Responsibilities of Customer Service Specialist of Property Company

The customer service specialist of the property company needs to organize community cultural activities, convenience activities, diversified commercial services and the production of community publicity columns to activate the cultural atmosphere of the community and do a good job in purchasing and keeping related items; The following is the job responsibilities of the customer service specialist of the property company that I have carefully collected and sorted out. I hope it will help you, and you can share it with your friends if you like!

Responsibilities of Customer Service Specialist of Property Company 1

1. Responsible for formulating and optimizing the organizational structure of the department and standardizing the business operation of the customer service department;

2. Responsible for the formulation, optimization, supervision and implementation of business processes;

3. Responsible for the formulation of performance appraisal, reward and punishment system and the implementation of the company's appraisal indicators;

4. Responsible for the daily management and business training of the customer service team;

5. Handle customer complaints and make customer complaint analysis report;

6. Timely understand the collection of property fees, and timely organize collection;

7. Organize customer interviews, understand the needs, and formulate preventive and corrective measures to improve customer satisfaction.

Responsibilities of Customer Service Specialist of Property Company 2

1) Carry out implementation, statistics, analysis and return visit according to the customer satisfaction survey released by Tianjin Company, and propose customer service improvement and innovative service process to the Quality Department of the Municipal Company according to the statistical results;

2) Track, coordinate, handle and analyze major and difficult complaints, and put forward suggestions for improvement;

3) Classify customer information files and organize regular inspection and review;

4) Planning and implementation of community activities

5) Responsible for the training and assessment of customer service personnel;

6) Responsible for the construction of talent echelon in the department;

7) Prepare the annual and monthly work and fund plans of the department, and supervise their implementation;

8) Complete the annual target issued by the superior;

Responsibilities of Customer Service Specialist of Property Company 3

1. Inspect the customer contact area in the area under its jurisdiction, and rectify, track, record and verify the found nonconformities;

2. Handle customer communication complaints, and regularly collect opinions and suggestions from business households;

3. Keep abreast of the owner information in the responsible area and update the customer information once a month;

4. Visit customers at different stages and give timely follow-up feedback on the opinions reflected by the owners;

Responsibilities of Customer Service Specialist of Property Company 4

1, responsible for business visits, telephone reception and handling business consultation, complaints and return visits;

2. Responsible for the daily management of the property area and the collection of property fees;

3. Be responsible for keeping business records and updating business information in time;

4, responsible for the daily patrol of public * * * area, and make daily records, found all kinds of unsafe hidden dangers and facilities and equipment in need of maintenance timely notify the relevant departments for processing;

5. Responsible for the consultation and service entrusted by the owner, and timely feedback relevant information;

6. Finish the work arranged by the leaders and other temporary work on time.

Responsibilities of Customer Service Specialist of Property Company 5

1, accepting the customer service work in the early stage of the property;

2. Accept customers' demands and solve customers' opinions and suggestions;

3. Assist the superior to maintain the property customer relationship;

4. Communication and docking with external customers.

5. Collection of property fees.

Responsibilities of Customer Service Specialist of Property Company 6

1, responsible for the daily management of customer service in the service center.

2. Be responsible for formulating the annual (monthly) work plan and training plan of the service center, and conduct regular business training.

3. Responsible for collecting customer opinions, summarizing and analyzing customer opinions, assigning tasks, and supervising follow-up visits.

4. Responsible for handling customer complaints, return visits and opinion surveys, and making corresponding tracking and statistical analysis to provide accurate and timely information and suggestions for the company to continuously improve its services.

5. Responsible for the arrangement, coordination and return visit of paid services such as engineering maintenance and convenience service declared by customers.

6. Responsible for the special inspection of the service center/office smile service;

7. Be responsible for sorting and filing the inspection records of walking management;

8. Responsible for the management and inspection of SES system;

Responsibilities of Customer Service Specialist of Property Company 7

1, responsible for handling housing handover, residence information registration, application for renovation of business households and other procedures for park residents;

2. Establish the management system of business records and internal documents, update them regularly, improve the business information, and classify and file the sent and received documents;

3, responsible for answering the residents' service calls, complaints, recorded and reflected to the relevant departments for processing and follow-up visit feedback;

4. Coordinate the relationship between the management center and the residents, visit regularly and solicit opinions from the residents, and try to solve problems for the residents in the park;

5. Be familiar with and master the property situation in the park, issue relevant notices regularly, and coordinate and explain the residents accordingly;

6. Assist in meeting reception and preparation of various activities in the park;

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