How much is the net profit of Guangzhou community owners who manage five or six million yuan in three years?

Most urban residents live in residential areas, big or small; Almost every community is more or less faced with the problem of property management. But have you ever wondered what life would be like if there were no property management company in your neighborhood?

Needless to say, Guangzhou really has such a community-July Garden, which is deeply embedded in the narrow and crowded Le Yi Road. Due to long-term dissatisfaction with the service, the owners fired the property management company in a rage and simply managed it themselves.

In a blink of an eye, three years passed. It is said that the owners of the community live happily every day. Life is not only in good order, but also makes a lot of money.

Is this a good thing? Owners manage themselves? How to manage? Can you manage it? Let's go to the field.

Property fee 10 years does not increase, and the net profit is five or six million.

Without property, the community is not chaotic?

When you enter the door, you will see that the road is clean and tidy, the square is shaded by trees, and the vehicles are parked neatly. The owner of the oncoming car looked calm and calm.

When there is property, it is not like this. Deng Bo, a senior owner who lives in 1999, told Brother Yan that there are constant public security problems, dirty environment and serious damage to facilities. Deng Bo, who lives on 17 floor, doesn't even dare to go out for a week. "Because the elevator often breaks down, I don't know if I should climb the stairs when I come back." Even so, the property management company has always said that it can't make ends meet, and has repeatedly tried to raise the property management fee privately, even at the expense of forging the owner's signature.

Who can stand this anger? Owners are angry: the industry committee was set up in accordance with legal procedures, the owners' meeting was held, the old property management company was dismissed, and they embarked on the road of self-management.

That was not the case. In the past three years, the property fee has not increased by a penny, and it still remains at the level of 10 years ago-0.7 yuan/month/square meter for stair building and 1 yuan/month/square meter for elevator building; The monthly parking premium has even dropped from 1 1,000 yuan in the past to 500 yuan and 600 yuan.

Then the problem comes: in the past 10 years, prices and labor have gone up and then up. How to maintain the daily operation of the community with such a low fee?

52-year-old Xian Minqiang is an old Guangren. 20 13 June Member of the First Industry Committee of Qi Paradise. The year before last, he became the director of the industry Committee, and he has been working until today.

He calculated an account: the total annual income of the community is about 4 million yuan, including property management fees, parking fees and vehicle management fees, as well as other income. In the expenditure part, the largest part is the salary and insurance benefits of more than 50 property management personnel, which is about 200,000 yuan per month. In addition, it also includes park construction, engineering materials procurement, cleaning supplies, equipment maintenance costs and related office expenses.

"After three years of self-management, the community income is about120,000 yuan. Together with paying the wages of property management personnel, the balance is about five or six million yuan. " Xian Minqiang said, first, the actual income of property fees has increased, and second, the profits of property companies have been removed. "There was always someone who refused to pay the property management fee. At present, none of the 1.400 households in the whole community is in arrears or refuses to pay the property management fee, and the payment rate is 1.000%. No one is a "lazy man" anymore. In the past, many advertisements and rental income with property rights went into the pockets of property companies, and now they are all' particles belong to the public'. "

Qi Paradise has gradually formed a three-tier structure: the highest level is the Industry Committee, which is composed of 10 members, all of whom are part-time and don't take a penny; Further down is the property center directly under the industry Committee, which consists of security department, engineering department, cleaning department, administration department and other departments; The most basic level is the front-line property management personnel such as cleaning staff and security guards. In order to protect the owner's right to know, the industry Committee also announced the monthly expenditure income, and listed the cost of buying fruit in detail at the meeting.

Self-management is troublesome, and tuition fees are not less.

Of course, the owner's self-management is not so fun, there are many ups and downs.

After firing the old property management company, Qi Paradise hired another property management company, and engaged in "semi-self-management" for one year: that is, all revenues and expenditures were managed by the industry committee as a whole, and then the salaries of the staff of the new property management company were paid according to their posts in the form of salary system, with 10% of the total income as the profits of the property management company.

However, the new property management is not done well. The industry Committee even found that property companies "eat empty salaries". Obviously, there are only 18 security guards, but there are actually 25 people who get paid. Unbearable, from 2065438 to February 2005, the owners of Qileyuan voted to dismiss the property company again, set up their own property center, directly under the industry Committee, and began to implement comprehensive self-management.

"Professional property management company is not good. It's up to you amateurs, okay? " Individual owners questioned. Xian Minqiang, who just took office, is also playing drums in his heart: In the past, if you were dissatisfied, you could scold the property company. Now if you don't manage well, I will be scolded!

Fortunately, Xian Minqiang worked as a manager in the enterprise, which quickly stabilized the situation: the wages of cleaning staff and security guards were appropriately raised with the saved property management profits, which stabilized the staff and improved the work enthusiasm. The situation of the community has changed, and the trust of the owners has obviously rebounded.

However, mistakes have not been made less and tuition fees have not been paid less.

For example, vehicle parking, the industry committee drafted the vehicle management regulations, which were voted by the owners' meeting. However, due to lack of experience, the problem of tourists parking is not taken into account, and all foreign vehicles are charged at 8 yuan per hour, with no floor ceiling.

This is a terrible thing. The old people in the community all fried the pot: is it reasonable for children to visit their parents and accompany us to eat, and it costs tens of dollars to park?

The Committee of the industry saw the move: 2.5 yuan/hour "friends and relatives card" was issued, and the abuse turned into applause, and everyone was happy.

In the past three years, the owners have been operating themselves from youth to maturity, and the operation has gradually entered the right track. In the first year of self-management, the residential surveillance video and fire-fighting facilities were all replaced, which was a clean-up of the mess left by the previous property; In the past two years, the industry Committee began to use the remaining funds to transform the community environment and make Qi Paradise more beautiful.

It looks beautiful, so copy it carefully.

Seeing this, do you also envy and hate, and want to learn to pray for happiness?

Friendly reminder, this thing looks beautiful, copy more and think more. It is normal that there are contradictions in property management, and interests are always in a dynamic balance. Luna park's exploration is still on the road.

Taking the awning repair as an example, the industry committee is not less worried. "There is a lot of rain in Guangzhou, and many owners want to repair the canopy on the first floor to facilitate access; But some owners on the second floor don't do it, it's too noisy. " Xian Minqiang spread out his hand and said that this matter is still inconclusive, so we can only balance the interests as much as possible and let the owners of each building discuss and decide for themselves.

In recent years, in newspapers, on TV and on the Internet, disputes between property management companies and owners of residential areas have continued and even developed into many criminal cases. However, it is not so easy to expel the property and let the owners manage it themselves.

Xian Minqiang said that there are three difficulties in owners' self-management: the first step is to set up an industry Committee, which is difficult; The second step is to change the property, which is more difficult; The third step is to manage yourself, which is even harder! "On the one hand, it is a test of the ability of the industry Committee, on the other hand, it involves the interests of all parties."

Experts have different views on this matter. Deng, president of Guangzhou Public Crisis Prevention Association, believes that property management involves all aspects of interests. If self-management of owners is implemented, the interests of owners can be better protected and social contradictions may be much less. "It is not to deny the role of property companies, but to explore a model to enable owners to obtain a higher level of property services."

According to Xie Jianshe, a professor of sociology at Guangzhou University, owner self-management is more suitable for single buildings or small and medium-sized communities with few owners, but for large communities with thousands of households in Guangzhou, "order" may be more important than "disorder". Due to the large number of owners, these communities are difficult to organize, and it is easy to go through the relevant procedures slowly and disorderly. In this process, they not only can't provide better property services, but even can't guarantee the basic order, which will eventually consume the patience and confidence of the owners.

There are also owners who worry that the self-management of large communities will easily lead to insufficient participation. If we can't establish a perfect democratic decision-making, implementation and supervision mechanism, "owner talk" is likely to become a "management Committee talk" monopolized by a few people. In this way, there will be an "old bean" (Cantonese: dad) outside the property management company, which means more exploitation and more risks.

In the final analysis: the actual situation of the community varies widely, and the management mode should be adapted to local conditions. "Self-management is not necessarily the best, but what suits your own community is the best."