Vanke Property Service Features of Sunan Vanke Property Service Co., Ltd.

1, 24-hour all-weather service-provide public security, maintenance service and customer hotline all day to meet customer needs anytime and anywhere.

2. One-stop service-to create meticulous and ubiquitous services for business households and realize efficient internal management and operation. The property service center provides one-stop service, with a dedicated telephone and a dedicated mailbox. When the business owner encounters any problems or requirements, he can ask them through the service hotline or to the receptionist at the front desk of the service center. The service center will inform the relevant departments to deal with them quickly and track the problem solving process until the owner gets a satisfactory answer through a return visit. Thus, the rush between the owners' departments is avoided, and the front desk of the service center takes the lead in follow-up and return visit, and the process of solving problems is clearer and more convenient, which improves the service efficiency.

3. Zero interference service-fully respect the owner's private space and truly achieve zero interference with the owner's service. At night, the security guard uses a headset to avoid disturbing the owner to sleep with a loud walkie-talkie at night; Daily service operation stagger the peak hours when the owners enter and leave the community, so as to avoid working in the owners' gathering area. Based on the working principle of appearing in time when the owner needs it, the staff respects and maintains the owner's private space very much. Property managers can fully grasp the situation of the community, understand the owners and know what they can do without staying with the owners. When the owner really needs help, the management service personnel will appear at the owner's side in time and quickly to provide sincere and thoughtful service for the owner.

4. Personal service-the owner can directly complain to the on-site property personnel, apply for maintenance, book property services, etc. On-site property personnel will inform relevant departments in time, thus avoiding the trouble of the owner calling or going to the property service center again, and the service time limit is equal.

5. Bi's cordial service-The company strictly requires all employees of the company to meet the owners with a smile at all times in accordance with the Code of Conduct for Employees (Bi Manual), with the aim of "serving you wholeheartedly" and "constantly exceeding the growing expectations of customers".

6. Transparent service-In order to show respect for the rights and interests of the owners and consumers, Vanke Property implements transparent service, and the property service center will implement a property service reporting system, so that the owners can fully understand the property work content, accept their inquiries and supervision, and at the same time, they can regularly summarize and find their own problems, which is conducive to the control and continuous improvement of service quality.

7. Whole-process property service-In line with all the attitudes from the owner's point of view, in order to maximize the function of the project, the company began to invest in the management of the project from the project construction period, and conducted phased evaluations in the early, middle and late stages of project development to provide reasonable suggestions for developers. Within 3 months after the owner moves in, re-evaluate the public facilities in the community and provide a report to the developer, and negotiate with the developer for rectification of problems that have hidden dangers or have a certain impact on the business households. The concept of whole-process property service will be systematically explained in this process.

8. Community culture construction-pay attention to the guidance of community values and advocate the harmony between residential culture and community.