What if the hotel downstairs builds a chimney upstairs without the owner's consent?

You can call the environmental hotline 12369 to make a complaint.

According to the Measures for the Administration of Environmental Protection Hotline Work:

Article 10? After accepting the report handled by the competent department of environmental protection at a lower level, the institution undertaking the work of the environmental report hotline shall, through the "12369" environmental report hotline management system, hand it over to the institution undertaking the work of the environmental report hotline at a lower level within 3 working days.

Local environmental protection hotline staff at all levels should immediately receive reports assigned by superiors and deal with them in a timely manner according to regulations.

Extended data

According to the Measures for the Administration of Environmental Protection Hotline Work

Article 11? The report shall be completed within 60 days from the date of acceptance. If the situation is complicated, with the approval of the person in charge of the environmental protection department at the same level, the processing period may be appropriately extended, and the informant shall be informed of the reasons for the extension, but the extension period shall not exceed 30 days.

For the report assigned by the superior, the institution that undertakes the work of environmental hotline at the lower level shall complete the report according to the time limit assigned by the superior, and report the results to the institution assigned by the superior; If the situation is complicated, with the approval of the person in charge of the environmental protection department at the same level, and explain the situation to the assigned institution, the processing period may be appropriately extended, and the informant shall be informed of the reasons for the extension.

Article 12? After the report is completed, the report processing department shall promptly reply to the informant and transfer it to the institution that undertakes the work of the environmental hotline.

For the report assigned by the superior, the competent department of environmental protection at the lower level responsible for handling it shall report the handling result to the institution assigned by the superior in time after handling it; If the higher authorities find that the contents of the report are incomplete or the facts are unclear, they may return it to the original handling department for re-handling.

The treatment result report shall be issued by the person in charge of the environmental protection department, and explain the report, investigation, treatment opinions and replies.

Baidu Encyclopedia-Measures for the Administration of Environmental Protection Hotline Work