Rules for assessment of cleaning services

The job of the cleaner is to give us a cleaner environment. How to formulate the assessment rules for cleaning services? The following are the assessment rules of cleaning service, welcome to read!

Cleaning service evaluation rules 1

A, cleaning job responsibilities:

1. Strictly abide by the company's rules and regulations, provide civilized service and be polite to others.

2. Obey the command, and complete the cleaning work in the responsible area with good quality and quantity according to the working standards within the specified time.

3. If any abnormality is found in the cleaning process, such as electric leakage and damage to facilities, etc. , report to the supervisor in time, and take effective measures to assist professionals in troubleshooting.

4. Keep the cleaning tools and supplies properly, and don't lose them or damage them artificially. Don't lend them to others or take them home. If the tools are damaged or lost, compensate according to the price.

5. If the cleaner wants to resign, he must apply to the leader one week in advance, and can only leave after he agrees, and no one can replace him.

Second, the cleaning staff work area:

1. Responsible for cleaning the chairman, general manager, living room and office.

2. Responsible for the office building corridor and floor bathroom cleaning. 3. Be responsible for cleaning the doors and windows of the office building.

Three, cleaning staff working standards:

1. Wipe tables, floors, windowsills, doors, shelves, sofas, coffee tables, etc. At least once a day to avoid stains, dust and water.

2. Office supplies, documents and materials. It should be placed neatly, and it is not allowed to read it at will.

3. Wipe the glass and window frames regularly to keep them clean and bright.

4. Take out the garbage in time, keep the trash can clean and pollution-free, and replace the garbage bag in time.

5. The flowers and plants in the office building should be watered regularly, and the flowerpots should be kept free of sundries.

6. After cleaning, check whether the power supply of various office facilities is turned off, and finally close and lock the doors and windows.

7. The trash can in the bathroom should be emptied in time, and the urinal in the bathroom should be cleaned at any time, so that there is no stain or odor.

Four, safety operation procedures:

1. Ensure safe operation. When working at an altitude of more than two meters, you must use a ladder and pay attention to safety.

2. When cleaning the switch cabinet, beware of electric shock, and don't touch any machinery, equipment and switches without permission, so as to avoid failure, protect yourself and put safety first.

In addition, we must learn how to manage the cleaning staff well, so as to ensure that the staff in our company will not be lost and our own interests will be guaranteed.

Cleaning service evaluation rule 2

Cleaning staff is an important working group responsible for arduous cleaning and hygiene work in shopping malls, which directly serves merchants and customers and is also an important grass-roots organization to measure the management quality of the company. In order to standardize the store management of the company and improve the service quality, the post responsibility system for cleaning personnel is formulated, and each employee must conscientiously implement:

Working hours: Monday to Friday, 7:30 am? 65438+ 9:30 pm

Saturday to Sunday, 8 am? 65438+ 9:30 pm

1, establish a high sense of responsibility, care about the interests of shopping malls, and strictly implement the regional cleaning responsibility system. In the process of cleaning, if any damage or abnormality of facilities and equipment is found, it should be reported to the superior supervisor or engineering maintenance personnel in time, and be responsible for managing the sanitary wares in the area to ensure that the sanitary wares are placed neatly and reasonably, keep fresh and beautiful at any time, and ensure that the shopping mall is clean and tidy inside and outside, leaving no sanitary corner. Cleaning staff should patrol the store at any time, and handle the dirt and sundries in time when they are found, so as to ensure the cleanliness and hygiene of the store at any time.

2, cleaning staff should strive to improve their own quality and sense of responsibility for the company, obey the leadership's work arrangement, abide by the company's work discipline, don't be late, don't leave early, don't leave without authorization, if there is something urgent, you must ask for leave from the supervisor. The personnel on duty shall not do anything unrelated to their jobs. Only with the approval of the supervisor can you rest in the lounge.

3. The health of the contracted post area must meet the prescribed standards. Those who fail to meet the standards for three consecutive times shall be given warnings, fines and dismissal respectively. The shift supervisor on that day should make detailed records.

4. The cleaning staff should be warm and considerate to the merchants and customers, behave dignified, be polite and generous, regard customers as God, and the shift supervisor must deal with customers' complaints immediately on the same day, and must not have disputes with customers.

5. When going to work, you must wear clean clothes and clothes as required, and wear a work card on your left chest. Shorts, vests or slippers are not allowed in any workplace at any time.

6, cleaning personnel should adhere to the principle in the work, unity and cooperation, treat each other with courtesy, are not allowed to slack off because of personal grievances, are not allowed to set obstacles to colleagues' equipment work, and are not allowed to disturb the work order with any excuse.

7, are not allowed to take public property, selling waste, if found, were given a fine and fired at the same time; Damage to sanitary tools shall be compensated according to the price. Items found shall be handed over to the supervisor in time.

8. The garbage in the shopping mall should be cleaned at any time, transported out of the venue or designated place in time with trash cans and garbage bags, and poured into containers. Escalators are not allowed to transport garbage. When transporting garbage, you must take the stairs. Stains and rubbish on escalators, stairs and surrounding areas must be removed in time.

9, cleaning personnel have the right to discourage and stop the destruction of public health, can't handle, solve should immediately report to the superior supervisor, have the right to put forward reasonable suggestions in the work.

10, the cleaning staff must strictly abide by the cleaning workflow of the cleaning staff.

The duties of the cleaning foreman

First, accept the supervision of the cleaning supervisor and lead the staff to complete the cleaning work of the day according to the cleaning procedure.

Second, the reasonable deployment of employees, cleaning the key and difficult parts on duty, and supervising employees to do a good job in cleaning the responsibility area, leaving no sanitary corners. And make daily cleaning records. (See attached page for record sheet)

Third, check the attendance of employees in this class, find out the reasons for absence, take remedial measures in time, arrange employees reasonably, ensure the completion of the work tasks of the day, and report the relevant situation to the supervisor in time.

Four, the supervisor care for cleaning tools, rational use of various appliances, so as not to cause damage, scientific use of various cleaning agents, so as not to pollute, corrode public facilities, cleaning appliances or cause harm to the human body.

V. Check the scope of cleaning effect:

1. Cleanliness of main walkways, passages, store halls, floors, walls and related facilities in the office area of the company.

2. Cleanliness of escalators and related facilities.

3. Cleanliness of glass walls, glass cabinets, exhibition stands, folding doors, guardrails and light boxes.

Cleaning service evaluation rule 3

First, the cleaning service content

As a cleaner, you should not only know how to clean, but also know your specific tasks. If you are confused at work, you will soon get tired of your work. General companies require cleaning staff to do the following things:

1, according to the actual situation, arrange garbage bins or garbage bins reasonably, and clear garbage every day, without garbage bins and garbage bins overflowing, and keep the garbage facilities clean and tidy without peculiar smell; Bagging garbage.

2, a sound cleaning system, roads, squares, parking lots, green spaces and other public areas designated persons, cleaning twice a day; * * * Use the mop in the lobby on the first floor every day 1 time; Scrubbing stair handrails every day 1 time; * * * Clean the parts glass every week 1 time; Outdoor signs, billboards, mailboxes, etc. Wipe with facilities and equipment twice a week; Street lights and corridor lights are cleaned once a month 1 time.

3. * * * Dredge the rainwater and sewage pipes every year 1 time; Rainwater wells, manure wells and sewage wells shall be inspected once a month 1 time, and cleaned in time according to the inspection conditions, keeping them unobstructed and free from blockage and overflow; Septic tanks shall be inspected once a month 1 time and cleaned once every six months 1 time. If any abnormality is found, clear it in time.

4. The secondary water supply tank should be cleaned according to the regulations, checked regularly, and the water quality meets the hygiene requirements.

5, cleaning patrol, corridor without hanging, graffiti, disorderly pile up, etc.

6. Establish a disinfection management system, carry out disinfection and pest control according to the actual situation of the park, timely put in disinfection drugs, and effectively control the breeding of pests such as rats, cockroaches, mosquitoes and flies.

7, male * * * channel daily cleaning, stair handrail daily cleaning not less than 1 times, male * * * parts of the door, internal window real-time cleaning not less than 2 times a week, the external window as the case may be.

8. The first floor hall and elevator waiting hall shall be cleaned not less than 3 times a day, and the elevator car wall shall be cleaned not less than 3 times a day. Keep the elevator car floor clean, clean the first floor hall, elevator waiting hall and shell box in time according to the weather conditions, and assign special personnel to clean and clean continuously, so as to be polite to passing customers.

9. Carry out daily cleaning of garbage cans and husk boxes set in the park, keep the periphery of garbage cans and husk boxes clean, and disinfect them regularly, at least three times a week.

Second, the instrument cleaning requirements

The cleaner advertised cleanliness and neatness. If your appearance is sloppy, no one will believe your service quality. Instrument, including appearance, posture, personal hygiene and clothing, is the external expression of people's mental outlook. Good instruments can reflect the company's atmosphere, grades and specifications, and employees must pay attention to instruments. The specific requirements are as follows:

1, dress neatly, wear work clothes at work, and keep it clean and tidy. Buttons should be fully buttoned, the left chest should wear a work number plate, sleeves and trousers should not be rolled up, female employees should wear skirts, socks should not be exposed, and flesh-colored socks should be worn. When you wear a tie, you should put the hem of your clothes in your pants and wear black leather shoes to keep it bright.

2, the appearance should be generous, nails should be trimmed frequently, no nails should be cut, no colored nail polish should be applied, and the hair style should be as required by the company. Male employees should leave inch hair, hair corners should not cover their ears, female employees should not leave weird hair styles, and their hair should be neat and tidy, not long hair.

3, pay attention to personal hygiene, take care of teeth, male employees insist on shaving every day, nose hair is not allowed out of the nostrils, hands should be kept clean, brush your teeth in the morning and evening, rinse your mouth after meals. Take a bath frequently to prevent odor, and do not eat smelly food or drink alcoholic beverages before going to work.

Pay attention to rest, get enough sleep, exercise regularly, keep a good mental state, and don't look tired at work.

Female employees should wear light makeup, but they are not allowed to wear weird jewelry and exaggerated headdresses. Necklaces are not exposed, and men and women are not allowed to wear colored glasses.

6. Before going to work every day, check your instrument. When sorting instruments in public * * * field, go to the bathroom and workshop, where guests can't see them, and don't do it in public * * * field in front of guests.

Third, smile service.

1, the service industry can't do without a smile. Smiling service can enhance your affinity and narrow the distance with people, so as to better meet the demand.

2. The meaning of a smile. A smile is a symbol of self-confidence. A person fully respects himself, attaches importance to himself, has ideals and ambitions, and fully sees the value of his existence. He must pay attention to strengthening his self-image, staying young and smiling.

3. Smile is a full display of etiquette. A knowledgeable, courteous person must have great respect for others. Even if he meets a stranger, he will not hesitate to give a smile as a gift to others generously.

4. Smile is the reflection of harmonious life. Real life is rich and colorful, that is, there are warm spring with sunny days and flowers in full bloom, as well as cold winter with snow-covered flowers withered. The journey of life is both frank and bumpy. But as long as our faces are full of smiles and we forget our troubles, people on this big stage of life will feel happy, peaceful, harmonious and peaceful.

5. Smile is a sign of mental health. A mentally healthy person will be able to combine a good mood, a happy mood, a warm enthusiasm, a kind heart and a smile.

6. Smile is a kind of capital. Can create economic value and social benefits.

7. Smiling is a respect for others, a tribute to love and sincerity, and a beautiful and silent language in social life.

Four, clean etiquette requirements

Manners: refers to the gestures and manners shown by people's behaviors in communication activities, including behaviors in daily life and work. The specific requirements are as follows:

1. When employees respond, their behaviors should be dignified, steady, natural, natural (with a slight smile), sincere, amiable, cheerful and full of service emotions.

2. Except in special circumstances, employees should stand to receive and respond to each other. When standing, you are not allowed to put your hand into your underwear bag or put it anywhere. You are not allowed to knock on the table or play with other items.

3. The correct standing posture is: lateral position-put your hands on both sides of your legs, hang your hands shoulder-width apart naturally, hold your chest out and abdomen in, and look straight ahead (for both men and women, male employees are preferred). Anterior-abdominal posture-hands crossed on the lower abdomen (for both men and women, female employees are preferred).

4. When facing or present, the body shall not stagger, lean forward and lean back, and shall not stretch, bend over or shrug; No sneezing, yawning, digging ears and nose, picking teeth, burping, digging gum, rubbing dirt, manicure, sucking saliva, whistling, singing, smoking, chewing gum or eating snacks.

5, sitting posture should be correct, waist stand up, chest stand up, shoulders flat and relaxed, sitting posture only accounts for two-thirds of the chair, hands naturally on the knees, knees together. Don't sit in a chair, lean forward and lean back, shake your legs, cross your legs or sit astride the chair.

6. Employees walk: the upper body is upright, the shoulders are stable, the arms swing naturally, the legs are straight but not stiff, the stride is moderate and even, and the feet are on the line; When a male employee walks, his heels alternate into a line and his toes slightly abduct; Female employees should take one step at a time and avoid shaking their heads and shoulders and swaying from side to side when walking. It is forbidden to hug each other's waist, back and hands.

7. Appropriate gestures: When talking with others, you should not use too many gestures or actions. When introducing someone or showing them the way, you should put your palms up, put your fingers together, open your thumb, take your elbow as the axis, and naturally straighten and lift your forearm. When clapping your hands, clap your left palm with your right hand, but don't push too hard for too long: when talking about yourself, you can gently press your left chest with your palm.

8. When holding a lower item, separate your feet slightly, bend your knees and squat down, and slowly bend down to pick it up. Articles submitted to should be submitted with both hands.

9. Stop bowing and bow down to 15? 30? Look down and cross your hands on your abdomen.

10, or leaders should nod, give way sideways or walk slowly when crossing the road. Due to the nature of work, employees are allowed to give gifts at work. )

1 1. When serving guests, don't show boredom, coldness, anger and rigidity, and don't pose, stick out your tongue, make faces, etc. And don't affect your work because you are in a bad mood.

12. Pay attention to walking lightly, speaking lightly and operating lightly. When sneezing, turn your back or cover your nose and mouth with a handkerchief.

13, reading books, reading newspapers, dozing off, eating and drinking, listening to the radio and doing private affairs at work; No chatting, joking, swearing, swearing, talking loudly or whispering.

14, no spitting.

Five, clean polite language

1、? Hello? 、? Please. 、? Excuse me. Thank you? Sir? Lady? Miss? It doesn't matter? You're welcome. Excuse me.

2. Talk to people first? Hello?

3. when you ask the other person, you should say it first? Please. At the end of the question? Thank you? If you make a mistake, do you have to say it? Excuse me.

4. When giving each other trouble? Excuse me.

5. Meet the leader of our company for the first time every day? Good morning? Add * * manager or * * director before.

6. Don't say hello when you meet the general manager and deputy manager. Stay where you are and wait for the leader to leave before you do the work.

Six, cleaning:

When someone interferes with cleaning, he should say, excuse me, please make way for me to clean this place.

When you meet passers-by in cleaning, you should say, I'm sorry, I bumped into you. At the same time, we should accept each other's criticism with an open mind.

If you meet someone asking for directions, you should tell them what you know politely. If you don't know, you should say, sorry, I don't know. Ask someone else

If the local people report environmental health problems, please rest assured that we will solve them as soon as possible, or in order to solve your problems as soon as possible, please contact the Environmental Sanitation Department directly. And tell the other party the contact number.

When you hear criticism, you should say: Thank you for your concern about our work, and we will definitely improve our work in the future. And report the opinions put forward by the other party to the environmental sanitation department in time.

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