What are the questions and answers of property service etiquette?

The service etiquette of property management is the basic image of the property, and it is also a kind of respect for the owners of the community. Then, what are the questions about the service etiquette of property management? The following is the property service etiquette test paper I compiled for you, I hope it will be useful to you!

Property service etiquette test paper multiple-choice question 1, etiquette refers to people's behavior norms and procedures used to beautify themselves in various social interactions.

A, the agreement of respecting others becomes B, and the agreement of not respecting others becomes C. You can talk to others at will.

2. Politeness refers to expressing the normative behavior of () with solemn and obedient instruments in the process of mutual communication.

A, care and love B, respect and friendliness C, enthusiasm and care

3. When answering the phone, the first thing to say is ()

A: Hey, what's the matter? B, is it? Hello, management office? C, is it? Hello, XXX management office?

When the phone rings, please answer it within ().

a、3 B、4 C、5

5, meet company leaders or colleagues, what should I do ()

A, head down, hurry past B, come forward to say hello C, turn around and leave.

6. When we were waiting for the elevator with the owner, the elevator door opened. What shall we do ()

A, walk into the elevator first. B, hold down the button with your hand, let the owner advance, and you will fall behind.

C, the elevator wife is full, and she can't squeeze in.

7, when the owner or customer arrives or up and down the stairs, to ()

A, take the initiative to give way to the owner or customer b, fight for the past c, stand still in the middle.

8. When we introduce others ()

First, introduce the host to the guests. Introduce those who arrive early to those who arrive late first.

C, first introduce the low position to the high position.

9, the following three options, which one is correct ()

A. Speak loudly in the office area and chat in groups of three or five. B, you can wear slippers to work during working hours. C, the office should be quiet, and the host should offer his seat when he comes.

10, which of the following three options is correct ()

A, when talking to the leader, talk like a machine gun. B, don't do things that others are taboo, especially the unique customs and taboos of ethnic minorities. C. When talking to others, look around and keep touching the back of your head.

1 1. What should I do when answering the owner's complaint ()

A, find various reasons to argue with the owner. B, listen to the owner carefully and make records. C, you can interrupt the host at will and say it yourself.

12. What should our employees do if people from other units visit ()

A, take the initiative to say hello. B, pretend not to see c, get out of the way.

13. There are scraps of paper and garbage on the sidewalks in residential areas. What should we do ()

A, wait for the cleaner to clean B, take the initiative to pick it up C, pretend not to see it.

14, during working hours, employees are dressed neatly, and the following are not in line with company regulations ().

A, you can wear slippers during work hours. Men should wear ties. B, women should curl their hair.

15, working hours, the following is not in line with the company's regulations ()

A. Wear black leather shoes uniformly, and nails are not allowed to ring. B. wear the work card uniformly at work. C, you can go to work without overalls.

16, working hours, the following are in line with the company's regulations ()

A vest, shorts and slippers are not allowed in any workplace; B, male and female employees can wear colored glasses and sunglasses during working hours; C. Men can have long hair and dye their hair.

17, when sitting, the following correct posture is ()

A. Sit in a chair, lean forward and lean back, shake your legs and cross your feet. B. Hold your chest with your hands, cross your legs or sit half-lying. C keep your waist straight and don't lie prone on the workbench.

18, during working hours, the following behavior is incorrect ()

A, when walking with people in the workplace, don't walk back and forth. B, you can grab the road at will when you walk. C, when walking, you can't put your hands in your pockets, and you can't walk with your hands on your chest or your hands behind your back.

19, when talking with customers and owners, the correct way is ()

A familiar customers and owners should be addressed by their surnames, such as Mr. X and Miss X. Talk to customers and owners.

When you speak, do a good job at hand. C. When talking with customers and owners, if another customer interrupts the question, you can ignore it and let him wait.

20, when customers visit, the following statement is incorrect ().

A, when watching customers visit, continue to read newspapers or chat with colleagues. When tourists leave, they should say? Welcome to visit again, goodbye! ? If necessary, customers can be taken to the reception room to wait and provide tea.

2 1, in the process of daily service, the following statement is incorrect ()

A, don't refute and satirize customers on any occasion with any excuse. B, don't say anything detrimental to the company's image.

C, get together in small groups to chat and speak loudly.

22, in the process of daily service, the following statement is correct ()

A. Play too many jokes with customers at will; B, get together to chat and make a scene; C, don't swear.

23. After the probation period, if the sick leave is within three days (including three days), the performance pay of that day will be deducted ().

a、30% B、40% C、50%

24. Employees applying for personal leave in an emergency must submit a written application in advance (), which is approved by the superior supervisor and the department/management office manager.

A, 1 day b, 2 days c, 3 days

25. Employees taking (leaving) leave must go through the formalities of taking (leaving) leave and implement the first-level examination and approval system. Those who leave for more than five days must report to () for approval.

A, Department/Management Manager B, Deputy General Manager C, General Manager

26. Arrive late/leave early on the same day within 15 minutes ()

A, give a verbal warning b, give a first-class warning c, and give a second-class warning.

27. If you are absent from work in the current month 1 day, you will be given a demerit, and the salary of the current month will be deducted ().

A, 100 Yuan B, 200 yuan C, 300 yuan

28, absenteeism for 2 days in the month, given disciplinary action, deduct the salary of the month ().

A, 500 yuan B, 600 yuan C, 700 yuan

29, the following behavior, give a warning is ().

A, the appearance is not neat, affecting the company's image; B. Lend the company's property without permission; C, insulting customers, colleagues or management personnel, if the circumstances are serious.

30, the following behavior, given a demerit is ()

A, those who transmit personal or others' salary information among employees, and B, those who are on duty, sleeping or leaving their posts during working hours.

C. those who instigate strikes or act slowly and have little impact.

Property service etiquette test paper judgment question 1, when answering the phone, you can talk to the owner while playing with your mobile phone. ( )

When a man is sitting, he can cross his legs if necessary. Usually his right leg is on his left leg, but don't shake your toes. ( )

3. When getting on and off the elevator with customers and superiors, you should take the initiative to control the button and get on and off yourself first. ( )

4. Don't pat the introduced person on the shoulder, and don't point your index finger or thumb at the introduced person. ( )

5. When handing a business card to others, hand it to them with one hand or left hand. ( )

6. When talking with leaders, colleagues or owners, don't interrupt others or speak first. ( )

7. During working hours, you can wear work clothes and slippers to work at will. ( )

8. When receiving a complaint from the owner, he will run away immediately because the owner may have a bad attitude and have difficult things to deal with. ( )

9. Don't show any impatience when customers talk to you. Stop what you are doing, look at each other and smile. ( )

10. Knock on the door before entering the host's house, take off your shoes and close the door when leaving. ( )

1 1. When talking in the office, try to control the volume and don't make any noise. ( )

12. Smile when talking to leaders, owners and colleagues. ( )

13. During working hours, women should put their hair up and men should wear neat tools. A suit and tie are required, not a tie. ( )

14. You can read magazines or books unrelated to work, eat snacks or doze off during working hours. ( )

15, upright, chest out and abdomen in, eyes straight up, mouth slightly closed, smiling, arms hanging naturally, hands not akimbo. ( )

16, you are not allowed to grab the road at will when walking; Under special circumstances, you should signal to others before crossing the line ()

17. When you meet customers in corridors, aisles, elevators or activity places, you should take the initiative to say hello and let the customers go first. ( )

18. When the elevator door closes and rises, turn around and face the customer, making an angle of 45 degrees with the elevator door. ( )

19, once or twice a year, demoted. ( )

20, without the consent of the competent leadership shift, leave, give a warning. ( )

Property service etiquette 1 fill in the blanks in the test paper. The key to service quality is _ _ _ _ _ _ _ _.

2. When leading customers to sit down or enter, the team leader should walk _ _ _ _ meters in front of the led customers for guidance.

3. When guiding gestures, follow _ _ _ _ _.

4. In the bow ceremony, the angle of greeting guests is' _ _ _ _ _ _ _ _ _ _ _.

5. When sitting down to talk with a guest, there is a behavior that can make the other person feel respected. This behavior is _ _ _ _ _ _ _.

6. _ _ _ _ _ _ _ is the image spokesperson of the company.

7. In business conversation, the correct gaze position is the upper triangle of _ _ _ _ _ _ _ _.

8. In body language, the refusal behavior is _ _ _ _ _.