What's the reply to the stolen property?

First of all, as property owners, we need to apologize and explain that we will call the police as soon as possible and deal with it in time. The following is a possible reply template:

Dear master:

I'm very sorry to hear that your home was stolen. We feel a great responsibility and will make every effort to help you recover your losses. We have initiated emergency procedures and notified the police. Our security personnel also conducted a preliminary investigation at the scene. We will continue to cooperate with the police and provide you with any useful assistance.

We apologize again and we will do our best to ensure your safety. If you have any questions or need help, please feel free to contact us.

Thank you for your understanding and support.

Sincerity comes from the property team.