The owner said that he had no money to pay the property fee. How should the customer service answer?

Owners should pay property fees according to law.

Item (5) of Article 7 of the Property Management Regulations: Owners shall pay property service fees on time in property management activities.

If the owner refuses to pay or defaults on the property fee without reason, the property company must first make a reminder, and if it still fails to perform after the reminder, it can bring a lawsuit to the court; If there is an arbitration agreement or arbitration clause, it may apply to an arbitration institution for arbitration.

In short, it is a breach of contract for the owner to default on the property fee on the grounds that he has no money, and he needs to bear the liability for breach of contract. Article 578 of the Civil Code: If one party explicitly expresses or shows by his own behavior that he will not perform his contractual obligations, the other party may require him to bear the liability for breach of contract before the expiration of the performance period. Article 233 Where a property right is infringed, the obligee may settle it through conciliation, mediation, arbitration and litigation.