Briefly describe six characteristics of property service quality.

Answer: 1. Functionality: The basic service function of property management service is to enable users to obtain good conditions and atmosphere for life, work, entertainment and business activities.

2. Safety: Safety is the basic demand of users, and the property management service has the responsibility to ensure the personal and property safety of users.

3. Timeliness: including timeliness, punctuality and time limit.

4. Economy: When paying the property management service fee, users require the corresponding service quantity and quality, which embodies the principle of commodity equivalent exchange. On the premise of ensuring the quality of service, enterprises should strive to reduce costs, formulate reasonable prices, and achieve quality-price matching.

5. Comfort: mainly the requirements for clean service, equipment and facilities. People will feel happy and comfortable when they are in a clean, elegant, orderly, well-equipped, clean and effective environment.

6. Considerate: An enterprise or employee is good at observing users' psychology, thinking about users' thoughts, being anxious about users' needs and helping users' needs, which can not only meet users' general requirements, but also meet some special requirements, so that users can feel convenient and satisfied everywhere.