If the household appliances are broken, they will ask the master to repair them. What tools do they use?

But the neighbors are also looking forward to everyone's electrical repairman coming back soon. "My water heater has broken down recently, and I have an appointment with the master who repairs electrical appliances, but the security guard won't give it in. It's unbearable not to take a bath ... "Speaking of the feeling of staying at home in the last month, Miss Zhan is quite helpless. Finally, you can only buy a new machine in an e-commerce order and let the property send someone to install it to solve the urgent need. Small household appliances are broken, but it doesn't matter much. Where's everyone's electricity? Anyway, it's all small technical work. Do you really have to bite the bullet and do it yourself? The reporter learned that due to the current after-sales service such as home appliance repair, it has not completely returned to normal. After-sales services such as home appliance repair are expected to wait for some time. In order to solve the urgent needs of neighbors, manufacturers have opened up webcasting tutorials to teach users "self-study".

When the reporter randomly visited the streets of Guangzhou, he found that many professional home appliance repair points have not started recently, and a home appliance repair booth on Yuehua Road has closed. Yao, a senior expert in household appliances and former president of Guangzhou Household Appliances Maintenance Industry Association, said that after the resumption of work, the stalls should be registered with the streets, and measures such as disinfection and protection should be taken; In addition, there is not much business recently, so many stores choose to close temporarily. In contrast, Suning, Gome and other large-scale home appliance chain industries, as well as Gree, Midea and other home appliance brands, continue to carry out after-sales operations. According to the relevant manager of Suning in Guangzhou, the after-sales service of household appliances is gradually recovering recently, which can basically meet the demand; Gree, Midea and other major air-conditioning brands have recently provided on-site services. The three processes of temperature measurement, body protection and tool disinfection have become the necessary processes for on-site maintenance. Suning put forward "nine protection" measures. Before service, service engineers need to take a temperature test, disinfect clothes, tools and vehicles, and wear masks; During the service, you need to wear a full set of protective tools such as masks, gloves and shoe covers, and actively keep a safe distance of 2 meters from the user to avoid direct contact; After the service is completed, clean the machine, guide users to pay attention to maintenance and troubleshooting, and take away the operating garbage.

There is a "threshold" for on-site service in the near future, but it may close in the near future. "My home appliance is broken, find a master to repair it. Can you let the master in? " In the face of a reporter's question, the property manager who took his temperature at the entrance of a residential area in Dongpu said a little helplessly: "There is no way at present, I hope to know more. Do you want to ask the community property manager for help? " The home appliance brand said frankly: "We provide door-to-door service and customers can choose, but now many villages and communities are closed. If the community is really not allowed to enter, there is no way. " Because the problems involved in household appliances are more complicated, residential property personnel may not be able to handle them. When encountering complicated problems, I'm afraid I can only give up temporarily and seek other solutions. The above-mentioned Miss Zhan teased: "It's okay if the TV is broken. The washing machine is broken, so I have to wash it by hand. The water heater broke down, the cauldron boiled water, and everyone went back to childhood collectively. What if the gas stove is broken? Yes! You can play hot pot every day ... "

Remote video teaching, do it yourself Yao Wenzhen believes that there are many reasons for the failure of household appliances, some of which are not really broken for a while, but have "pseudo-failures", such as air conditioners, washing machines, and slight water leakage. For the "false fault", the home appliance brand said that "it is of course best to solve it by remote telephone or video". Guangzhou Gree said that in the near future, customer service staff will learn more about it by telephone, WeChat and video. If it is a "false fault", it can be remotely booted. Now the popular webcast has become a "self-study course". On February 20th, Midea Air Conditioning launched a live broadcast of "Contactless Service" on the Internet, telling users how to identify "false faults", how to clean air conditioners at home, and some tips on using air conditioners.