How to write a reply from the owner complaining about the poor sanitation of the underground garage of the property company?

First of all, we have received your complaint, and thank you for taking the time to reflect the sanitary problems of the underground garage. We are deeply sorry, because this problem has affected your daily life and parking experience.

We attach great importance to the sanitary problems of underground garages that you have reflected. We understand that this may be because it has not been cleaned or maintained for a long time, or it may be that the staff of our property management company did not follow up in time.

In order to solve this problem, we will take immediate action. We will strengthen cleaning frequency, increase maintenance and deploy more cleaning personnel to ensure the sanitation of underground garages. We will also communicate with the staff of the property management company to ensure that they find problems and solve them in time.

We apologize for the inconvenience. We promise to make every effort to improve the sanitary conditions of the underground garage to ensure that you can enjoy a better parking experience.

Thank you again for your feedback and support. If you have any other questions or suggestions, please feel free to contact us. We are always ready to help and support you.

Wish you a happy life!

Property management team