Methods and skills of collecting property fees

The methods and skills of collecting property fees are as follows:

1, you must have confidence in collecting property fees.

First of all, toll collectors should have confidence in themselves and firmly believe that they can get their money back, so that morale can prevail.

Secondly, the self-confidence of the team. When a member's fee is blocked, other fee-paying members and colleagues should give encouragement and help provide advice.

2. Create a charging atmosphere.

Let employees connect with the collection of property fees in their work, meet familiar owners who have not paid property fees in their daily work, remind owners that it is time to pay property fees, and let owners always feel the atmosphere of charging in service centers.

3. Strengthen fee training.

Every day, all toll members hold a summary meeting together, and all the problems they encounter are discussed on the table, so that we can study countermeasures together.

4. Establish "through train" and "barrier-free passage".

For the problem that the charging work is blocked, the property management can try its best to solve the problem for the owner in the first time, with high speed and efficiency.

5. Put an end to procrastination.

First of all, don't let the owner delay. For example, some owners shirk their responsibilities by paying property fees in a few days. At this time, the toll collector will press the owner, or even make two or three phone calls a day to agree on the payment time with the owner. During this period, it is necessary to communicate with the owner continuously, so that the owner has no retreat.

Don't easily believe that the owner will pay the property fee as scheduled, and the toll collector should have the initiative.

Working Basis of Arrears of Property Fees in Residential Quarters;

The owners of the property management community come from all corners of the country, with different educational levels, educational backgrounds and living habits. The same property management service has different feelings and different effects for different individual owners. Some owners will be satisfied with the same service and greatly appreciate it.

And some owners will get the opposite reaction, but they are quite critical of the same property services, often picking their noses and eyes. Therefore, in order to effectively collect residential property service fees, service personnel should not only master the necessary professional knowledge of property services, but also learn and master relevant psychological knowledge.

Only by mastering the basic customer psychology and using this knowledge to communicate effectively with the owners can we solve the problem of long-term arrears of the owners. When the owners of residential quarters begin to default on property fees, the toll collectors should take the initiative to communicate with the owners, understand the reasons for the arrears of owners and households, and listen to the owners' reflection.

Instead of waiting for a certain period of time, the cost of property services has accumulated to the basic prosecution point before actively communicating with the owners. With the development of society, the pace of people's life is accelerating, and the pressure of life and work is obviously increasing. Sometimes, it is normal that owners may have conflicts and contradictions with property management units because of trivial matters.