The property management office raised the property fee, and the owners met to oppose it. You are the person in charge of the property. How did you handle it?

First of all, appease the owner's emotions, listen to the owner's demands patiently, guide the owner to safeguard his rights and interests through consultation in accordance with legal procedures, and negotiate with us in a reasonable and compliant way, which can temporarily increase the property fee, but further consultation with the majority of owners is required.

Secondly, our property service enterprises will follow the principle of "matching quality with price" and draw up an adjustment plan for service charges. The contents of publicity must include the announcement of soliciting opinions on the scheme, the income and expenditure of property service fees in the previous year, the standard and budget of service fees to be collected, the standard and content of property service grades, etc. In addition, before the property fee is raised, it is necessary to report the publicity content to the price management department of the jurisdiction.

Thirdly, the service fee standard adjustment plan will be publicized to the owners in a prominent position at the entrance of the community to solicit the opinions of the owners in an all-round way. The adjustment plan should be publicized to the owner at the entrance and exit of the community owner, the bulletin board of the community, and the bottom of each unit of each building 15 days.

The neighborhood office or community neighborhood committee where the community is located shall set up an opinion recycling box in the publicity position. If the owner has any objection, he can fill in the opinion form and put it in the suggestion box. When filling in the opinion form, the owner should fill in complete personal information, including name, address, contact information, etc. If there is any objection, the reasons for the objection should be clear. Owners can also report their opinions to neighborhood offices or community neighborhood committees, or by telephone.

Finally, after the end of the publicity time, the local price, housing management and the staff of the street office or neighborhood Committee will open the suggestion box, make statistics and announce the statistical results to the owners. For the community where the owners' meeting has been held and the owners' committee has been established, with the consent of the owners' committee, the price adjustment can be implemented with reference to the above measures.

In addition, if less than half of the owners disagree, the subdistrict office or neighborhood committee will issue a certificate, and the price department will put it on record, agreeing that the realty service enterprise will adjust the price according to the published price. If more than half of the owners disagree, we can only charge the owners the service fee according to the original service fee price standard.