Responsibilities of property customer service [7]

Property customer service requires rich experience in property delivery and customer relationship management; The following are my carefully collected responsibilities of property customer service. Let me share them with you and enjoy them.

Responsibilities of property customer service 1

1. Assist in collecting management fees within the area of responsibility;

2. Receive customers' visits, accept customers' opinions and suggestions in the responsible area, handle customer complaints, record and follow up the results;

3, according to the customer interview plan, regular customer visits, put forward improvement measures;

4. Timely implement rectification and reply to all opinions, suggestions and complaints reflected by customers;

5. Assist community cultural administrators to organize community cultural activities;

6. Track the customer's renovation progress and report the problems that need to be solved to the property service center in time;

7. Responsible for the collection, collation and regular update of key customer data in the region;

8. Complete other tasks assigned by superior leaders.

Property customer service responsibilities 2

1. Be familiar with the management system and charging standards of property management companies, as well as the work functions and scope of other departments.

2. Accept daily visits, consultations and complaints, and reasonably mobilize relevant departments to provide services to customers.

3. Supervise, patrol, inspect and record the equipment, facilities, environmental sanitation, landscaping and repair construction in public areas, report the problems found to relevant personnel in time, and track the treatment results;

4. Visit regularly, collect and sort out customers' information and needs, report to the leaders in time and convey them to relevant departments, and feedback the solutions to customers' problems and needs in time to ensure a good communication relationship between the property center and customers;

5. 1 Production of general paperwork notice of property center, management of documents, materials and various files; The property center provides services such as check-in, decoration review and rent withdrawal for customers. 3. Issue various notices and collect fees such as property management fees; 4. Responsible for the property center personnel, labor, attendance and other data collection and compilation; 5 procurement and management of office materials, reimbursement of various expenses of property center, etc. 6 customer conference service and reception.

6. Supervise and correct the work of other departments of the property center, and assist in handling emergencies and aftermath;

7. Assist in organizing community cultural activities and publicity work.

8. Coordinate the relationship between departments and finish other work assigned by leaders on time.

Property customer service responsibilities 3

1. Customer contact patrol

2. Customer relationship management: interview customers, handle customer demands, organize community cultural activities on the spot, and collect property fees (including parking fees).

Step 3 deal with it urgently

Property customer service responsibilities 4

1, do a good job of owner reception, accept all kinds of services and complaints, and track and feedback the service;

2. Responsible for the collection and collection of property fees;

3. Responsible for maintaining the customer relationship in the responsible area and organizing community cultural activities;

4, other matters assigned by the leadership.

Property customer service responsibilities 5

1. Property fee collection, switchboard maintenance, consultation reception and complaint reception.

2. Corridor and field patrol

3. Go through the secondary decoration and decoration acceptance procedures.

4. Tenant information management and paid service development

5. Supervise and improve the customer service, safety, cleanliness and greening protection in the management area.

6. Be responsible for the rectification and implementation of unqualified items in the company's quality supervision.

7. Cooperate with the central work line to do other service planning activities within the jurisdiction.

Property customer service responsibilities 6

1, responsible for the management of the owner's files;

2. Answer the phone of the owner and receive the visiting owner;

3. Complete other tasks assigned by superior leaders.

Property customer service responsibilities 7

1. Provide consulting, reception and registration services for customers;

2. Establish and maintain a good customer relationship with the owner;

3. Accept the owner's complaints and record them, and stop the illegal operation in time;

4. Ensure the collection rate of property fees;

5. Cooperate with property community cultural activities and property knowledge publicity activities to enrich community culture.

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