There is something wrong with the lock of my new house. The response is that the property has not responded yet.

If it is a problem during the warranty period of the developer, the property warranty can be passed, but at this stage, the property company usually reports it to the developer in the form of supervision, and the developer will find the project construction and contractor to be responsible for replacement or maintenance. In other words, the property management company only acts as a middleman and has no right to go to the door for maintenance directly, because once the property is repaired or replaced, the owner will pay the bill himself, and the owner can't guarantee free maintenance in the later period.

If it is a house within the developer's warranty period, the owner is responsible for the maintenance or replacement costs. Of course, car owners can choose various channels for maintenance or replacement.

Suggestion: directly contact the door lock manufacturer for repair.