Q&A on Community Property Management Knowledge

Citizen Mr. Sun: When we bought a house, the developer said that the swimming pool in the community was only open to internal residents, but now the property is rented to foreign business households, and foreigners can also come in for consumption, which makes people entering and leaving the community very complicated. Does the property infringe the rights and interests of the owners?

A: Whether the owners' rights and interests have been infringed is a question of defining who owns the property rights of swimming pools. At present, the opening of the swimming pool should give the residents the most preferential regulations, and the swimming fees of foreign personnel should be higher, and the property management should be strengthened.

Mr. Lu: Does the property have the responsibility to stop and help the owners who occupy public areas for illegal construction?

A: The property should be discouraged and stopped, and it should be restored to its original state. Written notice or oral notice is acceptable. If it cannot be stopped, the property should also be reflected to the relevant social management functional departments.

Ms. Zhang: My family lives on the third floor. A few days ago, my balcony glass was smashed by a stone, and the stone is still in my house. Is it because property supervision is not in place? Should the property compensate me for the repairs?

A: Property has the obligation to maintain public environment and order. If the property has fulfilled its duty of patrol inspection in accordance with the management agreement and no stone throwers are found, the property can assist residents to report to the police station for handling.

There are often many small advertisements in the corridors and walls of the community, which greatly affects the beautiful environment of the community. Is it the responsibility of the property to control the people who spray small advertisements? Is it the responsibility to clean it up in time?

A: It is the responsibility of the property management company to maintain the beauty of the residential environment. Management should be strengthened and cleaned up in time.

Ms. Liu: Do the trees planted by individual residents in public green space belong to the community or individual residents? Does the property have the authority to manage in a unified way (such as cutting, building and transplanting)?

A: The flowers and trees planted by individual residents in public green spaces should be owned by community residents, not individuals. Property has the right and obligation to manage and maintain it in a unified way.

Mr. Gao, a citizen: There are dogs urinating everywhere in the residents' homes, and some are not tied with ropes. Residents who don't have dogs are very dissatisfied. They vent their dissatisfaction with dogs and dog owners on property managers, saying that the property is deliberately ignored and is a "dog's cabin." In fact, the property often advises those dog owners, but the effect is very poor. How can we coordinate?

A: The property management company should put management warning signs at the door of each unit and in appropriate public places, and at the same time issue a written notice to all households on the corresponding requirements for raising dogs to remind dog owners to strengthen their obligation to maintain the community environment.

Citizen Ms. Qi: My child's kindergarten is in a community. In the past, we always sent our children to the kindergarten gate by bike. Recently, the property suddenly refused to let us ride into the community, only allowed us to park our bicycles outside the community, and we were not responsible for the loss. Is it too unreasonable for the property to do so?

Answer: For service reasons, the property management company should designate parking places inside or outside the community for electric cars and bicycles that send children to kindergarten. Security guards should wear work clothes and hold work permits.

Ms. Fan: I often play mahjong upstairs all night, which is very noisy. We complained to the property. At first, the property advised several times, and then we complained again. The property says it can't be managed. Go directly to the police station or call 1 10, saying it's not their business. I am very uncomfortable with this statement about property.

Answer: If residents play mahjong at night to disturb the people, the property must first persuade them, second, send a written notice to stop them, and third, notify the police station to stop their disturbing behavior. From a deeper level, this is a question of moral quality, and the whole society should strengthen the education and improvement of residents' quality.

Ms Liu: My family lives on the second floor. On the first floor, the balcony was expanded privately and a small room was expanded. As a result, my house was stolen Traces show that the thief entered my house from the small roof on the first floor. Should the first floor be responsible for compensating my family's losses?

A: The residents on the first floor expanded the balcony without the approval of the planning department. According to the appraisal of the public security department, the thief entered your house from the top of the expanded balcony. The residents on the first floor should bear joint and several liability for compensation, which can be solved through legal proceedings.

Mr. Jiang: The floor below us is a mountain house. We broadcast through loudspeakers all day to promote things like yogurt and beer. We can't be quiet because of the noise. We complained to the property, which said it was a normal business operation. If we are too noisy, we will close the window. We think the property is shirking its responsibility.

Answer: The property should constantly inform the frontrunner that noisy promotion activities are prohibited from affecting the normal life of the upstairs owners. Property or owners can complain to the social function management department to solve the problem. At the same time, property staff should improve the level of civilized service terms.

Ms. Cao, a citizen: The neighbor's house is decorated, working day and night, and the smell and noise are very loud. When complaining about the property, the property can only discourage it, but the neighbors simply don't listen and are still working. Is there no other way and responsibility for the property?

A: There is an owner management agreement, and the construction owner will be punished and corrected according to the relevant contents of the agreement. Neighbors who are affected by the residential area without owners' management regulations can report to the relevant management departments or sue the construction owners for settlement.

Citizen Ms. Cao: The heating in my house is measured by households. Last winter, I didn't live or pay the heating bill. Now the property has stopped the water and electricity in my house. Is the practice of property reasonable?

A: Shijiazhuang has not yet introduced the method of household heat metering and charging. According to the existing heating price policy, your family has to pay 20% of the heating cost last year. It is unreasonable that the property is cut off from water and electricity and does not owe utilities.

Ms. Gao, a citizen: There are many billboards on the buildings in our community, and some billboards have also become billboards. It is said that the property management company rented these positions to advertising companies. Should these proceeds go to the property management company? Don't all these things belong to the owner?

Answer: The advertising revenue (advertising revenue-the cost of property recruitment advertisements and daily maintenance costs) in the public parts of the community should be owned by all the owners, but this money can also be used by the property management company for the renovation, transformation and maintenance costs of the relevant facilities and equipment in the community.

Mr. Liu: I bought a car at home, but I haven't bought a parking space for the time being due to financial constraints. The property security guard didn't allow me to drive into the community, so I had to park my car on the sidewalk outside, worried. The property said that my car is not allowed to drive into the community unless I bought a parking space. I think the practice of property is too much and too harsh on the owners.

A: If there is no parking space, the car will stop in the community, which may affect the smooth flow of fire exits and pedestrian walkways. Property should give full consideration to serving owners, so that owners without parking spaces can rent a temporary parking space, or park in places that do not affect fire exits and pedestrian walkways.

Ms. Gao: The exit of our community is very narrow. The expressway is only open when cars pass by, and it is usually closed. Pedestrians, electric cars, tricycles and bicycles all have to pass through a passage less than one meter, which is very crowded and unsafe. They didn't listen to our advice at all. Isn't this inconvenient for the owner?

A: If the gate conditions permit, pedestrian, electric and bicycle passages can be widened, and security personnel will try their best to create a convenient and safe environment for the owners. Property companies should constantly listen to the opinions of owners and further improve their work.

Mr. Qu, a citizen: I lost the manhole cover in the community. My son rode home at night, and the wheel got stuck at the wellhead, causing injuries. Should the property company bear the corresponding liability for compensation?

Answer: If the manhole cover is lost in the residential area, the property company should place danger warning signs in time and then buy a new manhole cover. If the property does not set up a danger warning to inform the owner, resulting in injury to the owner's family, he should bear certain liability for compensation.

1, citizen Mr. Gao: My family bought a village certificate house, and the top floor is leaking. The property said that the developer did not leave maintenance funds, so the property was not responsible for maintenance, but we paid the property fee in full and on time every month. What should I do in this case?

Wu: According to the regulations, the village certificate house is not within the scope of legal protection. According to the Property Law and Property Management Regulations, the roof is a part of * * *, and the contractor shall be responsible for the maintenance of water leakage during the warranty period. After the warranty period expires, the owner of this building will share the maintenance cost.

2. Mr. Li: We are a newly-built community. The phenomenon of illegal construction in residential areas is particularly serious. It blocked the fire escape and prevented citizens from traveling. People in the property company don't care. Can residents sue for property inaction?

Wu: The property management company has the right to stop the illegal construction of the community, but it has no law enforcement power. Owners can report to the planning department, and the owners sue the property for judicial interpretation.

(The above answers were published on 20 16- 12-07. Please refer to the actual situation for the current purchase policy. )

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