Is it useful to complain about Country Garden Headquarters?

Complaints are useful. In short, complaining is a statement that expectations are not met. What's important is that this is a good opportunity for the customer service department to solve customer dissatisfaction. From this perspective, complaints are gifts from customers to businessmen, and companies should carefully open this "big gift package" to see what is inside, so that companies will benefit a lot. Country Garden Group is a well-known comprehensive enterprise group focusing on real estate, covering construction, decoration, property management, hotel development and management, education and other industries, and one of the top ten real estate enterprises in China. Under the jurisdiction of national first-class qualified construction companies, national first-class qualified property management companies, first-class qualified design institutes and other professional companies; Set foot in hotels, education and other industries.

On April 20 12 18, an agreement was reached with Suning to carry out commercial real estate cooperation nationwide. In 20 18, about 600 smart retail stores such as Suning Store and Suning Direct Store settled in Country Garden Property. In addition, investment, finance and e-commerce procurement will also be comprehensively promoted.

On the surface, a customer is complaining that his new sweater has shrunk, or faded, and other clothes have been mottled; On a deeper level, the customer gave the shop selling his sweaters a chance to solve the problem, so that he would continue to buy more clothes in this shop.

On the surface, a customer is complaining that the trunk of her newly bought car is not tightly closed; On a deeper level, she is saying, "If you deal with this little problem, then my next car will be bought from you." This is a small test for car dealers by customers.

On the surface, a customer called their insurance agent and asked them, "Why has it taken so long and such a small problem hasn't been solved?" ? ! "At a deeper level, customers are reminding insurance companies:" You have competitors, and you need to reform the existing model to adapt to market competition. "

Most customer service staff understand the superficial meaning of complaints, but they don't realize the deep meaning, which leads them to lose many customers.

If customer service organizations can listen to customers' complaints with an open attitude and flexible views, they will gradually regard complaints as gifts.