests who come to the company for visits, exchanges and job hunting;

3. Be responsible for the preparations for the foreign affairs conference and assist the leaders in implementing the tasks determined by the conference;

4. Be responsible for the accommodation, round-trip ticketing and other reception work of guests who come to visit, exchange and train the company;

5. Be responsible for the operation of facilities in the reception area, take good care of the equipment, keep it clean and maintain it regularly;

6, responsible for receiving visits, sending and receiving faxes, attendance registration, answering phones, answering inquiries, recording and so on;

7. Responsible for the service standard and quality of the reception meal;

8. Responsible for the communication and coordination of the relationship between logistics reception departments and the guidance and supervision of daily management;

9, responsible for other work assigned by the leadership temporarily.

Responsibilities of the receptionist. Arrive at work fifteen minutes in advance, punch in, and check your gfd (such as whether to wear work clothes, whether the female staff should wear light makeup, wear a good badge, etc.). Be prepared before going to work.

Second,

Third, start the work computer, check the handover records, and do a good job in cleaning the area. Count the guest bath towels, face towels and members' fitness clothes returned from washing, and make corresponding records to ensure that the items are not lost.

4. When members come to exercise, they should stand up, greet members with a smile, issue key cards, guest bath towels and other items, and make corresponding registration (including: guest information form, computer credit card record, etc. ).

5. When members leave after fitness, they should take back their key cards and towel cards in time, ask if they need parking cards, make registration and leave records, and ask members to walk slowly.

Six,

Seven, eat time to leave must shift, the early shift must be clear before coming off work. Finish the finishing work (such as counting and registering the remaining bath towels and face towels, putting away the key card, turning off the computer power, etc.). ) to punch out.

Eight,

Nine,

Ten, in the process of work to answer the phone must use Mandarin. Familiar with the composition and price positioning of the clubhouse, assist the sales department to receive the guests who come to consult (including: the guests consult at the front desk, introduce them to the sales staff, and try to assist and lead the guests to visit and introduce when the sales are busy, etc. )XI。 Pay attention to collecting members' opinions and report the situation to the superior in time so as to carry out the work.

Receptionist job responsibilities 5 1, love reception work, and constantly improve their professional level.

2. Have a good professional ethics, improve personal cultivation, smile and serve in a civilized way, refuse to leave room for irrelevant personnel, and use Mandarin during working hours.

3, in strict accordance with the reception work arrangement, careful consideration, flexibility, to ensure the effect, for each reception task should be carefully prepared, meticulous work, efficient completion.

4. Be familiar with the general situation of the company, be able to answer general questions raised by guests, and provide non-confidential information on a regular basis;

5. Do a good job in consulting and answering questions, seriously answer the written or oral questions raised by visitors, and insist on listening, asking, recording and analyzing. According to the questions raised by visitors, make a comprehensive analysis, and introduce them to relevant departments for reception and treatment in time according to the principle of "graded responsibility and centralized treatment".

6. Actively reflect the new situation and new problems in the reception work and put forward reasonable suggestions.

7. Keep the reception area clean and tidy, and carry out daily maintenance on the area.

8. Complete other tasks assigned by company leaders and superiors.

Receptionist's job responsibilities 6 1, customer greeting in the exhibition hall, screening and distribution by sales consultants; Meet with customers in time and actively, and screen customers flexibly and friendly. Filter information including sales consultant assignment)

2. Registration, system entry and information transmission of exhibition hall passenger flow information; (Accurately register Excel entry and blue soft entry of passenger flow information in the exhibition hall; The passenger flow information of the exhibition hall is transmitted to the marketing department, sales department and information department. )

3. Layout and inspection of exhibition hall; (such as lighting in the exhibition hall, background music, TV, promo, electronic equipment switch, etc. )

4. Vehicle exhibition and test drive management; (such as: key management of car exhibition and test drive; Clean state inspection, kilometer registration; Opening and recycling of test drive cards/tickets.

5. 6S management of the exhibition hall front desk; 6S work at the front desk of the exhibition hall; Check the cleanliness of the exhibition car and desktop in the exhibition hall for 6S).

6. Other related work arranged by the department manager, such as data collation, market activity assistance, report statistics, etc.

Responsibilities of the receptionist. Check office customers and register them every day. Violations of building management regulations should be stopped in time, and problems that cannot be solved should be reported to superiors in time.

Second, pay attention to the daily dynamics within the scope of the company's property, and notify the relevant departments to deal with the problems in time.

Three, strengthen the awareness of production safety in enterprises, and implement the work of production safety in this post. Be vigilant when on duty and always pay attention to safety and fire prevention.

Fourth, consciously abide by the rules and regulations formulated by the enterprise and the employee code.

Responsibilities of the receptionist 8 1. Implement all departmental rules and regulations and ISO operating procedures.

2. You must wear uniforms during working hours and keep them clean. Before going to work, you should tidy up your face, put on light makeup and keep your appearance beautiful and natural.

3. Be familiar with the tenant/owner's company name, occupancy, company contact person and telephone number on each floor of the building.

4. Patiently answer customers' inquiries and be friendly. Meet the reasonable requirements put forward by customers, or provide customers with opinions or suggestions to solve problems.

5. Receive visiting customers, answer questions and give clear instructions.

6. Assist in dealing with customers' newspapers, mails and bad mails (registered mail, express delivery).

7. Receive customers and telephone calls in standard Mandarin or English, and speak clearly, fluently and cautiously.

8. When on duty, don't chat with other employees or talk about things unrelated to work in the lobby.

9. Do a good job of confidentiality, and don't disclose the customer information and situation of the building to irrelevant personnel.

10. Carry out all major activities and VIP reception activities to ensure that the work under its jurisdiction is enthusiastic, accurate, meticulous and thoughtful.

1 1. Complete other tasks delivered.

Responsibilities of the receptionist 9 1. Accept customers' inquiries and understand customers' needs.

2. Do a good job in daily work such as product display, replenishment, return and loss prevention.

3. Be familiar with EXCEL and other office software and work, and do a good job of sanitation and cleaning.

4. Understand and clearly understand the general product knowledge.

5, love the automobile industry, generous and enthusiastic, with certain expression skills and good communication skills.

6. Complete other tasks assigned by superior leaders.

Responsibilities of the receptionist 10 1, responsible for answering and recording incoming calls, transferring calls or recording information as required to ensure timely and accurate.

2. Do a good job in the reception, registration and guidance of visiting guests, and notify the interviewees in time. Irrelevant personnel, door-to-door sales promotion and unreasonable troubles should be turned away.

3. Keep the company clean and healthy, and show the good image of the company.

4. Be responsible for the company's express delivery, letters and parcels.

5, responsible for the procurement and inventory of office supplies, completes the registration and filing.

6, check the material inventory at any time, and do a good job of logistics support in time.

7, responsible for the use and management of copying, fax and printing equipment, reasonable use, reduce material consumption.

8. Assist the superior to complete the company's administrative affairs and daily affairs within the department.

Responsibilities of the receptionist 1 1 1. Conduct customer service in the customer lounge according to the company's service procedures (such as providing tea, drinks, snacks, etc.). );

2. Clean the reception desk such as dining table and bar to improve the utilization rate of multiple tables;

3. Be familiar with the drinks and features provided by the company;

4. Input and classify customer data and work orders;

5. Do a good job of sorting out the customer lounge and front desk, and do a good job of fire prevention and theft prevention;

6. Make an appointment with customers, record incoming calls and transfer calls;

7. Assist other departments and other affairs arranged by superiors.

Receptionist's job responsibilities 12 1, to understand the customer's situation and do a good job in solving emergencies;

2. Seriously complete all the work assigned by the supervisor and report to the superior in time when problems are found;

3, accurately provide wake-up service for guests;

4. When the bellboy is not on duty, go through the loan formalities;

5. When the bellboy is not on duty, check and pick up the luggage for the guests.

Responsibilities of the receptionist 13 1. Arrive at work fifteen minutes in advance, put on a shift card and check your gfd (for example, whether to wear work clothes, female staff should wear light makeup and wear a badge, etc. ) Do a good job of preparation before taking up the post.

Second, you must answer the phone in Mandarin at work. Be familiar with the composition and price positioning of the clubhouse, assist the sales department to receive the guests who come to consult (including: the guests consult at the front desk, introduce them to the sales staff, and try to assist and lead the guests to visit and introduce them when the sales are busy, etc. )

Third, start the work computer, check the handover records, and do a good job in cleaning the area. Count the guest bath towels, face towels and members' fitness clothes returned from washing, and make corresponding records to ensure that the items are not lost.

4. When members come to exercise, they should stand up, greet members with a smile, issue key cards, guest bath towels and other items, and make corresponding registration (including: guest information form, computer credit card record, etc. ).

5. When members leave after fitness, they should take back their key cards and towel cards in time, ask if they need parking cards, make registration and leave records, and ask members to walk slowly.

Six, pay attention to collect the opinions of members, and timely reflect the situation to the superior, in order to carry out the work.

Seven, eat time to leave must shift, the early shift must be clear before coming off work. Finish the finishing work (such as counting and registering the remaining bath towels and face towels, putting away the key card, turning off the computer power, etc.). ) to punch out.

Sales workflow and responsibilities

First, be familiar with the composition of the club, understand the functions of all fitness equipment and supporting services of the club, and be familiar with the prices of all sales cards.

Second, arrive at the work place fifteen minutes in advance, make good preparations before going to work, and do a good job in the region.

3. Check the sales record of the previous day. If the sales amount is not paid the day before, it should be handed over to the finance department the next day and the card sales registration should be carried out.

Four, when a guest comes to consult, should take the initiative to come forward to receive, and enthusiastically lead the guests to visit, make a detailed introduction for the guests, in order to promote the sale of cards.

5. After the transaction of selling cards is facilitated, take the guests to the sales department to go through the registration formalities of purchasing cards (such as filling in the membership file and taking photos, etc.). ), collect money and register the card sales, open a card purchase voucher for the guests, and hand over the sales amount to the finance department and sign it for confirmation.

6. Use Mandarin during working hours.

Seven, timely input the guest information into the computer archive, convenient for the next guest to use when exercising.

Eight, if it is not convenient to swipe the card, then do a good job of visitor registration so that you can pay a return visit in the future.

Nine, all cards are not discounted, special circumstances need to be signed by the manager to confirm.

10. Communicate with members anytime and anywhere, collect their opinions and report the situation to the leader at the next higher level in time, so as to handle the opinions of members and improve future work.

Eleven, in the sales process, according to the different consumer psychology of the guests, targeted introduction, in the introduction process, try to make the guests feel the importance of your major and fitness, and enhance their fitness awareness.

12. Do a good job of tracking the card after it is sold (for example, always care about the members, ask about the fitness results, encourage them in time, congratulate the members on their birthdays, etc.). ).

Thirteen, make friends with members, treat each other sincerely, in order to tap the potential customer resources.

14. Keep abreast of the expiration of various cards and make corresponding records to facilitate the renewal of expired cards.

Fifteen, according to the sales situation of the club, put forward reasonable promotion suggestions.

Sixteen, all sales records should be backed up to prevent loss.

Seventeen, do a good job of loss reporting and transfer of all kinds of cards.

18. Regularly organize sales personnel to go abroad (such as surrounding communities and office buildings) to promote sales, distribute club publicity materials, try to communicate with key leaders and explore new ways of export. Nineteen, all members of the information, in addition to the company boss, irrelevant personnel shall not consult.

Twenty, collect members' opinions on the organization of club member associations, facilitate the arrangement and development of member associations in the future, and enhance the feelings and cohesion between members and clubs.

Twenty-one, each salesperson must submit his/her visitor registration form and sales registration form to the department manager or supervisor every week as a monthly job evaluation.

Responsibilities of the receptionist 14 1. Keep close contact with all departments and communicate guest information;

2. Proficient in business knowledge and operational skills, responsible for consulting and promoting housing, house prices and hotel service facilities;

3. Do a good job in printing and counting all kinds of reports;

4. Be able to independently arrange rooms for individual guests or teams;

5. Check the room number of the team on that day and check with the room status;

6. Flexibly handle the increase and decrease of rooms and house prices for teams and individual customers.

Responsibilities of Receptionist 15 1) Strictly abide by rules and regulations, maintain good gfd and be polite to others;

2) Be responsible for the post image display, and stand guard on duty with standard military posture according to etiquette requirements;

3) Be responsible for the reception and guidance of customers, and enthusiastically answer the questions raised by customers;

4) Be responsible for the safety measures of this post and its surroundings;

5) Be responsible for maintaining the public order and facilities in the sample room and public * * * area in good condition;

6) Responsible for maintaining the order and cleaning the environment of elevators in the model room;

7) Master the correct use and running state of elevators, and actively cooperate with the maintenance work of elevator companies;

8) Maintain and supervise the cleanliness of posts, galleries and "model rooms";

9) Actively cooperate with other requirements put forward by the Marketing Department.

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