Where did the owner complain about the property?

Complaints about residential property shall be made to the real estate administrative department of the local people's government at or above the county level. Do a good job before complaining. Try not to take the form of oral complaints, and try to submit them in writing; Check the property management agreement signed between you and the property management company before submission. Where the property management company fails to fulfill its responsibilities, the evidence should be full and complete.

If it is related to real estate, you can complain to the real estate management center, which is generally managed by this department, including housing quality problems, improper physical management and so on. In addition, it should be considered in combination with the problems involved. If it involves water, electricity and arbitrary charges, you can go to the local water company, power company, price bureau and industry Committee to reflect the situation. If losses are caused to the owner, he may bring a suit in a people's court.

However, after the problem happens, your first thought is to solve the problem, not to complain. It is recommended to communicate with each other first. It would be great if we can communicate successfully and solve these problems privately. After all, owners and property should not stand on opposite sides. They should belong to a mutually beneficial relationship, and the property should serve the owners.

How to deal with the problem of owners complaining about property

When handling the owner's complaint, the property should have a simple conversation with the complainant. As a staff member of a property management company, the first thing you need to do is to have a simple conversation with the complainant to understand the reasons, causes and motives of the owner's complaint. After the chat, you can roughly verify the real reason and accurate reason of this complaint.

1. Record the complaint in detail. In response to the owner's complaint, after you know the situation, you need the owner to fulfill the written complaint procedure. Whether you fill in the complaint application form or fill in the complaint application form, only by recording the complaints of the owners in detail can you handle the complaints well.

2. Evaluate the authenticity of the complaint. Every complaint received from the owner is not only a matter of registration, but also needs to be evaluated for its authenticity, mainly from the facts and reasons of the complaint written by the owner to see whether the owner's complaint is a malicious complaint without evidence or a real and effective complaint, which needs a simple evaluation.

3. Investigate and verify the facts of the complaint. Upon the evaluation of the relevant personnel of the company, the fact of the complaint is a true complaint, and it is also a true complaint proved by relevant evidence. Then the relevant personnel of the company need to investigate and verify the facts of the complaint and find out the truth before they can come up with treatment measures as soon as possible.

4. Make a treatment plan in time. In view of the real and effective complaints of the owners, once the facts are verified, we must formulate corresponding treatment plans in time and immediately find ways to solve these practical problems that cause the owners' disgust or dissatisfaction.