How to complain about the total water stop in the community?

The community always stops water supply, and the owners can contact the property management office, complain to the relevant departments, and solve it through legal channels.

I. Contact the Property Management Office

When the water supply in the residential area is cut off, the owner should first contact the property management office to find out the specific reasons for the water supply cut off and the expected time to resume water supply. As the daily management organization of the community, the property management office has the responsibility to inform the owners of relevant information in time and take measures to solve the problem.

Second, complain to the relevant departments.

If the property management office fails to provide a satisfactory answer or solution, the owner can complain to the relevant departments. Specifically, car owners can complain to the following departments:

1. Housing and urban-rural construction department: As the competent government department of real estate and property management, the housing and urban-rural construction department has the right to supervise and manage the behavior of the property management office. Owners can report the misconduct of the property management office to the department and ask the department to investigate and deal with it.

2. Municipal water department: Water supply is usually related to water supply, so owners can also complain to the municipal water department. This department is responsible for the supervision and management of urban water supply, and can coordinate and solve the problem of water cut-off and hold the relevant responsible units accountable.

When the owner complains, he should provide detailed information such as description, time, place and contact information of himself, so that relevant departments can investigate and handle it. At the same time, the owner can also ask the relevant departments to reply to the complaint and inform the handling result.

Third, protect rights through legal channels.

If none of the above ways can solve the problem, the owners can also protect their rights and interests through legal channels. Specifically, the owner can bring a lawsuit to the court, requiring the property management office or relevant responsible units to bear legal responsibilities and compensate for the losses.

Before filing a lawsuit, the owner should collect relevant evidence, such as water stop notice, complaint record, loss certificate, etc. To support his claim. At the same time, the owners should also understand the relevant laws, regulations and litigation procedures in order to better safeguard their rights and interests.

To sum up:

The community always stops water supply, and the owners can contact the property management office, complain to the relevant departments, and solve it through legal channels. In the process of complaints and rights protection, owners should remain calm and rational, follow relevant laws, regulations and procedures, and ensure that their rights and interests are effectively protected.

Legal basis:

property management regulations

Article 35 provides that:

The realty service enterprise shall provide corresponding services in accordance with the stipulations of the realty service contract. The realty service enterprise fails to perform the realty service contract, causing personal and property safety damage to the owner, and shall bear corresponding legal responsibilities according to law.

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 10 stipulates:

Consumers have the right to fair trade. When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.

People's Republic of China (PRC) water law

Article 54 provides that:

Water supply units shall ensure that the water quality of water supply meets the standards set by the state. Water supply units shall supply water to water users in accordance with the contract, and shall not stop water supply or reduce water supply pressure without authorization. If it is necessary to stop water supply or reduce water supply pressure due to maintenance, renovation or force majeure, the water supply unit shall notify the water users 24 hours in advance.