How does the water supply company respond to the arrears of 65.438+0.39 billion yuan of water charges by an owner in Guiyang?

The water supply company responded to the owner's report that Guiyang owed 65.438+0.39 billion yuan. The water supply company said that the outsourced water meter reading company caused an oolong incident because of operational errors. It also appeased the owners who said they would not pay so much water fee, and apologized to the owners for their experience, saying that they would manage it well in the future to prevent such things from happening again.

The owner of a residential area in Guiyang woke up one night and found that he owed 65.438+39 billion yuan in water charges. A piece of news about the property made everyone laugh and cry. Many people will find it incredible. It turned out that some netizens reported that when they woke up one night and it was time to pay the water fee, they opened a payment software and saw that the water fee of only tens of dollars a month suddenly became 65.438+39 billion yuan. He felt a little confused at that time. He didn't know what was going on, so he immediately opened a communication with the owners. Then, he found that it was not him alone, but many other owners, and they also fed back the corresponding situation.

Because this amount is so huge, many people actually don't pay special attention. There must be something wrong with the system, so there will be such a deviation. Therefore, when we were in the group, many people still talked and laughed, and did not take this matter to heart, thinking that it was a systematic error that led to the occurrence of this oolong incident. However, some owners are worried and afraid. If the water fee is not paid in time, it will have a certain impact on their credit.

Although, other owners in the group also comforted this owner to some extent. But I didn't get an official reply and I have been insomnia. So, he called the local water company's consultation telephone number and then reflected this situation. After learning this situation, the water company quickly set up an investigation department to conduct relevant investigations on this matter. And promised to give the owner a satisfactory answer as soon as possible.

The reason why the water company set up an investigation department to investigate the sky-high water fee is because a water company actually has many things to manage. Not only residential water, but also commercial water, as well as the dispatch of some other personnel. So many water companies actually outsource part of their business to third-party companies. Therefore, after receiving such feedback and complaints from the owners, the water supply company set up the corresponding investigation department at the first time. And contacted the third-party outsourcing company at that time to ask about the specific situation.

Because according to common sense, it is impossible to have a water fee of 65.438+39 billion yuan. So the problem can only be found in the company that copied the water meter, or there is something wrong with the system. In general, the outsourcing company of water supply company is also very strong, and this result was investigated in a short time. It turned out that the staff who copied the water meter in that building accidentally copied the number of the water meter into the degree of the water meter, so this misunderstanding happened.

As we all know, in the process of normal residents' water use, the actual charges of ordinary families are between tens and 1200 yuan, and some water users are particularly fierce, which may be around several hundred yuan. Therefore, in fact, some residents don't have to worry if they find that they have this sky-high water form. This situation should be reflected to the corresponding departments in time, and don't cause your own losses because there is no feedback.

Because, in fact, there is no way for the water company to find out the specific water fee of each resident. Moreover, the system is very intelligent, and will not recognize your amount. Whether it is huge or not will only judge the result according to whether you pay the fees normally. Therefore, it is very correct for this resident to report this situation to the corresponding water department in time. If you don't give feedback in time, it may not affect your credit, but it may bring great inconvenience to your daily life.

The water company responded to the sky-high water fee incident. After the investigation results came out, the water company also responded to the oolong incident of sky-high water fee for the first time. First of all, the attitude of the water company is sincere. After receiving such reports or feedback, the relevant investigation department will be established as soon as possible to actively verify the relevant situation. After finding out the facts, it was found that it was a problem of a third-party outsourcing company, and the responsibility was immediately put in place. And apologize to the owners affected by this incident at the first time.

Although, this mistake is not directly caused by the water company. However, as a department closely related to residents' domestic water consumption, the third-party service company outsourced to it has not played a good role in supervision and training, so it is reasonable to be criticized and complained by everyone.

However, the very good thing is that the water company did not shirk its responsibility, except for apologizing to the owners, it also showed its attitude. Tell the owner to stop such a thing in the future. In fact, this matter, in the final analysis, is a very simple matter. It was the mistake of the workers who copied the water meter that led to the oolong incident.

The workers who copied the water meter were not punished too much. Because the worker is probably a novice, he made a mistake. However, many people have raised some questions, because now the water meter is wrongly copied, resulting in a huge amount, which will lead to the safety of the owners. However, if the amount is not much different, it may not be easy to find other economic losses of the owners, so many people are actually questioning the ability of the water company.

The water company also answered the owner's questions. Because every time you pay the water fee, there is a bill, so if the owner has any questions about the payment, he can actually check it according to the reading of his water meter and the bill. If you find that the two values are inconsistent, you can ask the water company for a second verification. Therefore, it is not said that there will be some arbitrary charges, which will lead to the economic losses of the owners.

To sum up, the water company's response to this sky-high water fee is actually quite in place. First of all, they didn't shirk their responsibilities. Secondly, I also apologize for what happened to the owner. Finally, it also shows that I will improve my work. So I think, in fact, many netizens will discuss this matter because it is so incredible that many people will join the discussion.

The water company's handling and response to the incident this time is still relatively decent. It also makes many owners and netizens feel more at ease. This is why in this incident, people not only didn't speak ill of the water company, but also made fun of the sky-high water fee in good faith.