Service standard of office building property management

Office property management is a specific management service transaction arising from the existence of office property. In the transaction process, both the transaction price and the transaction relationship are involved.

The main trading relationships are property right relationship, principal-agent relationship and the mutual relationship of collective members in the decision-making process. In addition, property management is closely related to economics, management and sociology.

Office building property service requirements

Scientific, institutionalized, standardized and high starting point.

Due to the high technical content and wide management scope of modern office buildings, we can't just rely on experience. Property management companies should actively explore the formulation and continuous improvement of management system, so that the whole management work can be followed by rules and evidence, and the office management can embark on a scientific, institutionalized and standardized road. There must be a high-quality staff, high-tech management tools and high-standard management requirements. Only in this way can we achieve good management results.

Strengthen public security, strict access system, and establish customer files.

The safety of office buildings is very important, not only involving the property and life safety of the state, enterprises and individuals, but also involving a large number of industrial and commercial and departmental secrets.

Because office buildings are generally open during office hours, public security management is very difficult, so it is necessary to strengthen public security prevention and establish and improve various duty systems. Adhere to the inspection and registration system for entering and leaving office buildings during non-office hours, adhere to the regular inspection system for building anti-theft safety facilities, and adhere to the handover inspection system for commuting.

Strengthen the front and rear door guards and central monitoring, adhere to 24-hour patrol, and strive to be foolproof. At the same time, property management companies should establish customer files in an all-round way, be familiar with customers' situations, increase communication and understanding, and be aware of them to ensure the personal and property safety of customers.

Strengthen fire service and do a good job in fire prevention.

Due to the large-scale office building, multi-function, complex equipment, frequent personnel flow, large amount of decoration, and high-rise buildings affected by strong winds and lightning, there are many fire hazards.

Therefore, office buildings have high requirements for fire prevention, and special attention should be paid to strengthening the management of fire prevention work. Employees and customers must be educated to abide by the system of using fire and electricity, clear the person responsible for fire prevention, be familiar with the basic knowledge of fire prevention, master the basic skills of fire prevention and extinguishing, strengthen preventive measures, regularly check and improve fire control facilities, implement fire control measures, handle problems in time when found, and completely eliminate hidden dangers of accidents.

Pay attention to cleaning service

Cleanliness is one of the important standards of office building property service level, which is related to the image of office building. Because office buildings generally use a large number of high-grade decorative materials with exquisite texture, cleaning is very difficult and professional requirements are high.

Property management companies should formulate perfect cleaning rules and specify the places, materials, cleaning times and inspection methods that need cleaning. At the same time, it is necessary to strengthen regular inspection and cleaning to ensure that the lobby, elevator and corridor are cleared with the dirt, the office is free of sundries and dust, the doors and windows are clean and bright, the conference room is clean and tidy, and the tea set is clean and disinfected.

Strengthen equipment management and facility maintenance.

Ensuring the normal operation of equipment and facilities is the core task of office building operation. Property management companies should pay attention to the overall management and maintenance of office water and electricity facilities (including high and low voltage power distribution rooms, standby power generation rooms, high and low voltage cables and wires, water supply and drainage pipelines and other facilities), and take emergency measures for water supply and power supply.

Property management companies should pay special attention to the maintenance and repair of elevators, the inspection and testing of fire-fighting systems and the maintenance and repair of air-conditioning systems. It is necessary to have a sound inspection and maintenance system, and conduct regular inspection and maintenance of public places and facilities such as corridors, halls and elevators. The customer's application for equipment maintenance should be handled in time and checked regularly. It is necessary to ensure that the elevator operation rate is not less than 98%, the emergency power generation rate reaches 100%, and the fire-fighting equipment integrity rate reaches 100%.

Establish a service center and improve supporting services.

The management of office buildings is actually a kind of service. In order to facilitate customers and meet their needs, office buildings should set up service centers. The service center is responsible for helping customers check in and check out and solving related problems; Provide inquiry, business and other services, including providing some daily services, such as assisting in receiving visiting guests, answering telephone inquiries, providing typing, fax, copying and booking services; Provide other possible entrusted services, such as shopping on behalf of customers, sending express mail on behalf of customers, etc.

Strengthen communication and coordination, and constantly improve work.

Property management companies should strengthen communication with customers, actively consult and listen to customers' opinions and requirements on management services, seriously accept and handle customers' complaints, and solve customers' problems in time. Properly handle the relationship between all parties, coordinate and cooperate with the work of various government departments, and constantly improve the management model so that all indicators can reach the advanced level in the same industry.

(The above answers were published on 20 13-08-22. Please refer to the actual situation for the current purchase policy. )

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