What should I say when entertaining guests?

What should I say when entertaining guests?

What should I say to the guests? If you work in the service industry, you must receive customers. Therefore, your business ability in this field must be solid, and you must pay attention to a theme when you speak or do things. So what should I say to entertain the guests? Let's take a look together.

What to say when entertaining guests? 1 1, warm words.

When welcoming guests, we should do it with enthusiasm! For example, the basic words: "Come in, please sit down, sit anywhere" should always be on your lips.

This is not only a polite word, but also a warm word. As soon as the guests entered the door, they felt the enthusiasm immediately, so the evaluation of this store became higher.

Taking action from the language first will always bring you and your guests closer in the first time, and the reception will be particularly relaxed and happy. They won't be embarrassed or restrained in a strange environment.

Step 2 respect

No matter what kind of guests you receive, you should show your respect, which is the basic principle of a receptionist.

You can guide the guest to the area he wants to go to, and then give him the necessary introduction, so that the other party can quickly understand and grasp the situation. Although it is a small matter, it is easy to make guests feel good.

Step 3 be patient

When choosing the right topic to introduce to different guests, try to make your language appear gentle and patient. Don't feel that receiving these guests is a very troublesome thing, which will lead to silence.

Be a patient listener when the guests are talking. If others are talking, but you always look around and look absent-minded, then there will be a lot of gaps in the guests' hearts.

The basic accomplishment of a receptionist is to be more patient and not to be impatient when you speak.

Step 4 think more

When receiving guests, you should put yourself in the guest's shoes and think about the problem from multiple angles. This will make the other person look more relaxed.

When they leave, they can politely say, "If you are not busy, please sit down for a while." If they are in a hurry, they can be sent to the door when they leave, or they can kindly say, "Come back when you are free and walk slowly."

Meticulous care is a skill that a receptionist should have.

What to say when entertaining guests? Two etiquette words when entertaining guests: the first sentence is good.

Our first sentence is very important when customers enter the store. It is the beginning of substantive steps to receive customers. As the saying goes, "everything is difficult before it is easy", the first sentence will make customers feel very comfortable and feel that this store is right.

If the first sentence is not well said, even if the customer has a real and clear motivation to buy, he will be scared away, turn around and leave, and make other demands. He didn't understand it yet, thinking that he just came in to have a look and had no shopping purpose, thus losing customers.

When the customer leaves, if there is no other customer to serve, you should reflect on your contact and dialogue with the customer in your mind.

Thinking and analyzing one's own language behavior, where there is a need for improvement, where there is a problem, where there is no understanding of the customer's intention, or where the language is not used well, induces the customer's thinking mode and loses further service to the customer. Lose customers.

It is common to hope that you can get the attention of others and hope that you can be noticed by others. The arrival of customers will definitely make it possible to trade goods. A polite language and proper greetings can make customers feel at home and pay attention to themselves.

Naturally, we will also care about our services in turn. We will do the first level and say the first words, such as "Good morning", "Hello", "What do you want to see", "What can I do for you", "Thank you for your patronage" and "I hope to find a satisfactory product for you".

The first sentence not only refers to daily business, but also should be used flexibly in different occasions for different customers. For example, when there are many customers, some customers can't take care of them for a while.

When serving our guests, we can say to another guest, "Please have a look first, and I will receive you soon. If you like it, you can try to recite it first. " A simple sentence comforted the guests. He will appreciate the goods quietly, understand your hard work and cooperate with your service when you receive him.

Etiquette for entertaining guests: understanding and wonderful questions.

In the process of receiving customers, we will inevitably ask some questions to customers in order to understand their needs and related situations, help them make choices and provide more satisfactory services.

When asking questions to customers, we must sincerely serve customers, be good at observing customers' psychology, grasp the essence, pay attention to strategies and ask questions skillfully. Generally, we should start from the following aspects:

1, ask while looking at the goods. One-sided continuous questioning will make customers feel interrogated, and even easy-going people will feel disgusted and gradually uncomfortable. If you ask questions while displaying products, or ask questions while introducing products, customers will feel that we respect his opinions. Customers will be able to answer our questions more frankly.

2. Start with general problems and gradually involve the center. If you ask a straightforward question, it is sometimes difficult for customers to accept it.

Therefore, we should start with general and general questions. With the progress of the conversation, we should gradually narrow the scope and turn to specific and individual issues to understand the real needs of customers.

3. Ask questions flexibly according to the characteristics of different age groups. In order to grasp the real needs and wishes of customers, we should ask questions skillfully and understand their answers accurately. Therefore, we should try our best to understand the life and values of people of different ages in peacetime.

4, don't inquire about the customer's purchase plan, for general goods, especially high-priced and high-quality goods. Don't ask customers about their purchase plans casually, but show products at various price points, observe customers' expressions and ask them about their purchase plans. Don't ask the customer at the beginning, "What price do you want?"

5. Don't ask questions about customer privacy.

6. Don't ask questions while expecting answers from customers. Once the customer's answer is unexpected, the conversation content of the whole design will all fall through.

Etiquette for entertaining guests: make clever suggestions and answer skillfully

In the process of purchasing goods, most customers will make some comparative choices. We will definitely ask some questions related to the goods, such as how to match them. In this regard, we should ask ourselves to be familiar with the goods we handle together with the problem-solving experts.

And ask customers about their usual dress style, what kind of shoes they usually wear, etc., to help customers make suggestions and answer customers' questions skillfully.

The key to making suggestions is to thoroughly explain the quality of goods to customers and how to use them.

Treat customers' problems as their own and solve them sincerely. The key to skillfully answering questions is to organically combine the characteristics of goods with the needs of customers, and publicize the characteristics of goods from different aspects according to the needs of different customers. Meet the special needs of customers.

What to say when entertaining guests? 3 polite expressions used by employees when receiving guests.

First, when answering the phone, polite expressions are:

Hello! Xxx property! Do you need any help?

Second, the engineering maintenance terms:

When receiving a call for repair, the polite language is:

Hello! Xxxx property! Do you need any help?

When the user has finished talking about the problem:

We have registered your problem, and we will provide you with on-site service as soon as possible.

On-site maintenance:

Hello! We are the staff of xxxx Property, and we are here for maintenance.

After the problem is solved:

Mr./Ms. X: We have fixed it. Please check it.

If you have any other questions, please call XXXXXXXX, and we will serve you again.

When leaving the host's house:

Thank you for your trust in us.

Three. Visitor reception:

Hello! what can I do for you?

Please sit down. Just a moment, please. He will come in a moment.

Four, the other party to find someone to handle affairs, the parties are not:

The person you are looking for is not here. Can I tell him?

You can leave your name and phone number, and I'll have him contact you as soon as possible.

5. When the other party is excited:

Please calm down. what can I do for you?

Just a moment, please. I'll check it for you.

Six, hang up the phone or visitors leave:

Goodbye! Take your time. 、

In front of the owner, employees can't say "seven noes": "no, no, I don't know, I'm not responsible, no, no, no …". Eight, there is a "three-no-pass" problem, that is, the cause of the problem is not clear, the responsible person is not clear, and the handling opinions and improvement measures are not taken out.

Standard language for employees to receive guests

A beautiful word.

1, the basic requirements of politeness:

(1) Speak respectfully and have a steady attitude;

② Speak politely, concisely and clearly;

③ Speak euphemistically and enthusiastically;

(4) Pay attention to the art of language when speaking, and strive to be graceful and euphemistic;

⑤ Pay attention to manners and expressions when talking with guests.

2, "three lightness": walking lightly, speaking lightly and operating lightly.

"three don't care": don't care about the beautiful language of the guests; Regardless of the impatient attitude of the guests; Ignoring the unreasonable demands of individual guests.

"Four Diligences": Oral Diligence, Eye Diligence, Leg Diligence and Hand Diligence.

"four don't talk": don't talk rude words; Do not swear; Don't speak sarcastically; No service.

"Five Tones": Greeting guests when they come, answering questions when they ask, apologizing for their work mistakes, thanking them for their help, and seeing them off when they leave.

"Six polite expressions": greetings, entreaties, apologies, thanks, honorifics and farewell.

Eleven words of courtesy: please, you, hello, thank you, sorry, goodbye.

"Four service taboos": contempt, negation, contradiction and irritability.

3. Honorary service

Basic requirements:

① The language intonation is pleasant and clear;

② The language content is accurate and substantial;

3 sincere and cordial tone;

④ Speak Mandarin well;

⑤ Language expression is just the opposite of benefit.

4. Basic terminology

1, basic terms of service

① "Welcome", "Welcome" and "Hello" are used by the welcoming staff when the guests come to the restaurant.

(2) "Thank you" and "Thank you" are used when guests bring convenience to the waiter's work.

(3) "Please wait a moment" or "Please wait a moment" is used to indicate that we can't provide services to our guests immediately, in a responsible attitude.

(4) "Please wait" or "Please wait" are used to apologize for disturbing or causing inconvenience to guests.

⑤ "Thank you for waiting", and warmly apologize to the waiting guests.

⑥ "I'm sorry" or "I'm really sorry" is used to say it sincerely and politely, because it has caused trouble or inconvenience to the guests.

⑦ "Goodbye", "Take your time" and "Welcome next time" are used to show enthusiasm and sincerity when guests leave.

2. Terms of daily service

(1) When guests enter the restaurant.

Good morning, sir (how many of you are there, miss?

This way, please

Please follow me.

-Please sit down.

Just a moment, please. I'll arrange it for you right away.

Just a moment, please. Your table will be ready soon.

Please have a look at the menu first (please order cold dishes first,

Miss, would you like to sit here?

Excuse me, would you like to share a table with that gentleman?

Excuse me, are there any vacancies here?

Excuse me, may I not have a chair?

Basic etiquette for employees to receive guests

Company employees should pay attention to the following basic etiquette knowledge when receiving guests:

1. When guests visit, they will immediately stand up, look at each other, smile, shake hands or bow.

2. Ask the guests in polite language, such as "May I ask who you are …" and "May I ask your name? Who are you looking for? " Wait, if you receive the guest's business card, you should repeat "You are Mr. XX from XX Company".

3. Contact the person the guest is looking for as soon as possible. If the person the guest is looking for is not in at the moment, you can say "just a moment" to the guest. If the person the guest is looking for can't come back for a while, say to the guest, "Sorry, he has just gone on a business trip. Can you find someone else or need to leave a message? " Wait a minute.

4. Show the guests the way and say, "Please wait in the conference room. Mr. XX will come right away. " "This way, please" and so on. When leading the way, lead the way 2 or 3 steps ahead on the guest's left, and let the guest walk in the middle of the road.

After the guests are seated, pour them tea and say "please" and "please enjoy your meal". Pay attention to keep the tea set clean, put it down gently, salute and quit.

6. Say "welcome to come again next time", "goodbye" or "goodbye" and "thank you very much" when seeing the guests off, and express your respect and gratitude to the guests. Wave or bow when saying goodbye.