Which is better, property customer service or express customer service?

Customer service and express customer service are actually different in nature and different in types of work. They just teach customer service, but the job content is completely different.

Customer service is mainly to answer the phone and occasionally take the initiative to answer the customer, but the main job of express customer service is to answer the customer's phone. Answer some customers' questions and feedback customers' complaints.

In other words, express customer service is essentially telephone customer service, and a large number of customer calls are answered every day. In fact, the work pressure is quite big.

The job of property customer service is not just to answer the phone.

1, assist the customer service supervisor to carry out various tasks within the scope of the department's responsibilities.

2. Assist the owner to visit and receive, accept the decoration application, check-in registration and various accreditation services.

3. Responsible for handling and checking the construction permit of the construction unit and managing the information registration of the check-in personnel.

4, responsible for the daily service management of the project patrol inspection work, supervision of environmental sanitation, landscaping, maintenance, decoration and construction, etc. , found that the problem in a timely manner to follow up the relevant personnel to deal with and do a good job record and report to the relevant person in charge.

5. Supervise the implementation of daily work such as cleaning, greening, four pests removal and equipment maintenance of outsourcing units.

6, patrol the model house, if there are any engineering problems, timely feedback and follow up the repair situation.

7. Track the engineering maintenance orders in the responsible area and follow up the feedback in time.

8. Warmly receive the owner and visiting guests, patiently and meticulously communicate and explain the owner's complaints, investigate and handle them in time and make records, so that the effective handling rate of complaints can reach 65,438+000%.

9. Responsible for the project acceptance and handover, check-in formalities, issue keys, and accompany the owner to accept the house and go through the formalities of repossession.

10, responsible for the owner's complaints, dispute coordination, daily contact and consultation with the owner, visit the owner regularly, and establish good relations with the owner.

1 1. Do a good job in the owner's follow-up service, guide the owner to receive and register the housing facilities for maintenance, follow up in time and arrange on-site treatment, and do a good job in the corresponding supervision and the owner's consultation on the treatment results.

12, responsible for the collection of property management-related fees and the work of reaching the standard.

13, assist the supervisor to carry out community cultural activities and spiritual civilization construction in the jurisdiction.

14. Complete other tasks assigned by the department.