Why can't I find my property postcard Alipay?

Hello, I can provide the following possible reasons for your question: 1. System delay or failure, resulting in the certificate information can not be synchronized to Alipay in time. 2. There was an input error when querying the property post certificate information. It is recommended to check your personal information and ID number carefully. 3. It may be that your certificate failed to pass the audit or Alipay authentication, so it can't be found in Alipay. I suggest you log in to official website to learn about the latest development of the certificate processing, or call the relevant staff to find out. If the problem still can't be solved, I suggest you go to the local property service center for consultation and handling. Thank you.