What is the standard of first-class residential property?

The first-class property management service standards are as follows:

1, there is a standardized property service contract, and the rights and responsibilities between the owner and the property management company are clear.

2. Carefully check and accept the public * * * parts and public * * * facilities in the community, and complete the formalities.

3. Managers and staff members have relevant qualifications and post certificates stipulated by the state.

4, a sound property management plan and system.

5, property management personnel have a dress and signs, management behavior is civilized, polite, enthusiastic and standardized.

6. Set up obvious service reception places and announce 24-hour service telephone numbers.

7. According to the owner's demand, you can provide agency services other than the property service contract, and publicize the project details and charging standards of the services.

8. Publicize the details of property service fees and the income and expenditure of property funds on time.

Property services include:

1, community security management.

This is very important. There is no property company to manage the security of the community, which increases the security risks for the community owners. The service company should be responsible for the personal safety and property safety of the community owners, and at the same time, it should formulate and implement a sound security system, such as the arrangement of community doormen and patrol security, the layout and maintenance of security facilities, etc.

2. Maintenance of public facilities.

Public facilities mainly refer to the management of municipal facilities such as communication, post and telecommunications, water supply, heat supply, gas supply and power supply. These are all inseparable parts of our daily life and are very important. Property companies need to ensure the normal operation and maintenance of these facilities.

Legal basis: Article 35 of the Regulations on Property Management.

The realty service enterprise shall provide corresponding services in accordance with the stipulations of the realty service contract.

The realty service enterprise fails to perform the realty service contract, causing personal and property safety damage to the owner, and shall bear corresponding legal responsibilities according to law.

Article 36

When undertaking the property, the realty service enterprise shall go through the formalities of property acceptance with the owners' committee.

The owners' committee shall hand over the information specified in the first paragraph of Article 29 of these regulations to the realty service enterprise.