Is there a property management service standard in People's Republic of China (PRC) national standard?

According to the actual situation of property management in China, China Property Management Research Institute issued "Service Level Standard of Property Management in Ordinary Residential Quarters (Trial)" in 2004 (hereinafter referred to as the standard), which defined the content of property management services from six aspects: basic requirements of property management services, housing management, maintenance of facilities and equipment, assistance in maintaining public order, cleaning services and greening maintenance management, and formulated three-level service standards. As a reference for property management enterprises to sign property service contracts with construction units or owners' congresses, determine the level of property services, agree on the items, contents and standards of property services, and calculate the price of property services. The specific provisions of this standard are as follows:

Level 1 service standard:

(1) Basic requirements

(1) The service and the serviced party sign a standardized property service contract, and the rights and obligations of both parties are clear.

(2) When undertaking the project, carefully check the * * * used parts and * * * used facilities and equipment in the residential area, and the acceptance procedures are complete.

(three) managers and professional operators in accordance with the relevant provisions of the state to obtain professional qualification certificates or job certificates of property management.

(four) a sound property management plan, quality management, financial management and file management system.

(5) management service personnel dress, wear signs, code of conduct, positive and enthusiastic service.

(6) Set up a service reception center and publish a 24-hour service telephone number. Within half an hour of urgent repair, other repairs will arrive at the site according to the time agreed by both parties, and the records of repair, maintenance and return visit are complete.

(7) According to the needs of the owners, if special services and agency services other than the realty service contract are provided, the service items and charging prices shall be publicized.

(eight) according to the relevant provisions and the contract, announced the income and expenditure of property service fees or property service funds. .

(nine) regulate the use of residential special maintenance funds in accordance with the contract.

(10) Consult the owner's opinions on property services at least 1 time a year, and the satisfaction rate is over 80%.

(2) Housing management

(1) Conduct daily management and maintenance of * * * parts of the house, with complete maintenance records.

(2) According to the actual service life of the house, regularly check the use status of the parts of the house that need maintenance, and organize maintenance in time; Belong to the scope of major repairs, timely preparation of maintenance plans and residential special maintenance fund use plans, submit reports and suggestions to the owners' assembly or owners' committee, and organize maintenance according to the decision of the owners' assembly.

(3) Check doors, stairs, doors, windows, glass, etc. Conduct 1 inspection of residential units every day, make inspection records and maintain them in time.

(4) Establish and improve the management system of residential decoration according to the relevant regulations of residential decoration management and the requirements of the owners' convention (temporary owners' convention). Before decoration, the owner's (user's) decoration scheme should be reviewed in accordance with the regulations, and the decorator should be informed of the prohibited behaviors and precautions related to decoration. Patrol the decoration construction site 1 time every day, and find that it affects the appearance of the house, endangers the structural safety of the house and harms the public interest, such as dismantling and changing the pipelines used by * * * *, and promptly dissuade and report to the owners' committee and relevant competent departments.

(5) Dissuade the behavior of building and changing the use of the house without authorization in violation of the plan, and report it to the owners' committee and relevant competent departments.

(6) The main population of the community shall provide a schematic plan of the community, and signposts shall be set at the main intersections. All groups, buildings and units (doors), households, public facilities and venues have obvious signs.

(3) * * * facilities and equipment maintenance

(1) Daily management and maintenance of facilities and equipment used in * * * (except those that should be handled by professional departments according to law).

(2) Establish * * * facilities and equipment files (equipment ledgers), with complete records of facilities and equipment operation, inspection, repair and maintenance.

(3) facilities and equipment signs are complete and standardized, and the responsible person is clear; Operation and maintenance personnel shall strictly implement the operation procedures and maintenance specifications of facilities and equipment; Facilities and equipment are operating normally.

(4) Organize regular inspection of * * * facilities and equipment, and make inspection records. If maintenance is needed, it should be repaired in time; If it belongs to the scope of major and medium-sized repairs or needs renovation, it shall timely prepare plans for maintenance, renovation and renewal and plans for the use of residential special maintenance funds, report and make suggestions to the owners' assembly or the owners' committee, and organize maintenance or renovation according to the decision of the owners' assembly.

(5) The manned elevator operates normally for 24 hours.

(6) Fire control facilities and equipment are in good condition and can be activated at any time; The fire escape is unobstructed.

(7) The machine room should be kept clean and ventilated, free from running, running, dripping, leakage and rodent damage.

(8) The roads in residential areas are smooth, and the traffic signs of main roads and parking lots are complete and standardized.

(9) The integrity rate of street lamps and corridor lamps shall not be less than 95%.

(10) Facilities and equipment that are likely to endanger personal safety have obvious warning signs and preventive measures; There are emergency plans for all kinds of sudden equipment failures that may occur.

(4) to help maintain public order.

(1) The main population of the community is on duty 24 hours a day.

(2) Patrol key areas and key parts at least once every 1 hour 1 time; Equipped with safety monitoring facilities, 24-hour monitoring.

(3) Implement license plate and card management for vehicles entering and leaving the community, and guide vehicles to pass and park in an orderly manner.

(4) Temporary pass management shall be implemented for workers who enter and leave residential areas for decoration and housekeeping.

(5) There are emergency plans for emergencies such as fire fighting, public security and public health. Report the incident to the owners' committee and relevant departments in time and assist in taking corresponding measures.

(5) Cleaning service

(1) Garbage bins are set up in high-rise buildings according to floors and buildings, and they are removed twice a day, and the garbage is bagged to keep the garbage bins clean and free of peculiar smell.

(2) Set up a reasonable shell box or trash can and clean it twice a day.

(3) residential roads, squares, parking lots, green spaces, etc. Should be cleaned twice a day; The elevator hall and corridor shall be cleaned twice a day, and the floor shall be mopped once a week 1 time; * * * Use the mop in the lobby on the first floor every day 1 time; Scrubbing stair handrails every day 1 time; * * * Clean the parts glass every week 1 time; Street lights and corridor lights are cleaned once a month 1 time. Clear water and snow on the road in time.

(4)*** Dredge rainwater and sewage pipes 1 time/year; Rainwater wells and sewage wells should be inspected once a month. 1 time, and clear it in time according to the inspection; Septic tanks shall be inspected once a month 1 time and cleaned once every six months 1 time. If any abnormality is found, clear it in time.

(5) The secondary water supply tank shall be cleaned and inspected regularly as required, and the water quality shall meet the hygiene requirements.

(6) according to the local actual situation, regular disinfection and pest control.

(6) Greening maintenance management

(1) There are professionals to implement greening maintenance management.

(2) The lawn is growing well, and it should be trimmed and replanted in time without weeds and sundries.

(3) Flowers, hedges and trees should be trimmed and reshaped in time according to their varieties and growth conditions to maintain the ornamental effect.

(4) Organize watering, fertilizing and loosening soil regularly to prevent waterlogging and freezing injury.

(5) Spraying drugs regularly to control pests and diseases.

The secondary and tertiary service standards are shown in the textbook.

Property management companies and owners should pay attention to the following issues when using the above standards:

(1) This standard is a trial standard for property services in ordinary residential quarters such as ordinary commodity housing, affordable housing, housing reform housing, fund-raising housing and low-rent housing. This standard does not apply to the property services of high-grade commercial houses with market-regulated prices.

(2) According to the different needs of property services in ordinary residential quarters, the standards are set from high to low into three service levels: first, second and third. The higher the level, the higher the property service standard.

(3) The services at all levels in the standard consist of six main contents, namely, basic requirements, housing management, maintenance of facilities and equipment, assistance in maintaining public order, cleaning services and greening maintenance management. Other service items, contents and standards other than "Standards" shall be agreed upon by both parties who sign the realty service contract through consultation.

(4) When selecting standards, the construction standards, supporting facilities and equipment, service functions and the living consumption capacity of the owners (users) should be fully considered, and the corresponding service level should be selected.

Hope to adopt. Thank you.