How to cultivate the etiquette of cleaning staff

Cleaning staff have received some training before taking up their posts, so do you know what etiquette should be paid attention to in training? The following is the etiquette training knowledge of cleaning staff, I hope it will help you!

Etiquette training for cleaning staff

I. Global Development Forum

1. Working hours shall be implemented in accordance with the company's housekeeping regulations. Uniforms and related accessories and badges specified in this post shall not be changed without authorization, and accessories shall not be added or deleted without authorization. They shall be kept clean and level, without obvious stains and damage. Wear the badge correctly.

2. Keep personal hygiene clean and try to wear dark flat shoes.

Second, tools

1, cleaning, greening tools should be placed in the designated location, and put in order.

2. When cleaning services are carried out in corridors and other areas, a sign "This area is being cleaned" should be placed or hung to inform relevant personnel.

Third, meet customers.

1, in the process of cleaning, in case of customers coming, you should temporarily stop cleaning, take the initiative to give way, and say hello to customers.

2. When cleaning, you should stop working immediately and answer customers' questions patiently and carefully.

3. Don't talk or chat loudly.

Fourth, housekeeping and cleaning services.

1 instrument

(1) During working hours, you should wear the uniforms and related accessories and badges specified in this position. Do not change the wearing form of uniforms without authorization, do not add or subtract accessories without authorization, and keep them clean and tidy, without obvious stains and damage. Wear the badge correctly.

2. Keep personal hygiene clean and try to wear dark flat shoes.

(3) When catering services are provided, masks should be provided.

(4) Maintain a positive mental outlook during work.

Step 2 knock on the door

Before entering the customer's house, put on the shoe cover, ring the doorbell or knock on the door for three times (knocking at the door should be moderate). If there is no answer, wait 10 seconds to ring the doorbell or knock on the door for the second time.

Step 3 greet

After the customer opens the door, he should say, "Hello, sir/madam!" with initiative, enthusiasm and smile. "Bow 30 degrees at the same time." I am a good housekeeper and a cleaner of the property. Have you made an appointment for domestic service? " .

Step 4 enter the customer's home

(1) After receiving the customer's confirmation, take the initiative to say, "Can we start now?" .

(2) After obtaining the customer's permission, say "thank you" and enter the customer's home.

5. Start the service

(1) After entering the customer's home, ask "What can I do for you?" Or duplicate known service items.

(2) After the customer explains the work content, repeat the service content. After the customer thinks it is correct, say "thank you, I will finish it as soon as possible".

(3) Start the service.

6. The service has been completed

(1) After the service is completed, you should put away the service tools first, and then find the customer and say, "Hello, sir/madam! I have finished the work you arranged, please check it. "

⑵ If the customer is satisfied after reading it, he should say, "Thank you, please confirm." Ask customers to sign the bill.

(3) If the customer has any objection, the service personnel should try their best to satisfy the customer's opinion and take the initiative to apologize: "Sorry, I'll deal with it right away."

(4) The customer takes the initiative to say "Thank you" after signing the bill. Is there anything else I can do for you? "

7. Goodbye

(1) After the customer answers, take the initiative to say "goodbye".

2. When you go out and close the door, you should take the initiative to say to the customer, "Sorry to bother you, goodbye!" Nod. After closing the door for the customer (pay attention to the door closing sound), take off the shoe cover.

Brief etiquette

● Strengthen study, study relevant knowledge hard, constantly improve their professional and technical level, improve service quality, be diligent and dedicated, be willing to work actively, love their posts, and be willing to contribute in their posts.

● Work clothes and work cards must be worn during working hours. Work clothes should be neat, the workplace should not be naked, and do not wear vests, shorts and slippers to work.

● Employees should have neat hair, no strange hairstyles, and pay attention to personal hygiene. Male employees should not grow beards, and female employees should avoid using strong-smelling cosmetics.

● Don't eat smelly food before going to work, and don't drink alcohol during work.

● Strictly implement the system of shift handover, shift handover on time, not being late, leaving early, and not missing classes; Be sure to clean up the problems, items and equipment when handing over the shift.

● Protect privacy. Cleaning staff can't talk to each other about the guests they serve, nor can they disclose any information about the guests to outsiders.

● It's not easy for the host to give gifts on his own initiative. If you really can't shirk it, you need to ask the competent leader before you can accept it. Afterwards, it is best to give it back on the host's birthday or major festival.

Civilized etiquette system of cleaning staff

1, female employees don't wear heavy makeup, don't wear accessories, and their hair styles are simple and neat, and they don't comb strange hair styles;

2. Nails should be trimmed neatly, shoelaces should be tied, clothes should be kept clean and tidy, buttons should be buckled, and zippers should be done well;

3. Dignified when walking, standing naturally, not resting against the wall or sitting on public facilities in the work area;

When you meet hospital staff, patients and colleagues, you should smile, nod or greet them politely.

5, cleaning operations should take the initiative to avoid hospital staff, patients, to prevent collision. In case of collision, you should apologize immediately, using standard terms such as "I'm sorry" and "Please forgive me".

6. Politely answer questions from hospital staff and patients. It is strictly forbidden to ignore them and not to argue or quarrel with them.

7. Don't drink before going to work. Is pregnancy a punishment? Prevent oral odor from affecting medical staff and patients;

8. Smoking, chatting, eating snacks, reading books and newspapers or doing things unrelated to cleaning work are not allowed in the work area.