How to write a weekly summary of the work of the property toll collector?

A, property management fees to recover * * * yuan, ontology maintenance.

fund

* * * * yuan, maintenance income * * * yuan, other business income * * * yuan. Because charging is a very important service window of the property management company and the ultimate embodiment of the service value of the property management company, I am careful, enthusiastic and patient with the owners in the process of charging, and sometimes I will take the initiative to collect money for the convenience of the owners. After work every day, I will deposit the money into the bank in time according to the company's requirements to ensure the safety of the funds; Register the charge ledger in time to ensure that the accounts are consistent with the facts and complete the work assigned by the company with good quality and quantity.

Second, daily management has also made great progress. When the house owners first moved in, due to the delay in moving in and the incomplete supporting facilities such as internet, cable TV and telephone, most of them were suspicious of various fees and refused to pay the relevant fees. My staff and I used the property management regulations and work experience to persuade the owners patiently and meticulously to reassure them and agree to pay the occupation fee according to the relevant regulations. During the renovation, there are many rooms to be renovated, which brings great difficulties to management. However, under the constant inspection of the house manager and the safety manager, the owner and the decoration team were informed in time to rectify the problem. There was no safety and quality accident and no decoration complaint within one year. In addition, in the daily handling of owners' complaints, according to statistics,1-1received a total of * * complaints from owners, handled * * cases, and paid a return visit to the owners * * * (times), which was implemented, handled and tracked, and was well received by owners and tenants.

Third, in terms of safety management, the safety leading group of the management office will inspect the fire-fighting equipment and safety prevention facilities in the area every week, and handle hidden dangers in time; Train safety management personnel in various skills, so that everyone can master and use the performance and usage of various fire fighting tools and the ability to deal with various emergencies. There is no need for fire and theft in the area.

Fourthly, in terms of training, I actively participated in the pre-job training of employees in the management office and the general manager's office on the company's rules and regulations, employee manuals and professional ethics.

Verb (abbreviation of verb) In establishing the company image, I strive to practice the company concept of "owner satisfaction is our pursuit" and do practical things for the owners wholeheartedly.

Although some achievements have been made, there is still a gap between the standards of excellent employees in the company. So I will study hard, be strict with myself, consult other employees with an open mind, do my job well, and strive for greater progress on 20 13!