Property year-end concluding speech

Year-end summary speech of property 1 20xx 10 5, * * property entered * * Qianhu Campus. In the past academic year, all the staff of our institute have been United, worked hard, strived bravely and innovated constantly, further improved and improved the management and service quality of the company, and achieved gratifying results: an excellent property management team was formed, and a scientific management model and an advanced management model were created. Formed a professional division of labor system combining service and management. Over the past year, we have carried out a series of work closely around strategic planning, brand building, internal management, information communication and service performance.

strategic planning

Strategically change the concept of property management.

Since the establishment of Tian Jian Property, the management concept has undergone a profound change from "management" to "service", abandoning the attitude of being a manager in the past and advocating a brand-new service concept of "service education, owner first". In the process of development, Tian Jian property has encountered severe challenges from the internal and external environment, but the concept of serving owners and users has been extended and widely praised. However, the management of the company is not satisfied with the gratifying achievements, but faces up to the problems existing in the service process with a positive attitude, such as weak service professionalism, low service connotation, low employee treatment and high cost. Since the beginning of this year, the company has sized up the situation and started to pay close attention to safety precautions, environmental sanitation and maintenance, striving to build a brand and improve the company's operational efficiency and competitiveness.

brand building

Brand, with high quality as a solid foundation, the company regards how to improve the quality of property management services as the company's first choice.

First, take effective measures according to iso system.

At the beginning of its establishment, the company formulated a good quality plan, defined the company's quality objectives, requirements and goals, and met the needs of owners and users with the most appropriate service quality. Over the past year, the company has always been aiming at passing the audit of iso9000 and iso 14000, and at the same time, it has further demonstrated the image of the company's quality service to owners and users.

Second, form a quality system centered on customer satisfaction.

Since the company settled in, it has always taken "customer satisfaction, owner first" as the work center, which further confirmed the company's business service concept of taking the owner as the center. In the future, the company will continue to implement and improve service quality and improve service performance.

Third, the goal of establishing zero defects in Tian Jian property. Year-end summary speech After the establishment of the company, after repeated discussions and discussions, it is believed that if you want to be unique, you must work with zero defects: service zero defects; Zero defects in operation; Equipment zero failure; Four zero defects and zero hidden dangers. Obviously, the owner is not always right, but always the most important customer demand, and is fully prepared to meet the demand and actively prevent possible problems.

inner management

I. Human resources

Human resources are an important guarantee for the company's development. At the beginning, due to the special location, the quality of personnel was low. But at the beginning of this year, in order to improve the company's competitiveness, our company actively carried out employee knowledge training, which made employees become "multi-functional" and achieved remarkable results. Staff training includes: corporate culture training, professional and technical training, etc. , especially the property management personnel qualification assessment training, security forces fire knowledge training and professional knowledge training. Through training, the comprehensive quality of employees has been improved, their working attitude has been improved, their spirit of unity and cooperation has been stimulated, and the service quality has been greatly improved.

At present, the company has built a relatively complete human resources reserve and a team of professionals with outstanding professional and comprehensive abilities; Enterprise planners who can make suggestions provide a broad space for the company's development.

Second, rules and regulations.

At the beginning, because the company was just established, a series of systems and assessments were blank, which brought great inconvenience to employees' work. In accordance with the principle of "based on law and abiding by contracts", our company quickly promulgated a series of rules and regulations. Including: the responsibilities of each post, the management system and assessment methods of each post. The introduction of the system has clarified the responsibilities and authority, and also pointed out the direction and provided the basis for the daily work of the company's employees.

Third, maintenance

At the beginning of students' occupancy last year, four student apartments were built at an extraordinary speed due to the hasty construction period, but the houses built at a high speed made it difficult to maintain after taking over. Since last year, our technical maintenance department has received maintenance requests from more than 4,200 teachers and students. However, due to the weak maintenance force last year and the fact that the equipment and facilities are still under warranty, most orders have not been repaired. Until the beginning of this year, our company tripled the number of maintenance personnel in one breath, maintaining around the clock, and at the same time increased the intensity of urging manufacturers to maintain, which quickly solved the original problem. At present, our office has promised to realize the service promise of "minor repairs will not last overnight, and major repairs will not last three times", but because various facilities are still under warranty, our company is still unable to complete many maintenance matters. However, our company still tries our best to repair it, especially the wiring disorder between bedrooms in the apartment. When the repair shop broke down, it took our company's maintenance personnel six days and six nights to make all the adjustments, and solved the complaints of teachers and students with practical actions. Recently, our company has replaced more than XX lamps and cannons, more than 300 faucets and dozens of flushing valves in four apartments in one breath, making the maintenance rate of supporting facilities in apartments reach over 98%.

Fourth, safety.

1 and XX years, with the concerted efforts of Qi Xin, all security personnel, the safety precautions for teachers and students were successfully completed. However, with the gradual deepening of the work, our company's safety deficiencies and defects are gradually exposed, such as poor supporting facilities, low quality of personnel and insufficient professional knowledge. To this end, our company carried out a major safety innovation at the beginning of this year. First of all, the elimination system was implemented, and more than ten security guards were eliminated. Secondly, increase supporting facilities and purchase security clothing. The innovation of my work has raised the external image of my security guard to a new height.

2, safety work always implement the policy of school leaders loose outside and tight inside. Because of the special time and environment of the school. Our company strictly implements the visitor registration system and the voucher access system. Since last year, our company has registered more than 50,000 visitors, ensuring the safety of student apartments.

3. In terms of self-management, the security guards of our company insist on meeting once a day and once a week for communication and review. At the same time, carry out professional knowledge training. Since last year, * * * has conducted six professional knowledge trainings, two fire-fighting knowledge studies and more than one month of military training. At the same time, strict safety assessment methods and workflow, as well as anonymous assessment system were implemented. Reward excellent players and punish poor players.

4. In the management of foreign personnel, the security department of our hospital strictly controls the floating personnel, implements the system of visitor registration and seizure of valid documents, and patrols irregularly to ensure the safety of students' lives and property in the apartment. At the same time, due to more pre-construction, we also dealt with illegal structures, standardized the control of visiting vehicles, and created a safe, quiet and elegant student apartment environment.

Verb (abbreviation for verb) clean.

1, the cleaning department of our company can basically complete the tasks assigned by the company, seriously abide by the rules and regulations of the company and the management office, strictly implement the cleaning procedures, and clean the hall, bathroom and corridor of the apartment. Around the clock. Clean dustbins, handrails, doors, etc. All-weather, and clean up the garbage in time to create a clean living environment.

2. Our cleaning department implements strict assessment methods, adopts teacher-student supervision system and grading system, and implements it four times a month to ensure the work intensity. At the same time, mutual supervision is implemented, that is, security personnel supervise the work of cleaning personnel, and cleaning personnel also supervise the working status of security personnel. In this way, the two sides can restrict and encourage each other. It has also achieved remarkable results.

Other aspects of intransitive verbs

Since last year, we have found two mobile phones, nine wallets, 1000 cash, more than 200 campus cards, and many clothes and shoes. It has been well received by teachers and students. At the same time, our company also implements convenience service, provides pump, lets students pump and unlock the door for free, sends sick students to the hospital for 8 times, and climbs the window to open the door for students 10 times.

message communication

In the past year, our company's information communication has experienced a great leap from blank to perfect. At present, our company has the following channels to communicate effectively with teachers and students:

1. Set up a suggestion box in each building to let teachers and students have opinions on our work or attitude.

2. Issue consultation forms. We issue consultation forms to relevant institutions of the school so that they can supervise and guide our work.

3. Hold a student symposium. Since last year, our company has held six student symposiums, from which we got valuable opinions and suggestions. In the future, our company will continue to hold such meetings.

4. Publish the complaint telephone number. If teachers and students are dissatisfied with our employees, they can directly call our management office to complain, and we strive to give teachers and students a satisfactory answer.

5, establish a return visit system, resolutely implement the return visit time is not more than 24 hours.

6. Establish an interview complaint system. If the teachers and students are not satisfied, they can complain directly to our management department, and our management department will reply to the teachers and students as soon as possible, and the response time will not exceed 12 hours.

usability

All along, our company has been adhering to the principle of "customer is God" and "owner is supreme", based on "all for you, all for you" and implementing smiling service. Striving for your business is our business, your little things are our big things, and your satisfaction is our eternal pursuit. Dedicate yourself to your duties and serve teachers and students.

Concluding remarks

We know that although we have made remarkable achievements this year, we are also deeply aware of our shortcomings. The company's lack of professionalism, single mode of operation and high cost will be our fatal weakness and defect. But we also know that this is also the starting point of our struggle. In the new school, we will learn lessons, sum up experience, learn from others' strengths, improve the professional level, improve the quality of property management, meet the requirements of owners and users, and realize the rapid development of Tian Jian property.

Year-end Summary Speech of Property 2 XX is a gratifying year, a successful year and a growing year for Qianhu Management Office of Tian Jian Property. Over the past year, we have successfully taken over the comprehensive building and basic experimental building of Qianhu Campus of Changda University. At the same time, through the joint efforts of all the staff of the management office, the management level and service level of the company have been further improved, excellent management team and operators have been created, and a professional division of labor system with complete and reasonable service categories and mutual cooperation has been formed.

Property adheres to the connotation as the foundation, improves the operation process, and constantly strengthens internal construction.

First, human resources, human resources are an important guarantee for the company's development and the most important resource for the company. However, faced with the pressure of personnel changes and layoffs this year, the company actively carried out training and undertook the mission of "post-education" for employees, making employees "multi-skilled" and successfully completed the company's tasks this year. At present, the company has built a backbone with strong transaction processing ability and management ability. There are mainly cleaning squad leaders, security squad leaders and technicians with outstanding professional ability and comprehensive ability; Office manager with wide knowledge and strong coordination ability; Enterprise talents who make suggestions, etc. The construction of human resources provides a guarantee for the company's rapid development.

Second, compliance with laws and regulations. This year, the company actively cooperated with all parties to further meet the compliance requirements of operations.

1, in strict accordance with the relevant rules and regulations of the school, in order to further restrain the behavior that affects the interests of the group in personal life, reduce or eliminate the phenomenon that does not conform to social morality and endanger the order of public life, as the criterion of teachers and students' life.

2. Improve the system of environmental protection laws and regulations. This year, the company re-identified, registered and verified the laws and regulations involved, so that the company's services and activities fully meet the requirements of laws and regulations and avoid the environmental risks brought by illegal acts.

Third, management innovation, the company has always been man-made: innovation is the driving force for the company's development and the inevitable choice for the company to surpass itself.

1, employee management, through the registration and update of employee information, understand the age, personality, occupation, family status, income level, cultural background and taste trend formed by economic income differences of each employee, and plan a set of communication methods for different types to reduce the friction of communication with employees and improve their work enthusiasm.

3, quantitative service system Property management belongs to the service industry, involving a wide range, many factors affecting service quality, and it is difficult to implement quality assurance. In particular, it is difficult for owners to comprehensively and objectively check and evaluate the quality of property management services. In this regard, on the basis of full communication, the quality management department has established a feasible evaluation method of owner satisfaction, and objectively evaluated the company's service quality through five steps: identifying customers, determining evaluation indicators, designing surveys, conducting surveys, and statistical analysis, using qualitative analysis, quantitative analysis, and factor analysis. The development of owner satisfaction evaluation provides a lot of basic data for the continuous improvement of service quality of the company.

4. Change the traditional concept of organizational structure. The company attaches great importance to organizational innovation. This year, the management office will be transformed into a "four departments and one room" pattern. The concept has been further improved. The company believes that in the service industry, there is no satisfactory service without satisfied employees. Employees are the only contact medium between enterprises and customers. The company attaches importance to the front-line employees who have direct contact with the owners, not at the bottom of the organizational structure, but at the top of the organizational structure. In addition, in order to control the service provision process, on the basis of using rules and regulations to control employees and establishing a series of strict operating procedures to standardize the service quality system, the company appropriately decentralizes, making each employee become a central server, without restricting the autonomy and judgment of employees who contact with the owners, ensuring the balance of control needs between the company, employees who contact with the owners and the owners, and improving the efficiency and quality of services.

Thank you!

Property year-end summary speech 3 Dear employees:

The tense and fruitful the Year of the Loong has passed, and the hopeful and energetic year of the snake has arrived. On this day of saying goodbye to the old and welcoming the new, first of all, thank you for your hard work over the past year and your important contribution to the company's development!

No pains, no gains. In 20xx, our sweat brought us a bumper harvest, our efforts brought us joy, and our efforts were rewarded.

Last year, we had a lot of experience to sum up and many achievements to cherish: 20xx was a gratifying year, a successful year and a year of zz property development and growth. Over the past year, we have successfully undertaken 1 1 projects such as Guanghe Office, Road Cleaning, Greening, Wang Yong Shopping Center, Fengtai Middle School, Fire Brigade Dormitory, Agricultural Bank of Z Central District, Shantui R&D Center, etc. The cleaning services cover all enterprises and institutions, schools, shopping malls and office buildings. At the same time, with the efforts of all parties, zz Property will engage in more projects in the new year and provide more job development opportunities for employees.

The development of the company cannot be achieved overnight. The long-term prosperity of zz property needs the careful care of each of us, and we can't take it lightly, let alone not be confused at all. Strategy determines the direction, and details determine success or failure. If our company wants to develop continuously, it needs each of us to work hard every day, every month and every year, with one heart and one mind, to be innovative and enterprising. Here, we mainly emphasize three words:

The first word-product

Products are morality, quality and brand.

We often say "be a man ahead of time", which means that to achieve something, we must first have good moral character. The ancients said, "Virtue is the only thing that matters to a person." . Personality is like a tree, fame and fortune is like a shadow. We often think of shade, but we don't know that trees are the root. Indeed, learning to be a man is the way to accomplish things, and personality is the foundation of seeking things. Since we live in the world as "people", we are essentially "people" first, so the first problem for a person to succeed is to learn to be a man. If he can't even be a man, how can he do things well? Bill Gates once said: "I put personality at the top of all human qualities, surpassing wisdom, innovation and passion. I think that if a person's character has a problem, this person is not worthy of a company to consider hiring him. " He Boquan, president of Guangdong Today Group, said: "The principle of employing people is to have both ability and political integrity, and to put morality first. For example, morality is like the direction and track of a train, and talent is like horsepower. If the direction and trajectory are deviated, the greater the horsepower, the greater the harm. " I believe that without good character, it is difficult to achieve quality service. Our service is provided by Z Property.

Excellent service depends on Qi Xin's concerted efforts and serious and responsible Qixin, that is to say, the quality is jointly made by all employees. Without good quality, a brand is water without a source and a tree without a root. With excellent service, we will make every effort to build a brand and create a famous brand.

Of course, most people in our company have good personalities. They know how to respect others, understand each other, care about the collective and work hard. Don't ruin your reputation because of trivial matters, and don't waste your public interests because of your own selfish interests. Our company needs such people, welcome such people, and we should cultivate more such people! Ability is important, but character is also indispensable. People with good moral character can always win popularity and trust. With character as a beacon, your boat of life can ride the wind and waves and reach the other side of success.

The second word-win

Winning is a win-win situation. I won, you lost, I lost, you won, and none of them won. The real win is a win-win situation, and everyone is happy. Everyone won and everyone benefited.

There are three meanings here:

1. Enterprises and customers win-win. Customers are our parents, and the interests of customers are the interests of enterprises. Only when customers make money can we make money. Your salary is not paid by the accountant or the general manager. Who paid for it? It's a client! The more customers we have, the more income we get.

2. Enterprises and employees win-win. The development of an enterprise depends on employees, not just a few leaders. The purpose of starting a business is not to be eager to make money, but to increase social employment and let more people make money. Only if we all work together and work hard in Qi Xin can we all make money.

3. Win-win for enterprises and society. The contribution of enterprises is indispensable to social development. Enterprises should contribute to social development and establish a good social image. In the end, more people will support us and support us.

The third word-and

Harmony is harmony.

The Book of Songs says, "A modest gentleman makes a hundred friends". There is a song that says, "Unity is strength-this strength is iron, and this strength is steel, which is harder than iron and stronger than steel." Unity is strength, which is the motto of many enterprises so far. Unity is strength. With unity, all difficulties can be solved. A collective disunity is a mess. A drop of water will never dry up until it is thrown into the sea. Only when a person integrates himself into the collective cause can he be most powerful. As the saying goes, unity is strength, and Mount Tai is the top priority. Only by thinking in one place and making efforts in one place will the company continue to develop rapidly, harmoniously and healthily. In addition, to be harmonious, we must obey the rules and discipline. Our disciplinary performance is collective appearance, collective voice, collective action, collective expression and collective belief. And mainly pay attention to the following three points:

1. Family should be harmonious. Family is the cell of society, and a harmonious family will make you work with peace of mind and happiness. We are very busy every day, but noisy as soon as we get home will make a person physically and mentally exhausted and will definitely affect our work. Every successful person has a harmonious home. I hope everyone can handle family relations well. ...

2. The team should be harmonious. If the relationship between colleagues is good, it will definitely be good for your work and health. Some employees are advised to deal with their colleagues carefully. Don't gossip, sit still and think about yourself. In the process of getting along with colleagues, we should always take this as a criterion. Colleagues should also understand and help each other. I believe you will get along well with your colleagues. ……

3. Society should be harmonious. Man is a social man. Without society, man cannot survive. Therefore, we should have a good relationship with everyone and let our place become the soil for our growth ... Liuyuan in spring is full of flowers, full of business and flowers. Let's keep in mind the words "quality, win-win and harmony" in the new year, and strive to achieve both material and spiritual harvest!

I sincerely wish all employees and their families a happy Spring Festival, good health, happy family and happy life!