Beijing 12345 Can you accept any complaints?

Beijing 12345 can accept general people's livelihood complaints. For example, the problem of black intermediaries.

12345 "non-emergency rescue service system" is used to help applicants solve difficulties and problems encountered in life and production, and it is a platform for the municipal party Committee and the municipal government to pay attention to people's livelihood and listen to public opinions.

The main duties of Beijing Non-emergency Relief Service Center include: accepting non-emergency relief items in this city, transferring, assigning, supervising and coordinating the disposal of major non-emergency relief items, and coordinating and guiding non-emergency relief related work.

Extended data

The Beijing Municipal Commission of Housing and Urban-Rural Development, together with the Municipal Public Security Bureau, the Municipal Administration for Industry and Commerce, the Municipal Non-emergency Relief Service Center and other departments, opened a special line to crack down on "black intermediaries" by relying on the government service hotline 12345.

The public found that the intermediary agency operated without a license and did not file it; Break off rent; Drive up the rent and maliciously deduct the rent and deposit; Publish false advertisements and false listing information; Those who take violent means such as threats and intimidation, or take soft violence such as blocking eyes, cutting off water and electricity, insulting harassment, verbal intimidation and other acts that infringe on the interests of the masses, such as forcibly charging various fees, can directly complain and report through the hotline.

All departments will resolutely crack down on the above chaos in accordance with their duties, and deal with violations of laws and regulations once they are discovered; According to the law, impose high-limit penalties on illegal intermediaries, cancel filing, suspend business for rectification, and even revoke business licenses; The "black intermediary" involved in criminal offences was transferred to the public security department for severe punishment.

References:

12345 citizen hotline function