Summary of post work of property security officer

2008 is coming to an end, and we will greet 2009 with confidence. The past year was a year for the company to improve enterprise safety and service quality, and it was also an ideal year for the safety management department to implement various indicators of the project department. When we bid farewell to the old year and welcome the new year, we should review the work of the year, sum up experience, find out the shortcomings, foster strengths and avoid weaknesses, and create new achievements in the new year.

First, give play to the role of superior management and pay close attention to grassroots construction.

1, excellent service, win trust. By introducing Xinchang brand management, strengthening management standards, strengthening on-site supervision and quality inspection of management personnel, the company gradually improved the image of security posts and windows, and constantly improved its quality service level, which was well received by the park owners and won their trust. Entrusted by the owner, the Property Safety Management Department assisted the company in reception work for hundreds of times, including two NPC delegations, three Publicity Department of the Communist Party of China leaders and six well-known enterprise cooperation meetings. Due to the excellent reception work, the safety management department won the praise of the owners with its excellent service.

2, prevention first, focus on monitoring under the care and guidance of the company headquarters, the project department through the development of various safety plans and other fire prevention plans, the implementation of fire prevention, theft and other "six prevention" measures, no accidents occurred throughout the year. The project manager will hold a feedback meeting of department managers every day to inform the situation and put forward requirements. The security department arranges cadres and employees to patrol frequently and strictly prevent and control, and implements group defense, group inspection and group treatment with the cooperation of relevant departments to ensure that the park is foolproof. Focus on monitoring special areas, prevent high-risk areas of bicycle yards from being stolen, arrest 3 thieves, and recover direct losses of several thousand yuan for car owners. Due to the excellent safety management of Perfect Space-time Park, it was rated as an advanced unit for comprehensive management of social security by Haidian District.

3. Improve the facilities and get ready. Through the on-site guidance of the company's leaders, the security department has continuously improved the fire prevention scheme, equipment and facilities, and inspection and maintenance of fire-fighting equipment. Make a maintenance plan for the fire-fighting facilities and equipment in the park, so that the fire-fighting facilities and equipment in the park can operate normally and prolong their service life. This year, 3,656 photoelectric detectors in the park were professionally tested, fire-fighting facilities and equipment were strictly inspected, and the inaccurate alarm points of smoke detection systems were professionally tested in advance. Ensure the smooth and normal use of the line, and supplement and replace the emergency evacuation lights and safety exits in the hall. At the same time, the management, inspection and maintenance of fire-fighting equipment should be implemented to people. According to the requirements of Beijing municipal government and company, park owners were organized to carry out fire drills, and the successful fire drills were well received by relevant state departments and owners.

Second, strict management, improve quality, change ideas and innovate management.

1. According to the safety training plan formulated at the beginning of the project, the security department conducted 32 special trainings for security guards with reference to industry norms, focusing on management quality, service awareness, polite hospitality, professional skills, fire control knowledge and emergency analysis. Through explanation, comments and communication, security guards have different degrees of understanding and promotion in their ideological understanding and daily work.

2. The safety management department shall conduct on-the-job training for security guards according to the monthly plan, and do a good job in training front-line security posts. Carry out practical work training and assess by stages and contents. Through training, improve the overall quality of security guards, improve the service level and improve the satisfaction of owners. Through training, improve the overall ideological quality, service attitude and business skills of security guards.

3, under the guidance of the policy that ideological work is the lifeline of all work, combined with the characteristics of project management services, according to the requirements of the project department and the actual situation of the security department, guide the security personnel to keep pace with the times, improve their quality and change their concepts. The security department should educate security personnel to have a sense of urgency, self-motivation and vigor. Property management service is not high-tech, and there is no profound knowledge. The key lies in people's subjective initiative and sense of responsibility, the loyalty and professionalism of the company, and the understanding and application of the true meaning of management and service. The Security Department encourages everyone to take the initiative by setting up excellent pacesetters, to show their value and feel the joy of life in the process of completing the management and service work entrusted by the project. Through ideological education, the ideological and moral quality of security guards has been improved, and a number of outstanding security guards have emerged, which have been praised by the owners in writing. Through the exploration of work practice, the Security Department has also created the standard of "Property Security Officers Should Know and Know" and submitted it to the company headquarters for promotion throughout the company, which not only significantly improved the quality of every ideal front-line security officer in Hai Zi in serving owners and customers, but also benefited other brother projects. By reviewing and summarizing the work in 2008, the Safety Management Department summarized the past, looked forward to the future, rectified the deficiencies, and put forward the service improvement target for the new year, so as to promote the all-round development of the work of the Safety Management Department in 2009.

The following are the priorities and promotion projects of the Security Department in 2009:

1, we will always implement the policy of "safety first, prevention first", and the security department will continue to follow up the implementation when the specific implementation of various plans is still not perfect.

2. The management level of security guards and leading institutions needs to be improved: the comprehensive qualities of key personnel such as cultural literacy, professional knowledge and management ability are uneven, and the management norms formulated by the Security Department and the project have not been fully implemented. The Security Department will strengthen education and training in view of the existing problems.

3. Service quality needs to be optimized and improved: from many inspections and customer complaints, it is found that the service quality of security guards in various positions in the security department is high and low horizontally and good and bad vertically. The Security Office will strengthen management to ensure that there are no different service standards between day and night, between peacetime and weekends, and between leaders.

4. The recurring problem is that individual security guards' gfd is untidy, not vivid in manners, not considerate in service and inflexible in handling. These problems have seriously affected the overall service quality. In the work in 2009, the Security Department will focus on follow-up and pay close attention to implementation.