Ask the property customer service assistant to compete for the speech, and the score is urgent!

I am very grateful to the leaders and comrades for giving me this opportunity to compete for employment. My name is xxx. I am 27 years old, with a college education and a major in property management. I have obtained a certificate as a property manager. In the past three years, I have been engaged in various positions in property management. I stand here today, with the purpose of training myself and serving CCB, to compete for the post of customer service supervisor. Property services are characterized by professionalism, extensiveness, subordination, service and triviality. The difficulty of this job can be known from the basic conditions and professional quality requirements of appointing a customer service supervisor. The comrades who just took part in the speech on competitive employment all have their own advantages. I want to say that my advantages lie in three aspects:

First, have solid professional knowledge. Since I graduated from Qinggan College and joined the work, I have never forgotten to learn professional knowledge, constantly enrich myself and improve myself. Participated in the company's various business training and fire protection, safety and other knowledge learning. He also attended a lecture by Cai Hao Law Firm on Shandong property management laws and regulations. Make my professional quality and business level constantly improve.

Second, rich practical experience. Three years' working experience in property management has enabled me to master all kinds of business operation procedures, deal with all kinds of emergencies, as well as all kinds of business management regulations and operation procedures, and master the basic theory of park management and decoration supervision. I know that the prevention of any problems lies in the implementation of the system, the duties and tasks of the customer service supervisor, and the necessary qualities and requirements as a customer service supervisor.

Third, have a strong ability to work. In daily life and work, I pay attention to constantly strengthening personal cultivation, seeking truth from facts, and being honest and honest. After continuous study and training, my business ability, organization and coordination ability, judgment and analysis ability and practical ability to handle customer service work have been greatly improved, and I can be competent as a customer service supervisor. If I can compete for the post, I intend to do a good job as a customer service supervisor from the following aspects, improve the quality and efficiency of customer service work, and establish a high-quality customer service supervisor image. My goal is to develop with the customer service supervisor.

1. Strengthen study and improve one's own quality in an all-round way. Try to learn all kinds of new knowledge to meet the needs of the development of the situation. Implement national laws and regulations on property management and the company's internal rules and regulations and operating procedures. Ideologically, establish the concept of heroes, focus on the overall situation, focus on the cause, focus on the development of the company, and contribute their talents unreservedly and impartially. In the work, maintain the image of Xinyuan, maintain the image of the team, stress unity, take care of the overall situation, straighten up the position and be a good protagonist. To achieve "three obedience", that is, the individual obeys the company, the emotion obeys the principle, and the subjective obeys the objective. Service is correct, initiative is impartial, and harmony is precious. Let the leaders rest assured and the owners are satisfied.

2, perform their duties, and constantly strengthen decision-making management. First, organize archives to provide real, accurate, timely and complete owner information, strictly divide labor and rotate posts, standardize operations, prevent unclear operations, and ensure the normal development of customer service business. Second, in line with the principle of strictness and optimization, organize and draw up the daily inspection plan of customer service, focus on customer service every week, and correct the problems detected in time. Supervise and implement the rectification of problems found by superior inspection and external inspection, focus on daily management inspection, deal with decoration supervision and engineering problems, and report to the owner for repair to ensure authenticity; The third is to do a good job in daily front desk maintenance and receiving orders, and strictly manage key issues and emergency issues in accordance with regulations. Strictly manage the supervision and transmission of important articles and materials during the change of personnel positions to avoid unnecessary problems caused by work handover.

3. Develop innovative working methods. Innovation is always the soul of our work. With the gradual maturity of the community, our working ideas should also shift the focus of dealing with problems to customer satisfaction. The full implementation of the shareholding system reform by CCB is an important decision to implement the spirit of the xx Congress of the Party and the Third Plenary Session of the 16th CPC Central Committee, accelerate the financial reform and promote the healthy development of the financial industry. It is also a brand-new reform practice of China's financial industry. Through the shareholding system reform, CCB will become a modern financial enterprise with sufficient capital, strict internal control, safe operation, good service and good benefits. Therefore, innovating the internal management at the grass-roots level, perfecting the accounting supervision mechanism and innovating the quality of accounting information and risk prevention ability will be our key work. Focusing on the above aspects, I will focus on the special analysis and research on the problems existing in the business development of sub-branches, put forward rectification opinions and implement the rectification situation; Cooperate with the person in charge of the branch to coordinate the relationship with the superior bank and the relevant local accounting departments; Implement the innovation of standardized and hierarchical management of accounting foundation.