Summary of the work of property management companies in the first half of the year

Model essay on the work summary of property management company in the first half of the year

In the first half of the year, according to the guiding ideology, objectives and requirements of the company's 20xx work, the property management branch followed and carried forward the business philosophy and work theme of "relying on the main business, serving the main business, putting people first and managing the details", closely focused on the strategic thought of "seeking survival by service, seeking benefits by management and seeking support by contribution", and with the care and support of leaders at all levels and departments, paid close attention to basic management and constantly reformed and innovated. The work summary report for the first half of this year is as follows:

I. Completion of performance indicators

In the first half of the year, with the guidance and help of the company's leaders and the joint efforts of all employees, all employees of the property management branch closely focused on the performance goals set by the company at the beginning of the year, worked hard as one, and actively participated in various property services of the first gas production plant. The total income of the property management branch in the first half of the year reached 75784 19.05 yuan. Achieve the annual business target of 5 1%. (Among them, the income of catering industry is 89,365,438 yuan +049.04 yuan; Property service income is 6812592.11yuan. The income of the washing center is 72,677.9 yuan, and the time task is more than half.

Second, the production and operation status and analysis

1, operating income

In the first half of this year, the total operating income reached 75784 19.05 yuan. Achieve the annual business target of 5 1%. (Among them, the income of catering industry is 89,365,438 yuan +049.04 yuan; Property service income is 6612592.11yuan. The income of the washing center was 72,677.9 yuan, which achieved the income budget target set at the beginning of the year.

(1) Income from property services

From June to June, the income from the main business of property services was 6612592.11yuan, up by 29% year-on-year (including the net income of property management team 1450724.4 yuan, up by 34% year-on-year; The income of the property team in North District was 265,438+089,028.55 yuan, up 38% year-on-year; The income of the Southern District Property Management Team was 92,065,438+087.59 yuan, a year-on-year increase of 465,438+0.2%; The income of the residential property team was 205,2651.57 yuan, up 5% year-on-year; )。

In the first quarter of this year, the income was 24 15596.86 yuan, and in the second quarter, it was 4 196995.25 yuan, an increase of 178 1398.39 yuan, with an increase of 73.7%. (Among them, the income of the residential property team in the first quarter was 986,768.30 yuan, and the income in the second quarter was 65,438+0,065,883.27 yuan, an increase of 22.05% over the first quarter. Yijing Property Management Team earned 477,084.32 yuan in the first quarter and 973,640.08 yuan in the second quarter, an increase of 5 1% compared with the first quarter. In the first quarter, the income of the property management team in South District was 269,873.11yuan, and in the second quarter, it was 6503 14.48 yuan, an increase of 58.5% over the first quarter. The property team in North District earned 68 187 1. 13 yuan in the first quarter and 54.8% yuan in the second quarter. )

(2) Catering service income

From June to June in 65438, the income of catering service business was 893 149.04 yuan. An increase of 16% over the same period last year. (Among them, the income of the base catering department is 4406 13.4 1 yuan. The revenue of Yijing Catering Department was 97,296.82 yuan, a year-on-year decrease of 79,234.33 yuan, with a decrease rate of 81.4%; The revenue of the Southern District Food and Beverage Department 14506 1. 18 yuan decreased by 94,273.06 yuan, with a decrease rate of 64.9%. The revenue of North District Food and Beverage Department was 265,438+0,065,438+0,77.63 yuan, a year-on-year decrease of 65,438+0,220,64.97 yuan, with a reduction rate of 58%. This year, the base catering department was added, and the average income increased by 145077.85 yuan compared with the previous year, with a growth rate of 16%. )

The catering revenue was 38,2001.66 yuan in the first quarter of this year, and 51147.38 yuan in the second quarter, an increase of 129 145.72 yuan over the first quarter, with a growth rate of 25.3%. (Among them, the revenue of the base catering department in the first quarter was16145.13 yuan, and the revenue in the second quarter was 279,468.28 yuan, an increase of 185438+08323.5438+05 yuan over the first quarter. Yijing Restaurant's revenue in the first quarter was 44,865,438+02.54 yuan, and that in the second quarter was 52,484.28 yuan, an increase of 76,765,438+0.74 yuan or 65,438+04.6%. The revenue of Nanqu Catering Department was 70,763.39 yuan in the first quarter and 74,297.79 yuan in the second quarter. The revenue of North District Food and Beverage Department was 105280.6 yuan in the first quarter and 104897.03 yuan in the second quarter, which was 383.57 yuan less than that in the first quarter, with a reduction rate of 0.37%. )

(III) Income of washing center

The income of the washing center in the first half of the year was 72,677.9 yuan, which was 59,544.7 yuan lower than that in the first half of last year, with a decrease rate of 45%? The income of the base catering department is about 654.38+10,000 yuan less than the budget at the beginning of the year. The main reason is that the catering department is closed for the first month, the food cost (vegetable price and auxiliary materials) is too high in the first quarter, and the food price remains unchanged. Third, provide free meals for three days during the Spring Festival; This is the main reason why the income is lower than the budget.

2. Operating expenses

In the first half of this year, the total expenditure reached 3919126.17 yuan. Compared with the same period of last year, the expenditure increased by 237 16 10 yuan, with an increase rate of 6 1%, which was lower than the budget target at the beginning of the year, of which the expenditure on property services was 2,824,688.68 yuan. The expenditure of the washing center is 7985.438+02 yuan).

(1) Expenditure on property services

From June to June, the actual expenditure on property services was 2,824,688.68 yuan, an increase of 765,438+0% over the same period of last year. (Among them, the actual expenditure of property in North District is 60262 1.42 yuan, up by 82.5% year-on-year; The actual expenditure of the Southern District Property Management Team was 27077 1.36 yuan, an increase of 48.15% over the same period of last year; A The actual expenditure of net real estate was 462,863.39 yuan, an increase of 88.2% over the same period of last year; Actual expenditure of residential property team 1426.939 96 yuan, up by 76% compared with the same period of last year. The actual expenditure of the comprehensive office was 665,438+0,492.55 yuan, down 68% from the same period last year).

The expenditure on property services in the first quarter was 877,989.165,438+0 yuan (including comprehensive office), and it was 65,438+0,946,689.59 yuan in the second quarter, an increase of 65,438+0,068,700.48 yuan over the first quarter, with a growth rate of 55. (Among them, the actual expenditure of the General Office in the first quarter was 30,463.13 yuan, and the expenditure in the second quarter was 3 1029.42 yuan, an increase of1.8% over the first quarter; The residential property team spent 395 170.6 1 yuan in the first quarter and 103 1769.37 yuan in the second quarter, an increase of 6 1.7% over the first quarter. Yijing Property Management Team spent 185683.73 yuan in the first quarter and 277 179.66 yuan in the second quarter, an increase of 33% over the first quarter. The South District Property Management Team spent 79,206.5 yuan1yuan in the first quarter and 0.9 yuan10.564.85 yuan in the second quarter, an increase of 58.65% over the first quarter. North District Property Management Team spent 187465. 13 yuan in the first quarter and 4 15 156.29 yuan in the second quarter, an increase of 54.84% over the first quarter).

(2) Expenditure on catering services

Expenditure on catering services 1086452.37 yuan, an increase of 4299 10.86 yuan or 65% compared with the same period of last year. (Among them, the base catering service expenditure is 552,675.8 yuan. A The net expenditure on catering services was 1 14376.4 yuan, a decrease of 71.7% compared with the same period of last year; Expenditure on catering services in Southern District was 65,438+068,265,438+06.64 yuan, a decrease of 24.8% compared with the same period of last year. The catering service expenditure in North District was 25 1 183.53 yuan, an increase of 0.38% over the same period of last year. )

The catering service expenditure was 498 135.03 yuan in the first quarter and 586,458.34 yuan in the second quarter, an increase of 88,323.31yuan, with an increase of 0. 18% (including 230,388.92 yuan in the first quarter and 320,777.88 yuan in the second quarter) Expenditure in the second quarter increased by 39% compared with the first quarter. Yijing Food and Beverage Department spent 52 198.54 yuan in the first quarter and 62 177.86 yuan in the second quarter, which was 16% higher than the first quarter. The food and beverage department of South District spent 84,502.75 yuan in the first quarter and 837 13.89 yuan in the second quarter. Expenditure in the second quarter decreased by 0.94% compared with the first quarter. The expenditure of North District Food and Beverage Department in the first quarter was 1, 365,438+0,094.82 yuan, and in the second quarter it was 1, 654,38+0,9728.7/kloc-0 yuan, which was 9.44% lower than that in the first quarter. )

(3) Expenditure of washing center

The total expenditure in the first half of the year was 7985. 12 yuan, an increase of 647.8 yuan over the previous year, with a growth rate of 0. 1%.

3. Operating profit

The total operating profit in the first half of the year was 3,659,292.88 yuan, a decrease of 4,965,438+0,874.66 yuan or 65,438+0,654.38+0.8% compared with the same period of last year. (Among them, the operating profit of property services was 3,787,903.43 yuan, a decrease of 204,572.67 yuan or 5% compared with the same period of last year. The operating profit of the washing center was 64,692.78 yuan, a decrease of 2,432.6438+08 yuan or 3.6% compared with the same period of last year. Loss of profit from catering business 19 1444.33. Compared with the same period of last year, the loss increased by 284,869,5438+0 yuan, and the loss rate was 3 1 1%. The general office spent 6 1492.55 yuan in the first half of the year and had no operating income. )

4. Existing problems:

1) The high procurement cost is mainly due to the lack of understanding of the market situation and meticulous investigation.

2) Insufficient management, resulting in an increase in operating costs.

3) There is not enough education and training for employees, the waste phenomenon is still outstanding, and the source is not well grasped.

5. In order to ensure the successful completion of the business budget target in the second half of the year, the following aspects must be done well.

1) Strengthen the management and education of the labor force: closely focus on the principle of "people-oriented" and follow the regulations and policies of the company's management. First, do a good job in post training and adjustment of employees, so that every employee can display his talents; Second, strengthen the education of employees, advocate a good atmosphere of thrift and care for public property among employees, and start from the source; The third is to mobilize employees to study more and master more knowledge to improve their own quality. Fourth, talk to some employees who are muddling along at work, grasp the ideological trends and change the bad habits of not going to work well; We should start with personnel, improve work efficiency, create efficient jobs with the least labor force and increase operating income.

2) Strengthen process operation management and reduce operating costs: First, in the second half of the year, the property branch should focus on standardizing and managing the operating processes in production, so as to reduce the increase in operating costs such as equipment damage and waste of goods caused by improper operation and inoperability. Second, efforts should be made to refine and quantify, and process management should be strengthened for each process operation to avoid rework or repetition, which will lead to increased costs. Third, strengthen employee skills training and exam competition, improve employee error rate and reduce costs.

3) Strengthen the management of mechanical and electrical equipment: in the second half of the year, strengthen daily inspection, repair and maintenance, strictly deal with the problems caused by improper operation, poor management and inadequate maintenance, and make great efforts to reduce costs from mechanical and electrical management.

4) Strengthen procurement management: in the second half of the year, make great efforts in the procurement of materials and food, highlight market research in the procurement process, make inquiries from various parties, compare with each other, and do not purchase until the lowest price is determined. It is necessary to buy good quality goods at the lowest price. ? We believe that through our continuous efforts of seeking truth and being pragmatic, we will be able to achieve our business objectives in the second half of the year.

Third, the main work in the first half of the year

1. Strengthen system construction and standardize management system.

In the first half of 20xx, focusing on standardizing service behavior and improving service level, the Property Service Branch revised and improved the Property Service Management Manual, organized employees to learn, and supervised and inspected the implementation, and used the Property Manual to standardize employees' behavior, order, service and workflow. In addition, the property management branch has also compiled various internal management systems, such as the emergency plan for safety accidents and the management measures for food purchase acceptance, and improved the commitment system, the accountability system for breach of contract and the post responsibility system, so that most of the work of the property management branch has rules to follow.

2. Greening and cleaning are comprehensive and thorough.

(1) Pay equal attention to maintenance and construction, further beautify the factory environment and improve the greening level of the community. On the basis of insisting on regular lawn maintenance management such as weeding, spraying and pruning, and strengthening the environmental sanitation and cleaning of the factory area, the greening personnel in each property service area completed the task of replanting lawns, cleaning the factory area of 32,683 square meters, the living area of 3,200 square meters, the clean area of 2 square meters and the clean area of 3 square meters. In the first half of the year, trees, shrubs, flowers 15 129 plants and 65,500 alfalfa plants were planted. The survival rate is above 95%

(2) The community is clean and tidy. The property team leader supervises the cleaning quality of the service area every day, insists on checking the specific implementation of the service cleaning personnel's work in accordance with the service cleaning operation procedures, regularly cleans and maintains all corners inside and outside the service area, and handles problems in time when found, so as to ensure that the service area is clean and tidy.

3. Strengthen catering management and standardize business order. In order to create a good dining environment for all the dining staff, with the cooperation of the leaders of the branch and the heads of various catering departments, we made great efforts to do a good job in catering services with the focus on business order management, and established a new image of the catering department. On the one hand, it improved the management and service experience of each catering department, on the other hand, it rectified the illegal problems of each catering department.

4. In-depth and meticulous housing management. In the first half of the year, the property management branch carried out regular, institutionalized and standardized management of residential houses in strict accordance with the company's requirements.

(a) Strict delivery procedures. At the same time, the problems found in the process of house inspection and furniture quality problems are properly rectified and maintained.

(2) Management and maintenance are in place in time. The captains and security personnel of each property team patrol and maintain the community every day to ensure that the house looks clean and tidy, the external walls and stairwell walls are basically free of stains, and the house is clean and tidy; Regularly check the heating, water supply and drainage, gas and other pipe networks in the house, and rectify in time when problems are found.

(3) Daily facilities are well maintained. Since the first half of the year, various property teams have regularly maintained various facilities and equipment, keeping them in good condition and ensuring the normal operation of property services.

Fourth, the construction of the staff.

1. Strive to build a learning enterprise: First, mobilize employees to study by themselves, and use books, television and the Internet. Second, learn from the good management methods and experiences of other units, find their own problems and solutions, develop innovative potential, constantly improve the management methods of property service personnel, and gradually strengthen the service level and development ability of property services.

2. Vigorously strengthen staff training. According to the actual situation of employees, organize employees to conduct training and assessment regularly. Mainly focus on management knowledge training, professional skills training and pre-job training to improve the ability and quality of employees in all aspects;

3. Do a good job in the ideological education of employees.

Through simple and simple education, it is the factories and companies that need us to provide various property services, so that everyone can work here. It is necessary to make employees realize the importance of work, educate some employees who muddle along at work, master the ideological trends, and help them change their bad habits of not going to work well.

Verb (abbreviation of verb) safety production situation

On the basis of implementing the safety responsibility system and prevention plan, strengthen the safety management of the factory. Property service branch firmly establishes the idea of "people-oriented, safety first", always puts safety work in the first place in all work, incorporates safety work into daily work and makes unremitting efforts. Safety objectives and responsibilities are implemented at different levels, and the safety responsibility system is established and improved. Strengthened the sense of safety responsibility. According to their own characteristics, various property teams and restaurants have compiled emergency plans for safety accidents, and organized learning and drills. In the first half of the year, the property branch organized all employees to investigate potential safety hazards, and organized a major safety inspection, promptly rectified the problems in the inspection, and tried every means to eliminate various potential safety hazards. In addition, the supervision of community safety management has been strengthened to ensure the safety and stability of the community.

Six: Problems at work

1. Some employees relax themselves, their sense of responsibility and crisis declines, their motivation is insufficient, and their thoughts are outdated and rigid, making it difficult to adapt to the present situation and future development of property services.

2. Individual departments have not established the concept of active service and lack service awareness. Service quality and service level need to be improved.

3. Employees' awareness of safety in production is weak, and there are still illegal operations in their work, which need further education.

4. There are still many shortcomings in the Operation Manual for Property Employees, such as imperfect contents, inaccurate working standards and unrealistic working procedures. In particular, the catering part is too simple and needs to be further revised and improved.

VII: Good practices and recommendations

1, often organize various popular cultural and sports activities that employees like.

2, adhere to the long-term, uninterrupted, rolling service skills learning and training, such as please come in, go out and buy audio-visual materials to organize learning.

3. Appropriately raise the chef's salary and open the salary scale.

4. The bonus payment adopts the assessment system.

5, often talk with grassroots employees, understand the ideological trends of employees, give everyone a chance to speak, and try to be fair, just and open in all work.

VIII. Work Plan for the Second Half of the Year

1. Improve the property sub-volume of the property employee operation manual.

2. Write the catering fascicle of the Operation Manual for Property Employees.

3. Strengthen the education of employees' awareness of production safety, and often organize risk identification and emergency drills.

4, improve and implement the rules and regulations of grain management and oil depot management.

5, adhere to the rolling service skills learning and training, mainly from the aspects of employee service etiquette, behavior norms, etc., so that employees can learn to smile service. Enhance the image of property services.

6. Strengthen the management of catering hygiene to ensure that no food poisoning incidents occur? All the staff of the property branch unite as one and make persistent efforts to complete all the tasks throughout the year!

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