The quality manager applies for self-evaluation after becoming a full member.

The quality manager applies for self-evaluation after becoming a full member.

Tisch

Since I came to the company, I have gone from groping to familiarity, from being at a loss to being confident. Every step of my progress has been warmly helped by company leaders and colleagues, and has also been understood and supported by most owners. As a newly graduated college student, this is an extremely valuable asset during my growing up. Thanks to the leaders and colleagues of the company.

On June 3, 20XX/kloc-0, the supervisor of * * * resigned. Thanks to the kindness of the leader, I took over as the head of customer service department. When I first took office, I lacked confidence. I feel young, inexperienced and limited. I am deeply ashamed of the trust of the leader. But objectively, I am very familiar with the basic situation of residential houses and the basic situation of each owner, and the customer service department is also quite skilled in handling various procedures and service processes. Pressure resistance and good psychological adjustment ability have also passed the test. Therefore, on this basis, I will study and work more actively, constantly improve my professional quality and leadership ability, and strive to become a full member as soon as possible.

I have been the head of property customer service department since June 14, XX. In just over a month, with the careful care and guidance of leaders and colleagues, I have worked hard through my unremitting efforts to better complete various tasks. The report reads as follows:

First, take the lead in doing the basic work of the property customer service department.

When I first joined the company, as an ordinary customer service manager, I worked hard to learn the knowledge of property management, did a good job in basic work, recognized the post responsibilities, and dared to solve difficult things, so I adapted to this post in a short time. In the seventh month after joining the company, I began to be the head of customer service department. In the 1 month of this position, I have done all the work of the department, improved the overall service consciousness of the customer service department, arranged and managed all the work reasonably, and improved the effectiveness of the work, including:

(1) demonstrate and guide the employees of the department to do the daily reception work of customer service and provide standardized services for the owners;

(2) On-site guidance to handle the application procedures for secondary decoration of houses, settlement procedures, temporary passes and other work;

(3) Lead the employees of the department to make home visits, distribute 38 questionnaires, collect the opinions and suggestions of the owners/customers on the property management process, make summary analysis and report them to the company leaders;

(4) More than 20 written notices and 968 SMS notices were issued, with the intention of timely and detailed, and actively cooperated with the contents of the notices to make corresponding explanations.

(5) Establish and improve various regional data, especially the owner's files and complaint handling summary;

(6) Accept the complaints from the visiting owners, guide and report the complaint handling form, pay a return visit to the owners on the basis of handling and perfecting the complaints from the owners by the engineering department of the development company, and convey the feedback to the engineering department of the development company in time to urge the engineering department of the development company to carry out the maintenance work of the missing projects as soon as possible;

(7) Coordinate with the order department and engineering department of the property management company to provide fast and high-quality services for the owners; Property management services such as water supply and power transmission of owners are all procrastination and prevarication. The cleaning and order problems raised by the owner also arrived at the scene quickly and were solved immediately.

During my tenure, on the basis of the excellent management of * * *, I kept the work of this department in an orderly manner in a short time, so that the customer service work of the property management company was carried out normally and the tasks assigned by the leaders were well completed.

Second, perform the duties of customer service supervisor and do a good job.

As a positive young man, I have the courage to take responsibility and obey the work arrangement of the leader. With the overall working idea of "doing basic work, improving service level and finally realizing the collection of property fees", I earnestly perform the duties of customer service supervisor and strive to do my job well.

(1), supervise the implementation of service management, find problems and make timely rectification, and constantly improve the service management level;

(2) Drafting departmental plans, summaries and relevant official documents, and organizing regular departmental meetings. Communicate the work arrangement of superior leaders, refer to the opinions of all employees in the department, and deploy and carry out the work reasonably and effectively;

(3) Make and report the attendance sheet of department staff on time;

(4), finishing decoration garbage settlement list;

(5), XX basement

extreme

Dear company leaders:

I joined the company on, and became a probationary employee as the department manager of the company. My main responsibility is to assist the company to handle the affairs of the departments under its jurisdiction, involving the company's human resources, administration, production and other aspects. First of all, I am very grateful to the general manager and all my colleagues in the company for their strong support and help in my work, and also thank the company for providing me with a stage to display my talents. At the same time, through our own efforts, the company's production and administrative systems have been further improved.

As the manager of a department in the company, I know that my job responsibility is to assist the general manager, coordinate the work between departments, improve the company system and promote the virtuous circle of production, so communication and coordination, formulating the system and tracking production have become my three major work contents. Communication and coordination are essential factors for the survival and healthy development of an organization. Only by coordinating the work between departments can we give full play to the functions of various departments and ensure the smooth production of enterprises. The system is to better maintain the order of enterprises and ensure the smooth operation of all aspects of enterprises. Production is the foundation of an enterprise, and ensuring the smooth progress of production to ensure the company's profits is the biggest goal of the enterprise.

When I first arrived at the company, faced with many problems in the company, as an assistant to the general manager, I felt that the task on my shoulders was heavy, with great responsibility and greater pressure. Sometimes I even worry that I can't complete the tasks assigned by the company and realize the expectations of the general manager. However, there is pressure to have motivation. It is also based on this pressure that gave me the motivation to work hard, so that I always wanted to make my work perfect and gradually found confidence in my work. In the course of my work, my colleagues in the company gave me great help, let me know the company's situation in a short time, get familiar with the company's environment, and let me carry out all the work smoothly. The company's system is also on the road of standardization in an orderly way.

During this period of work, I have completed all the tasks dutifully. I believe that everything I have done and my ability, the general manager and all my colleagues in the company have already felt something. I hereby submit an application for confirmation to the general manager, and urge him to consider it carefully. If I can become a full member, I will continue to do my job with humility and full enthusiasm, create value for the company and look forward to creating a better future with the company!

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