What are the responsibilities of the receptionist of the property company?

Mainly responsible for information business.

1) Be familiar with the regional distribution of the project, the service contents and telephone numbers of all departments.

2) Answer guests' inquiries in strict accordance with the service regulations and leave messages for valet.

3) Do a good job of sending and receiving newspapers, letters and mails in strict accordance with the service regulations, and perform the registration and signing procedures.

4) Register visitors in strict accordance with the service regulations.

5) Record the maintenance services, complaints and suggestions in detail in strict accordance with the service regulations, and report them to the foreman or manager for handling in time.

6) Handle other related businesses in strict accordance with the service regulations. ?

1. Responsibilities of Customer Service Center

1) receive consultation and receive visitors.

2) Accept repair reports and complaints, and notify relevant departments for handling.

3) Follow up, pay a return visit and record suggestions and complaints.

4) Make statistics and analysis on maintenance reports and complaints, and provide the analysis report to the superior.

5) Coordinate various external relations.

6) Owner's check-in, contract signing and registration.

7) Receive and send letters from owners or users.