100 bibliography of frequently asked questions on property management services

Owners, owners' congress and owners' committee.

1. What is property, owner and user?

2. What are the rights and obligations of the owner? 3. What problems should owners pay attention to when purchasing commercial housing? What conditions do I need to apply for a real estate license?

4. How to check the quality of the house project when the house is delivered to the owner? What problems should we pay attention to?

5. The owner has facilities at home. Does the owner have the right to change or dismantle it at will?

6. Can the owner change the indoor gas facilities at will?

7. Can I advertise on my window glass or put things outside the window sill?

8. Can the owner plant other vegetation that does not belong to the greening scope in the green space?

9. Although the water meter and electric meter in the tube well belong to the owner, can the owner replace them at will?

10. Does the owner have the right to view the surveillance video of the property area?

1 1. Can the owner rent his own basement?

12- Can the owner install a solar water heater on the roof?

13. How should the property service enterprise manage the owners to clean the range hoods in the community?

14. What is the owners' meeting? What are the rights of the owners' meeting?

15. What is the owners' committee? What are the responsibilities of the owners' committee?

16. What kind of person can be a member of the owners' committee? How to divide the work among the members of the owners' committee?

17. When was the owners' committee established? What procedures do I need to go through?

18. What are the rights and obligations of the owners' committee?

19. What are the differences and connections between the owners' committee and the realty service enterprise?

Property service enterprise

20. What is the qualification of the realty service enterprise? What property projects can be undertaken separately?

2 1. What are the rights and obligations of property service enterprises in property service activities?

22. What is the relationship between the owner, the realty service enterprise and the construction unit?

23. How is the scope of management services of property service enterprises determined?

24. What are the laws and regulations applicable to property management services?

25. What problems should property service enterprises pay attention to when undertaking property projects?

26. How should the realty service enterprise arrange the realty service during the holidays?

27. How do property service enterprises standardize property-related files?

28. How do property service enterprises carry out IS09000 quality system certification? Early property service

29. What suggestions should the property service enterprise make for the future management service of the property under construction when it is involved in the property management service in the early stage?

30. What is the prophase property management service? What are the main contents of early property management services?

3 1. How to sign the preliminary property service contract? What should be stipulated in the contract? When did the previous property service contract terminate?

32. What responsibilities should the construction unit bear in the early property management service activities?

33. How to manage the operation equipment in the early stage of property service?

34. Who will bear the start-up expenses in the early stage of property services?

35. Who will improve the relevant facilities in the preliminary property service work?

36. What are the preparations for the written materials of pre-property services?

37. What preparations should the property service enterprise make before the owner moves in?

Secondary decoration management

38. What problems should the owner pay attention to when carrying out the second decoration?

39. How to standardize the owner's secondary decoration?

40. After the renovation, should the owner bear the responsibility for the losses caused by the problems to the neighboring owners?

4 1. Can the owner change his windows and security doors at will when decorating?

42. What problems should the owner pay attention to when using the elevator during decoration?

46. Can the owner use the exhaust pipe and flue of the gas water heater when decorating the house?

44. What responsibilities should the property service enterprise perform in the owner's decoration stage?

45. Why should the property service company charge a certain decoration deposit?

Property service fees and special maintenance funds

46. How to determine the standard of property service fee? How is the property service fee constituted? What are the uses?

47. How to calculate the property service fee? What time does the bill start?

48. Is the property service charge as low as possible?

49. Can the developer's vacant house or the house that the owner does not live in temporarily not pay the property service fee?

50. Is it necessary for a property service enterprise to collect property service fees?

5 1. Does the property service enterprise need to carry out medium repair, overhaul or transformation on the facilities and equipment it manages after collecting the property service fee?

52. Can the owner who lives on the first floor of the high-rise not pay the elevator fee?

53. Why do the owners have to pay the operation fee for secondary water supply equipment and the pressurization fee for heating equipment in high-rise buildings?

54. During the heating period in winter, can the owner not pay the heating fee if he does not live (or work)?

55. Does the property service enterprise have the right to cut off power because the owner is in arrears with the property service fee?

56. Can the electricity for public lighting and basement in the property area be charged to the owner according to the pool electricity fee?

57. How to control the operating cost of property services?

58. What is the special maintenance fund? Why do owners need to deposit special maintenance funds?

59. How to determine the standard for depositing special maintenance funds? What procedures are there when using it?

Engineering quality and facilities and equipment maintenance

60. How to deal with the project quality problems after the house is handed over to the owner? What role does the property service enterprise play?

6 1. Can the owner refuse to pay the property service fee because of the quality of the housing project?

62. What problems should be paid attention to when public facilities and equipment are handed over to property service enterprises? How to deal with the existing problems?

63. How to classify the level of house repair? How to determine the scope of maintenance?

64. What are the public facilities and equipment?

65. How to make facilities and equipment maintenance plan?

66. How to maintain and clean the domestic water tank?

67. How to maintain and regularly maintain power supply equipment?

68. How to maintain and regularly repair water supply equipment?

69. How to maintain and regularly maintain fire-fighting equipment?

70. How to carry out greening maintenance? What problems should be paid attention to when pruning, fertilizing and applying drugs?

7 1. When the facilities and equipment in the property area need to be repaired, overhauled or updated, what procedures should the property service enterprise perform?

72. How to deal with the problems of the owner's indoor facilities and equipment?

73. What are the technical parameters in daily property services? What are the functions of these technical parameters?

74. How can property service enterprises save energy and reduce consumption?

75. What are the relevant signs of the property service area? How to set the logo?

76. How does the property service enterprise control and analyze the relevant electricity and water consumption in the property area?

77. How to manage the use of elevators?

78. What does the monitoring manager need to do?

Security and risk prevention

Property service quality and communication

Appendix I Property Law of People's Republic of China (PRC)

Annex II "Property Management Regulations"

Annex III Measures for the Administration of Property Service Charges

Annex IV Measures for the Administration of Residential Special Maintenance Funds

Annex V Service Level Standard for Property Management in Ordinary Residential Quarters

Annex VI Pre-Property Service Contract (model text)

Appendix VII Articles of Association of Owners (model text)

Main references