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What does the property customer service need to be trained?
2, grassroots personnel training:
(1) Take "rolling" and "continuous" training methods to conduct long-term training around job responsibilities, business knowledge and service requirements;
(2) Training courses are divided into "public * * * courses" (rolling training according to the outline requirements) and "post business knowledge" (training plans are formulated by all departments of the property project according to work needs and actual conditions).
3, middle-level personnel training:
Middle management (refers to the functional departments of the company, project property managers, project department heads, etc.). ) In addition to the post knowledge and business training of department operators, comprehensive knowledge training should also be conducted. Training focuses on improving the quality of managers, reading, experience exchange and case discussion.
4. Go out to visit and study.
5. Overseas training.
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