Requirements of hospital property management

(1) Grasp the key control points of service quality and promote the efficient operation of the security department.

Due to the large number of hospital buildings and large management scope, effective public security management and service measures should be introduced. Firstly, the whole management area is divided into six control points: Damengang, outpatient building, inpatient building, comprehensive building, residential building and parking lot. Each control point has clear job responsibilities and service quality standards. For example, the security guard in the outpatient building should not only do a good job in public security duty, but also meet the ambulance and help the patients with the security guard at the gate post, and also complete the work of maintaining medical order, guiding consultation, air conditioning and lighting control. Parking lot security guards should complete many tasks such as vehicle monitoring, guiding parking spaces, charging, etc., and cooperate with security guards to complete vehicle guidance at Damengang. Corresponding quality standards have been formulated for each service, such as air conditioning and lighting control, and it is clearly stipulated when to turn on several lights, and supervision and inspection are carried out to put them in place.

Take public security management measures of prevention and treatment by groups. The hospital is an open place with a large flow of people. Compared with ordinary houses, public security management is more difficult. On the one hand, we should pay close attention to internal management and implement post responsibility system; On the other hand, we should give full play to the role of medical staff and patients, seriously train and improve the self-prevention awareness of medical staff, and let the owners and property management enterprises jointly do a good job in public security management. Notify the security guard immediately when suspicious personnel are found, so that public security management can prevent problems before they happen.

(2) Completely change the service concept and provide active maintenance services.

Modern property management needs new management concepts and means to manage property and provide high-quality, efficient and convenient services for owners and users. Under the leadership of the management center, the electromechanical maintenance department operates in strict accordance with the ISO9002 quality assurance system, with meticulous dress, civilized language, meticulous maintenance quality and work records. Maintenance personnel should change the passive service habit of "answering the phone first, then acting", change the active door-to-door service into always-on service, communicate with clinics, residents and patients in time, collect electromechanical maintenance information, deal with problems in time, and form the face of active maintenance service.

Water supply, power supply, elevator, air conditioning, fire fighting and washing machine are the key equipment of the hospital, and there should be no problems. In order to ensure the normal operation of equipment, it is necessary to put the maintenance responsibility of key equipment into practice, formulate various equipment maintenance plans, standards, supervision and inspection systems, and formulate emergency handling procedures for water and power outages to ensure the smooth progress of hospital logistics work.

(three) the implementation of labor quota management, improve the quality of cleaning services, reduce management costs.

Quantitative management is the basis of implementing quality system standards, and labor quota management is an important content of quantitative management. The property management center should ensure that every cleaning staff can work at full capacity within the specified time according to the service standards. Clear cleaning time standards are set for each desk, bed and ward, and the number of cleaning staff is determined according to the total labor in each cleaning area, so as to allocate personnel reasonably.

(four) the implementation of strict assessment system, establish an effective incentive mechanism.

A fair and timely evaluation of each employee's work performance and its performance will help to improve work enthusiasm and tap potential, thus continuously improving management effectiveness. Property management center should establish quality system according to ISO9002 standard, implement daily, weekly and monthly inspection assessment system, and formulate detailed reward and punishment rules and job quality standards according to the actual operation of each department. Quantitative assessment is adopted, which is explained by figures and expressed by scores, reflecting the accuracy of assessment. The assessment results are the basis for paying salaries at the end of the month and selecting outstanding employees in that month, and also the main basis for employees' promotion and demotion. Through a strict assessment system, employees are encouraged to perform their duties seriously to ensure the quality of property management.