Based on the importance of customer service, what is incorrect in personnel planning?

Based on the importance of customer service, the personnel planning is incorrect as follows:

First of all, we should be very familiar with the relevant business of the enterprise, so as to answer customers' questions in the shortest time and handle the business that customers need; Secondly, we should have rich communication skills, although the customer service staff don't have to communicate with customers face to face.

Adhering to the tenet of "customer-centered", with the concept of respecting and understanding customers, we are committed to standardized, professional and intimate property management, and let you enjoy a more convenient life with intimate butler service, which will make you feel full of happiness whether it is a big living environment or a small life detail.

Property customer service is very important for residential quarters, and its work includes owner occupancy, owner communication, owner reception, ownership management, decoration management, file management and consultation. It seems simple, but it's actually very difficult to do it well. Otherwise, it is also property. Why are some communities happy and happy, but others can't?

After-sales service is the most important part of after-sales. After-sales service has become an important element for enterprises to maintain or expand market share (such as JD.COM, Shu Da, Tmall, etc.).

The quality of after-sales service will affect consumers' satisfaction. At the time of purchase, warranty, after-sales service and other related terms can make customers get rid of doubts and vacillating forms and make up their minds to buy goods. High-quality after-sales service can be regarded as the product of brand economy. In a society with fierce market competition, with the improvement of consumers' awareness of rights protection and the change of consumption concept, consumers no longer only pay attention to the products themselves, but are more willing to choose these companies with high quality after-sales service when the quality and performance of similar products are similar.