The door was scratched. Is the property responsible?

No fault, no responsibility. According to the property contract you signed. If the property fails to fulfill its safety management responsibilities, such as whether the patrol is in place, whether the duty is 24 hours, whether the monitoring equipment is turned on, etc. If there is a fault, considering that the behavior of the property management company is not the direct cause of the damage, and the ability to prevent accidents is limited, you can request compensation appropriately.

Legal basis:

Article 165 of the Civil Code of People's Republic of China (PRC) * * * If the actor infringes upon the civil rights and interests of others through fault and causes damage, he shall bear the tort liability. If the actor is presumed to be at fault according to the law and cannot prove that he is not at fault, he shall bear tort liability.